Pillowtop-Betten, Zimmersafe, laptopgeeigneter Arbeitsplatz

Bewertungen von El Caribe Resort & Conference Center

2.5 out of 5
El Caribe Resort & Conference Center
2125 S Atlantic Ave, Daytona Beach Shores, FL

Bewertungen

7,2

Gut

312 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
269 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
178 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
121 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
120 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Besser als erwartet. Sauber, direkte Strandlage. Ausreichend Parkplätze und eine Guest Laundry vorhanden. Frühstück ist ein grab & Go und es gab Bagels, frosties, Bananen, Kaffee, Säfte etc
Aufenthalt von 2 Nächten im August 2022
Antwort von General Manager am 17. Aug. 2022
Dear Nicole, Thank you very much for taking the time to share your comments with us! We are delighted to hear that you appreciated our clean accommodations, excellent location, convenient parking, and helpful amenities. It was a pleasure hosting you, and we hope to see you again soon!

8/10 – Gut

COURTNEY

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Great location & ocean view. Property is dated but the cleanliness of the rooms & views made it a great experience. Maybe consider pool hours for adults since it is a FAMILY hotel. I wasn’t too pleased seeing a couple make out & feel on each other in the same pool a ton of kids was playing in. Other than that staff was friendly & location is very good!
Aufenthalt von 1 Nacht im April 2024
Antwort von DW am 23. Apr. 2024
Courtney, Thank you for taking the time to leave a review. We take any and all feedback seriously. We strive to gibe each guest a memorable experience. We hope to have you again the next time you come to the beach.

10/10 – Hervorragend

Stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good layout and easy to get in and out of.
Aufenthalt von 1 Nacht im April 2024
Antwort von DW am 23. Apr. 2024
Stephen, Thank you for taking time to leave a review. We are excited tom have you visit again. See you next time you come to the beach.

6/10 – Okay

Kimberly

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
I love the view of the ocean. I didn't like that they had my ac locked, I could not set it lower than 70. Need to have pest control, roaches was in the rooms.
Aufenthalt von 2 Nächten im April 2024
Antwort von DW am 18. Apr. 2024
KImberly, Thank you for taking the time to leave a review and your feedback. We take our guests and their experiences here very serious. I hope you informed the desk of issue. Regardless, that is something we will be addressing. We hope to see you again in the future.

10/10 – Hervorragend

dana

Gut: Sauberkeit, Personal & Service und Ausstattung
requested a handicapped room and did not get it
Aufenthalt von 2 Nächten im April 2024
Antwort von DW am 15. Apr. 2024
Dana, Thank you for taking the time to leave a review. I am sorry we were not able to accommodate you with the room you needed. We hope to have you again in the future.

4/10 – Schlecht

Rob

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff is really nice. Linens and rooms clean enough. Bathrooms fairly old and gross is main issue. The hotel is quite dated but fine. Good location. Breakfast is not great .
Aufenthalt von 2 Nächten im April 2024
Antwort von DW am 15. Apr. 2024
Rob, Thank you for leaving us your feedback. We are working daily on improving and thanks to guests like you, we know which areas need improvement.

2/10 – Ungenügend

Andrew

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location Screaming and music late in the night and POT smock after 12 midnight .
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Valery

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
i,m standing with my family 03/26/24 to 04/03/24.We were shocked when we saw the building and the office!I didn`t think there were such terrible hotels in America!Everything olds is rusty!In the room kitchen is terrible,the windows are dirty,the balcony is all shabby!
Aufenthalt von 8 Nächten im März 2024

10/10 – Hervorragend

Brandice

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The outside appearance is very misleading from the inside. It definitely needs some upgrades . The staff were amazing and very understanding. The rooms were as pictured but the structure of the building is very aged shows repairs, rust spots and leaks . It was very convenient to get on and off the beach . The pools were warm and heavily chlorinated . Close by stores as restaurants for dining and shopping . Overall the experience was a 10 however the accurate description and appearance of the building is a 4.
Aufenthalt von 2 Nächten im März 2024
Antwort von DW am 15. Apr. 2024
Brandice, Thank you for taking the time to leave a review. We take any and all feedback seriously. We strive to give each and every guest a enjoyable experience and glad to hear our staff was on point.

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Love the beach
Aufenthalt von 1 Nacht im März 2024
Antwort von DW am 1. Apr. 2024
Brian, Thank you for taking the time to leave such a great review. We are happy you had such a memorable experience. We hope to see you again, your next trip to the beach.

8/10 – Gut

motaz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von DW am 29. März 2024
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We hope to have you stay again in the future so it will give us a chance to Wow you and get the 5 out of 5.

6/10 – Okay

Michelle

Gut: Personal & Service und Zustand der Unterkunft
Floors were filthy all week, water was shut off three times during our stay, but the staff in the breakfast area and the maid service were super friendly.
Aufenthalt von 7 Nächten im März 2024
Antwort von DW am 29. März 2024
Michelle, Thank you for taking the time to leave a review. We apologize that your experience was not up to par. We take all feedback seriously and we will share your comments with all staff . Glad to hear that your interactions with our staff were pleasant. Hope to have you stay with us again in the future.

10/10 – Hervorragend

Lapaul

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von DW am 21. März 2024
Lapaul, Thank you for taking the time to leave a review. We appreciate any and all feedback. We hope to see you the next time you visit the beach.

10/10 – Hervorragend

Nayara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von DW am 20. März 2024
Thank you for taking the time to leave a review. We are happy to hear you had a great experience at El Caribe.

8/10 – Gut

Jeylina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
.
Aufenthalt von 2 Nächten im März 2024
Antwort von DW am 18. März 2024
Jeylina, Thank you for taking time to leave a review. We pride our selves on our guests experiences. Hopefully, we get the chance to WOW you in the future.

10/10 – Hervorragend

David

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay with or without kids.
Aufenthalt von 2 Nächten im März 2024
Antwort von DW am 15. März 2024
David, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us. We look forward to your next visit.

6/10 – Okay

Sheila

Aufenthalt von 4 Nächten im März 2024
Antwort von DW am 18. Apr. 2024
Sheila, Thank you for taking time to leave a review. We hope to have you stay with us again soon.

2/10 – Ungenügend

Christian

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Horrible experience over all the buildings needs major upgrades and the pictures are misleading, price doesn’t reflect quality or value
Aufenthalt von 1 Nacht im März 2024
Antwort von DW am 13. März 2024
Christian, I do apologize that our hotel did not meet your expectations. I will be sharing your review with my staff. We take our feedback seriously and will continue daily to improve. We hope to get the chance to WOW you in the future.

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was absolutely amazing and very helpful. I couldn’t have had a better experience for bike week.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kat am 11. März 2024
Thank you! We hope to see you again soon

10/10 – Hervorragend

louis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kat am 11. März 2024
We appreciate the kind words. Hope to see you again soon

6/10 – Okay

Kaytlin

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 9. März 2024
Dear Kaytlin,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 – Gut

Randy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was great place, facilities were good. Great value for the money, I would go back for sure!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 8. März 2024
Dear Guest,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavours to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 – Hervorragend

cory

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy
Aufenthalt von 1 Nacht im März 2024
Antwort von DW am 4. März 2024
Thank you Cory for the review. We hope to be your go to place at the beach.

10/10 – Hervorragend

paul

Gut: Sauberkeit und Personal & Service
Price was great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 29. Feb. 2024
Thank you for the review! We look forward to seeing you again soon.

8/10 – Gut

Jas

Gut: Sauberkeit
Clean rooms friendly staff very quiet
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kat am 26. Feb. 2024
Thank you for the review. We hope to see you again real soon

8/10 – Gut

Tarvis

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Great value. Property very clean. It’s an older property with nice updates. Rooms look like the picture. Nice unobstructed views. 3 pools next to beach. Quick check in. Convenient grocery shopping and eateries right across the street. Felt safe. Some doors slam very loudly but otherwise great for price.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von kat am 26. Feb. 2024
Thank you for the great review hope to see you again soon

10/10 – Hervorragend

Jose

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 26. Feb. 2024
Perfect score!! It means alot to see a great review. Come back to our sunny beach very soon.

10/10 – Hervorragend

Jose

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 25. Feb. 2024
Thank you for the great review! Glad we were able to accommodate you and hope you stay with us again soon!

6/10 – Okay

jen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful location, beautiful veiw. No moisture control in rooms. Only.complaint
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 24. Feb. 2024
Dear Jen,Thank you for your positive feedback about the wonderful location and beautiful view. We're glad you enjoyed those aspects of your stay. We appreciate your feedback regarding moisture control in the rooms, and we will certainly take that into consideration for improvements. Your input is valuable, and we look forward to the possibility of welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 – Okay

Suzanne

Gut: Personal & Service
Nice view but was loud
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 23. Feb. 2024
Dear Suzanne,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the view from your room, although we apologize for any inconvenience caused by noise during your stay. Your comfort is important to us, and we will address this issue to ensure a more peaceful experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 – Okay

Sandra, Woodbridge

Gut: Personal & Service
Property is old and needs renovation
Aufenthalt von 3 Nächten im Februar 2024
Antwort von DW am 19. Feb. 2024
Sandra, Thank you for taking the time to leave a review. We appreciate your candid feedback about our property. We apologize that the state of the property didn't meet your expectations. We are continuously working on making improvements. We do hope to have the opportunity to provide you with a better experience in the future.

6/10 – Okay

latasha

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
While the location is excellent the property itself is extremely outdated. I stayed in one of the oceanfront rooms. The room was clean however rust was on the bathtub, doors, refrigerator and stovetop. The entire property needs to be rehabilitated and I’m sure their rating would skyrocket based on being a beachfront hotel. There are so many hotels on the strip and I would have definitely bypassed this one had I known in advance. My best recommendation is to pay a few extra bucks for a nicer hotel. I only stayed here because everything was booked due to the NASCAR races. Don’t do it!!! Thank me later
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 17. Feb. 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you appreciated our excellent location but apologize for any inconvenience caused by the outdated condition of our property. We take your feedback seriously and will address the issues you mentioned promptly to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Rakesh

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 17. Feb. 2024
Dear Rakesh,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

8/10 – Gut

RJ

Gut: Personal & Service und Zustand der Unterkunft
Location is nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 14. Feb. 2024
Thank you for the great review. Have a great day

8/10 – Gut

jim, Bryson

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
service excellent , check in was the easiest and the best I have ever seen
Aufenthalt von 15 Nächten im Januar 2024
Antwort von DW am 13. Feb. 2024
Jim, Thank you for the review. It pumps us up to hear our staff left such a good impression. We pride ourselves on great customer service. We will be shooting for a 5 out of 5 on your next stay!

6/10 – Okay

Dianna

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Every fixture leaked
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 12. Feb. 2024
I am sorry for your inconvenience. Had you alerted the front desk and we had rooms available we would have moved you. We hope you come back and if any issues in the room we will be more then happy to accommodate

8/10 – Gut

Janel

Gut: Sauberkeit, Personal & Service und Ausstattung
I enjoyed my stay here, there are some issues that need to be repaired but looking as if this an older hotel it was a very nice stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Myke am 13. Feb. 2024
Thank you for staying with us!! we are working extensively to patch the issues. We look forward to your next stay !!!!!!!!!!

4/10 – Schlecht

Shannon

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Rusty bathroom, dirty beds, outdated rooms and appliances, roaches
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 12. Feb. 2024
Dear Shannon,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience falls far below our standards, and we're committed to addressing these issues immediately. Please rest assured that corrective measures will be taken to ensure our facilities meet the expectations of our guests. We appreciate your feedback and hope for the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Jose

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of space to hang out.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 11. Feb. 2024
Glad you enjoyed your stay. Hope to see you again soon!

10/10 – Hervorragend

Victoria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vintage property! Takes us back to old Florida. Away from the busy part of Daytona Beach. Wonderful. Right on the beach.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat am 11. Feb. 2024
Thank u for the kind review. We are glad you enjoyed your stay with us. Come back again soon!

10/10 – Hervorragend

Omar

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von DW am 5. Feb. 2024
Omar, Thank you for taking time to leave a review. We are happy to hear everything was "All Good". We do hope we will be your go to place next time your here.

10/10 – Hervorragend

Carol

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely resort. Two pools plus kiddie pool will be great in hot weather while soaking in the feel of the ocean. Beautiful landscaping and grounds.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 4. Feb. 2024
Dear Guest,Thank you for your delightful review on Expedia! We are thrilled to hear that you enjoyed our resort, including the pools, kiddie pool, and the picturesque surroundings. Your kind words about our landscaping and grounds are truly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

RJ

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 4. Feb. 2024
Dear Guest,We appreciate your 5-star rating on Expedia! Thank you for choosing our hotel, and we're delighted to hear that you had a positive experience. If you have any feedback or comments to share, we would love to hear them.Sincerely, Hotel Manager

8/10 – Gut

Javier

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Could use some updates and modernization. Feels like it has not been considered for an update for years. Accommodations were comfortable and appeared clean.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 3. Feb. 2024
Dear Javier, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

4/10 – Schlecht

John

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
If you can afford to stay somewhere better you should. The property is dirty and in need of many repairs.I regret staying there for the price.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von DW am 30. Jan. 2024
John, Thank you for taking time to leave your feedback. Your input is important to us and we take any and all seriously. We strive daily to improve and couldn't do it without our guests feedback. We hope to get a chance to WOW you in the future.

10/10 – Hervorragend

janice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 18. Jan. 2024
Dear Janice,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 15. Jan. 2024
Dear Eric,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 – Okay

Amy

Mit der Familie gereist
Gut: Personal & Service
Exactly what we expected. We weren't looking for luxury, just a cheap place to stay for a couple of nights. No frills, nothing fancy, but it served the purpose we needed. Staff were very friendly. Appreciated the continental breakfast.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager am 9. Jan. 2024
Dear Amy,Thank you for your positive review! We're glad to hear that our accommodation met your expectations for a budget-friendly stay. It's great to know that our staff was friendly and that you appreciated the continental breakfast. We strive to provide a comfortable and practical experience, and we hope to welcome you back whenever your travels bring you to the area.Sincerely, Hotel Manager

10/10 – Hervorragend

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice little place with an amazing view!
We stayed here in the Ormond beach suite for 4 nights after Christmas. The staff was very friendly and polite. Housekeeping came around daily and asked if we needed anything. Breakfast was good and had several options like breakfast sandwiches, cereal, muffins, bagels, fruits, oatmeal, yogurts, coffee, hot chocolate and milk. It was a little chilly while we were there and so heated pool felt amazing! The room had amazing views with a wrap around balcony. We saw dolphins every morning from our balcony! The rooms were clean but could use some updating. It was nice to have a small kitchen where we could make a quick meal or heat up leftovers. There was plenty of space in the kitchen, living room, and bedroom so you don’t feel like you’re on top of each other. We enjoyed our time here and will stay again.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Kelly,Thank you for your stay and positive comments about our facilities and services. We are so inspired to see your great review of your stay. We promise to remain committed to our hard work to provide every guest with the finest accommodations. We are looking forward to welcoming you again.Sincerely, Hotel Manager

8/10 – Gut

Orlando

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
THE BREAKFAST IT WAS LITTLE !
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Guest,Thank you for your comment. We noted your feedback regarding the breakfast. Your input is valuable, and we will review our breakfast offerings to enhance variety and ensure a more enjoyable experience for our guests. We hope the rest of your stay was enjoyable. Visit again soon.Sincerely, Hotel Manager