Thank you

Thanks a lot for your lovely & lengthy feedback. Your words are really motivating for us. Hope to see you again @seerock.

Thanks a lot for your feedback.

Dear Valued Guest, Thank you very much for taking time to leave a your feedback of our hotel. We appreciate your comment on our hotel. We hope you had a great holiday in Sri Lanka and we were apart of making it a memorable one. we look forward to serving you once again on your next visit to our beautiful island.

Dear Guest, (Nanaka Yoneda ) Thank you for your review on your stay at The King's Domain. I have read your review and would like to rectify and explain the reasons for your billing. Firstly the Services Charges and Taxes equalling ( 30.28 % ) is clearly stated on the menu prior to ordering. Secondly the your bill was presented to you after dinner, which you have signed and is reflected in your signature at the bottom ( please refer to your attached bill copy ) Absolutely no guest bills are accepted by our accounts department without a guests signature confirming they have partook and consumed extras during their stay. While it is indicative that the services charge was for a certain amount it is in fact inclusive of MANDATORY government taxes ( VAT / TDL / NBT + SERVICE CHARGE for a total of 30.28% ) of your bill. Even during your booking process from Expedia these taxes have also been specified under 'Daily Taxes'. While many restaurants don't charge taxes and you may encountered quite a few during your stay in Sri Lanka, note that they may not pay taxes for many reasons legal or otherwise. I can only speak for my hotel, that we charge taxes, ( which are clearly stated at every Point of Sale starting from booking ) because we need to pay them to the government. It is indeed a shame that this minor misunderstanding spoiled your stay but I am here to assure you that at no time were you cheated, misinformed or did the hotel play tactics to overcharge you our valued guests. As for the bill not being presented post dinner, it just cannot be, because as stated above your signature is clearly on it and it is hotel policy not to process bills without a guests signature. Trust the above is self explanatory and it solves some of the issues. I thank you again for your stay and look forward to welcoming you back again in the future. Happy Holidays.