Poor Customer Service
Veröffentlicht am 12.04.2018
The hotel said they had an outdoor pool but they didn't have one at all. Front desk people were rude, acted like they didn't want to help, and acted annoyed like I was bothering them. My room did not get cleaned one morning and when I came back to my room in the evening and saw it wasn't cleaned, I called the front desk. The lady who answered said housekeeping already left so I asked to speak to a manager. Before she could put me on hold to get the manager, she was laughing while saying "wow" like it was a joke I made an issue my room wasn't cleaned. That's why I stay in a hotel. Poor customer service. The location was great; however, it seemed like homeless people could just come into the lobby and use their bathroom, which lowered the quality of the hotel to me. I was even asked for a cigarette and change while inside the hotel lobby. Will never stay there again.
Kommentar von Hotelmanagement
14.04.2018 von AB, Hotelmanagement
Becky: Thank you for your feedback. I have addressed your concerns with the FD. Please contact hotel so we can discuss further.