Terrasse/Patio

Bewertungen von Extended Stay America Suites Dallas Las Colinas Carnaby St

2.5 out of 5

Bewertungen

6,8
145 von insgesamt 535 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
142 von insgesamt 535 Gästebewertungen haben eine Bewertung von 8 - Gut" "
90 von insgesamt 535 Gästebewertungen haben eine Bewertung von 6 - Okay" "
53 von insgesamt 535 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
105 von insgesamt 535 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,4/10

Personal & Service

6,6/10

Ausstattung

7,0/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Kathy, Denton

Arrived at 11:30 pm, not realizing the front office closes at 11. The front desk person had stayed late and was expecting me. She checked me in and assigned me to a room. I got to the room and opened the door only partially, as there were mattresses blocking entry into the room. I returned to the front office and was told by the security officer that the desk person had left in her car. No one was answering the phone at the national office or at the phone number posted at the door. I had to sleep in my car that night. Never again!
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 29. März 2024
Dear Kathy, We deeply regret the inconvenience you encountered during your recent stay. Your experience falls short of the high standards we aim to uphold for all our guests. We apologize for the miscommunication regarding our front office hours and the unavailability of assistance when you needed it most. Please know that we take your feedback seriously and are actively working to address the issues you raised to ensure they are not repeated. We sincerely hope you will consider giving us another chance to exceed your expectations in the future. Your comfort and satisfaction are of utmost importance to us, and we would be grateful for the opportunity to provide you with a much-improved stay.Sincerely,Hotel Management

2/10 – Ungenügend

xianguo

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
You never see the the stuff whenever you look for
Antwort von Hotel Management am 25. März 2024
Dear Xianguo, We apologize for the oversight you experienced during your stay. It is disheartening to hear that our staff was not readily available when needed. We understand the importance of prompt assistance and regret any inconvenience caused by this lapse in service. Your feedback is invaluable in helping us address areas for improvement, and we will take immediate steps to ensure better visibility and availability of our team members in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Sincerely,Hotel Management

10/10 – Hervorragend

Yainirys

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bueno
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 19. März 2024
Dear Guest,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 – Gut

Weng

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 19. März 2024
Hi Weng,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 – Ungenügend

Ramiro

If you plan on staying you won’t be able to get there after 11pm as no one can receive you. Still trying to get my money back. the credits I earned where used to stay here and are lost. Hope this helps lost time and money.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 12. März 2024
Hi Ramiro,Thank you for sharing your feedback about your stay with us! We apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.

10/10 – Hervorragend

Donald

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s great here and very quite
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 12. März 2024
Hi Donald,We're delighted to hear that you're enjoying your stay with us and that you find the atmosphere peaceful and quiet. Creating a serene environment for our guests is a priority. Thank you for choosing our hotel, and we hope you continue to have a wonderful experience during your time with us!

6/10 – Okay

Clare

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice and what seemed to be a safe area. The staff were helpful. However, a spider or flea bit me several times in the morning while I was sleeping. Not returning due to poor pest control.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 11. März 2024
Dear Clare, Thank you for sharing your recent experience with us. We are committed to providing a safe and enjoyable experience for our guests and are pleased to hear that our staff was able to assist you during your stay. However, we are sorry for the inconvenience caused by unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management

2/10 – Ungenügend

Ralph

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I want a full refund. They gave my room away even though we paid and gave us a single room under the table for the night despite the fact we were two people. The room smelled heinous and ther were dead roaches on the floor. We decided to leave within a few minutes and booked another hotel. Worst stay experience ever, please get me in touch with someone who can get me a refund.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 10. März 2024
Hi Ralph,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the room allocation, cleanliness, and overall experience is deeply concerning and not reflective of our standards. Please contact our management team immediately to address your concerns. We value your satisfaction and aim to resolve this matter promptly. Thank you for bringing this to our attention.

8/10 – Gut

Hrishikesh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 21. Feb. 2024
Hi Hrishikesh,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 – Gut

Susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Sophia CSR am 7. Feb. 2024
Hi Susan,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

2/10 – Ungenügend

Naveen Reddy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not clean at all
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 30. Okt. 2023
Dear Naveen, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sophia CSR am 2. Nov. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 – Hervorragend

Judie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every thing was great on my trip thanks
Aufenthalt von 7 Nächten im August 2023
Antwort von Sophia CSR am 27. Okt. 2023
Hi Judie,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Avoid at all costs
Property and clientele are both major issues. The rats competed with the roaches and the. “Deals” being done in the walkways and parking lot did not stop all night.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 8. Okt. 2023
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 – Ungenügend

Tammy

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Full of roaches and noise all night long!
Aufenthalt von 5 Nächten im August 2023
Antwort von Hotel Management am 12. Aug. 2023
Dear Tammy, thank you for being a guest at our hotel. We understand the importance of providing our guests with a peaceful, comfortable, and clean environment, and we regret falling short in this regard. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control; we will address this with our housekeeping team to inspect and treat each room as a precaution. We also apologize for the disturbance you experienced due to the noise from the neighboring rooms. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable as we continuously strive to improve our guests' experience. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Management

2/10 – Ungenügend

Adam

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I booked a room late at night because my flight was delayed and needed to stay over night. When I arrived, no one was at the door and no one would answer the phone. They took my money and couldn’t provide a room.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 24. Juni 2023
Dear Adam, Please accept our sincere apologies for failing to meet your expectations or our high standards. We genuinely regret our associates were not as responsive and attentive as they should have been on this visit. We understand your predicament and will address this appropriately to see what went wrong and prevent future occurrences. Further, please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges. We look forward to hearing from you soon.Sincerely,Hotel Management

2/10 – Ungenügend

Lakendria

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
N/a
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 15. Juni 2023
Dear Lakendria, Thank you for choosing us. We are sorry for not providing you with a relaxed stay while you were here and had issues that impacted the visit. Our front desk team is available to help and can handle such concerns and make your time comfortable. Please connect with them on your every visit. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

10/10 – Hervorragend

Santrell

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Sophia CSR am 19. Okt. 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Gut

Robin

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Decent, not fancy. It’ll do.
It was decent. Clean enough. A small space but it would be appropriate for a week’s stay if you need a simple kitchen. It’s dated, but clean. The bed was reasonably comfortable. Not wild about the under the window air unit that blows cold air on you all night, but then some people love that. An extra blanket would have been great for those of us who don’t. Staff was courteous and helpful. I would stay there again in a pinch.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 22. Mai 2023
Dear Robin, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

6/10 – Okay

Santosh

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Old used soap left out. Roach in bath tub
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 6. Mai 2023
Dear Santosh, We sincerely apologize for the issues you encountered during your stay at our hotel. We take cleanliness and pest control very seriously and deeply regret falling short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these concerns with our team to ensure that such incidents are not repeated in the future. We appreciate your feedback and hope you will consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Management

4/10 – Schlecht

Pradnya

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023

2/10 – Ungenügend

Michael

Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 5 Nächten im April 2023

2/10 – Ungenügend

vedasree

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023

4/10 – Schlecht

Erika

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Tina at the front desk was wonderful. However, when we reached our room we smelt cigarette smoke upon entering. Then we checked the bathroom and there was a cockroach on the floor and another on the table in the kitchen. They were both alive and moving around. Neither my coworker nor I were comfortable staying there after that. We were offered a different room but opted not to. Thankfully, I did recieve a full refund so that was a relief. In hindsight, we should have looked at another room to see if it were better - the area has many hotels but all were booked full so we ended up driving to Arlington to stay after we confirmed a room there was available.
Aufenthalt von 2 Nächten im März 2023
Antwort von Hotel Management am 25. März 2023
Dear Erika, Thank you for evaluating your recent visit to our hotel. Our goal is to deliver an exceptional experience for every guest. Therefore, we sincerely regret our oversight in preparing your suite and even more so for failing to resolve this to your satisfaction. We apologize for the concern regarding the mentioned pest and how this tarnished your experience. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such problems from affecting future guests. We hope you will allow us the opportunity to host you again, as we are fully committed to regaining your confidence in us.Sincerely,Hotel Management

6/10 – Okay

james

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
My stay was ok But stop offering coffee It taste like water if that’s all u can do give it up Also don’t appreciate the maintenance guy barging I’m on my room when I’m Asleep Don’t leave your stuff lying around!
Aufenthalt von 1 Nacht im März 2023
Antwort von Hotel Management am 13. März 2023
Dear James, Thank you for reviewing your stay with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We appreciate you bringing this to our attention and would welcome another opportunity to provide the excellent hospitality for which we are known. Sincerely,Hotel Management

6/10 – Okay

Char-Shine

Aufenthalt von 1 Nacht im Februar 2023

2/10 – Ungenügend

John

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Old, dirty, felt unsafe
The place is old, dirty, loud, smelled, and feels insafe. I booked 3 nights, only stayed one night since it was so bad and was refused a refund. Never again.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Hotel Management am 2. März 2023
Dear John, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

8/10 – Gut

Ruby

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
I didn't expect anything fancy for the price, but I wish the "breakfast" lasted longer. Check out was at 11am, we checked out at 950 and breakfast was already gone. Other than that, it was a quiet area and it's a good place to stay if you're just passing by.
Aufenthalt von 1 Nacht im Februar 2023

2/10 – Ungenügend

Furqan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room were very dirty, had a bad smell, flees all around, leakage in the bathroom. Overall worst hotel to stay for the price. Very disappointed by expedia aswell as they should check hotels before adding to there app portfolio
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Hotel Management am 14. Feb. 2023
Dear Furqan, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

6/10 – Okay

BRITTANY

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The front desk clerk gave us a key to someone else's room definitely raised a flag with me because she was too busy worrying about a survey that she completely wrote the wrong room # on our key
Antwort von Hotel Management am 16. Jan. 2023
Dear BRITTANY, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 – Hervorragend

Bronte

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I received great customer service at this location upon checking in/out. Thank you
Antwort von Hotel Management am 9. Jan. 2023
Dear Bronte, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Las Colinas.Sincerely,Hotel Management

10/10 – Hervorragend

Danny

Aufenthalt von 1 Nacht im Januar 2023

2/10 – Ungenügend

Hago

10/10 – Hervorragend

Hoa

Aufenthalt von 1 Nacht im Dezember 2022

2/10 – Ungenügend

Allen

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Can't make this up
We checked in and went to our room. Opened the door to find that the room had not been cleaned. Called the front desk and explained what we found. No problem come back to the front desk and we'll give you another room. It took me less than 2 minutes to get back to the front desk only to find that no one was there. A sign on the counter said that they were helping another guest. I waited between 10 to 15 minutes and no one showed up. Frustrated I left the keys on the counter and left.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Hotel Management am 6. Jan. 2023
Dear Allen, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Hotel Management

6/10 – Okay

Vanessa

Gut: Sauberkeit und Personal & Service
VERY BASIC, NOTHING OUTSTANDING, SERVED ITS PURPOSE. BREAKFAST WAS VERY LIMITED TO WHAT I EXPECTED FROM OTHER ESA SUITES.
Antwort von Hotel Management am 30. Dez. 2022
Dear Vanessa, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve our service. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

10/10 – Hervorragend

Blanca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was like a little cabin. So cute and home feeling. Heater heated. It even had a little kitchen and built-in dining table. Cute home feeling.
Aufenthalt von 1 Nacht im Dezember 2022

4/10 – Schlecht

Jose Carlos, Buckeye

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The place is located in a nice area, in fact, the property looks very well maintained outside. However, upon opening our room it had a strong smell of smoke, the bed was highly filthy with bodily fluid stains, human hair, and other nasty stuff that we couldn't figure out what it was. The girl at the front desk was very friendly and attentive, she apologized for the room's condition and placed us in a different one. Unfortunately, the other room although the bed was in much better condition seemed the floor hadn't been swept or mopped in quite some time. At this point, we were too tired to make another complaint so we decided to keep the room since it was only for one night. Whoever is in charge of housekeeping in this place needs to be fired. Never stay at this place again. J. Aguayo
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Hotel Management am 12. Dez. 2022
Dear Jose, Thank you for being our guest. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate our daily checklists' importance to ensure this isn't repeated. Considering our location, we hope you will give us another opportunity to provide a better experience on your next stay. Sincerely,Hotel Management

2/10 – Ungenügend

Christine

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This was a nightmare of a stay. Staff was disorganized and spaced-out, room smelled of marijuana, shower pipe was broken, tub was clogged, stains on counter tops, people camped outside the parking lot at night, broken locks in doors.....beware. Management will deny your complaints and not fix issues.
Antwort von Hotel Management am 5. Nov. 2022
Dear Christine, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

2/10 – Ungenügend

Sarah

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
DO NOT EVEN THINK ABOUT IT
When I showed up at 11:30 after I booked at 11pm the doors were locked and my Uber had drove off . Finally a lady came and told me they were sold out and I kept telling her no I already paid for this room and she argued with me for about 10 mins about how they didn’t have a room. And they were sold out. Now I’m in tears as I don’t have a ride , my phone is almost dead and I don’t have a charger and now I don’t have a place to stay and I’m somewhere I don’t know anything about the area also it’s 11:30 at night and rainy , then she goes oh is your name Sarah? Oh let me check on your room. I go to the grossest room that reeks of cigarettes and regret. And proceed to attempt to sleep lol . No coffee no water no vending machines . Over 10/10 wouldn’t recommend
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Hotel Management am 26. Okt. 2022
Sarah, thank you for taking the time to comment on your stay. We empathize with your frustration with the unpleasant experience while checking in. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. Your feedback will be used to improve our services, and we appreciate your patience. Sincerely,Hotel Management

8/10 – Gut

Leticia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A good place
This hotel was good the only thing was a few nets but other than that it was a nice place to stay and clean for an extended stay there wasn’t any cups I would recommend this place to anyone and definitely will be using this hotel again
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Hotel Management am 7. Okt. 2022
Dear Leticia, it was a pleasure to read your fantastic review of our Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

2/10 – Ungenügend

joel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-Al llegar esperamos mas de 30 minutos para que nos atendieran. -luego nos dijeron que no había habitación pero les dije que tenia una bebe esperando en el carro. -luego me dieron una habitación que nunca la encontré. - en la búsqueda de la habitación una pareja de pandilleros nos pidieron dinero. - también varias personas estaban fumando al parecer droga. horrible experiencia. tuve que buscar otro hotel y pedir el reembolso.
Aufenthalt von 1 Nacht im September 2022
Antwort von Hotel Management am 3. Okt. 2022
Dear joel, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 – Hervorragend

Srinivasa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast can be better
Aufenthalt von 10 Nächten im Juli 2022
Antwort von Hotel Management am 22. Aug. 2022
Dear Srinivasa, thank you for reviewing your stay at Extended Stay America. We are glad to know you had a pleasant stay. We strive to provide a comfortable experience to all our guests. Also, we have noted your feedback about the breakfast and shared it with the brand leaders to guide them to make more choices. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

2/10 – Ungenügend

Ashley

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Since I was arriving past the check in time at midnight, I spoke to 2 different people to confirm I would be checking in late. Arrived, nobody was there and was told they could not check us in and to get a refund
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Hotel Management am 17. Mai 2022
Ashley, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

2/10 – Ungenügend

Adam

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Untrained staff, assigned room dirty and unfinished.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Hotel Management am 16. Mai 2022
Adam, thank you for staying with us. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We are also very sorry for the service issues that impacted your visit. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Marvin

Geschäftlich gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was dirty, dresser had cigarette ashes in the drawers. The remote for the TV was missing and had no power cord. The room smelled of stale cigarette smoke.
Aufenthalt von 15 Nächten im April 2022
Antwort von Hotel Management am 26. Apr. 2022
Marvin, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced with the guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2/10 – Ungenügend

Danny

Aufenthalt von 4 Nächten im März 2022

4/10 – Schlecht

Evan

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I chose this hotel because they mention early check available on request... so i tried to get through and couldnt, so i went there shortly before 12 follow up. I reserved a suite with king size, and was carrying half of my life around with me and needed really just somewhere was for it to to be safe
Aufenthalt von 1 Nacht im April 2022
Antwort von Hotel Management am 5. Apr. 2022
Evan, thank you for choosing to stay with us. We were sorry to read that we did not meet your expectations. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management

2/10 – Ungenügend

Sanjusri

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not Recommend hotel room Disappoinment
If I could rate this place I definitely give 0 review we reserved King size bedroom upfront and on day since hotel is overbooked we got 2 Queen beds it’s really disappointing on next day we requested for switch room to king size available there is nothing available and moreover room we got is not good shower is not working properly and restroom door is not working to lock/unlock door we complained to front desk requesting maintenance service immediately on day 1 we didn’t get any response and nobody did repair the restroom door it’s was worse experience and there is no room clean service at all we stayed for 4nights. Front desk staff is not friendly service at all Overall it was bad stay I would rate as 0 disappointing for this stay in Extended stay America I definitely not recommend this hotel to stay if anyone planning for their upcoming trip to Dallas.
Aufenthalt von 4 Nächten im März 2022
Antwort von Hotel Management  am 30. März 2022
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management