Good: Location is great, right next to Watergate Bay. Apartments are pretty new.
Bad: Cleanliness. Towels and sheets were clean. Bathroom was semi clean. There are carpets in most of the apartment and they were full of dust and that makes the air hard to breathe. Luckily it was not too cold and we were able to sleep with the windows open. And then the corridors in the building seemed like they didn't have a good clean in quite a while.
Kommentar von Hotelmanagement
10.05.2023 von Tracy, Hotelmanagement
Thank you for your constructive feedback although we are surprised and disappointed to read your comments about the cleanliness, particularly as this is out of kilter with the vast majority of other reviews for this property.You have not stated which apartment you stayed in so it is difficult for us to investigate a specific apartment, however, all apartments are cleaned on a regular basis, as are the hallways and stairs. We would respectfully point out that due to our coastal location, we attract a high number of walkers and surfers. As such we have boot brushes outside by the front doors and doormats outside each apartment door, but we can’t force guests to use them! Please be assured we very regularly clean the stairs and corridors from top to bottom but by the time we empty the mop bucket you can bet that someone will have walked in with muddy boots or sandy footwear. We take particular car with the cleanliness of the apartments and we will have to respectfully agree to disagree with regard to your comment about the carpets.