- Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room not secured or quiet
We didn't end up staying. The door to the room shook in the breeze because of a dodgy repair to the door lock. As a result of the dodgy repair the door was not secure and could easily be broken in to. I was shown another room which had exactly the same problem. It faced the same side of the hotel and the door shook in the breeze as well. The hotel feels worn and old but all I ask for is a safe and quiet place for my family to sleep. Staff have stated owner refused to refund any of my payment. Owner has not returned my calls. I have lodged a complaint with fair trading.