The bedroom was nice, large, and clean.. until I moved the couch or nightstand. Dusty, dirty, and even a pink fingernail. We came for my child’s spring break because of the heated pool, but it was closed multiple times over our 5 day stay for “maintenance” that lasted for >5 hours. We were checked in under the wrong name. We asked for towels multiple times and no one was at the front desk every time we walked up.
I don’t mind people smoking either, but they were clearly doing it in the room above us as the smell was inescapable. At 7:00am two mornings, they were doing construction on the room across the hall, adding new mattresses, singing loudly and yelling to each other. There was one employee we saw working diligently, maybe in her 50’s and blonde, she was very kind.