Ausstattung der Unterkunft

Bewertungen von Millennium Knickerbocker Chicago

4 out of 5
Millennium Knickerbocker Chicago
163 East Walton Place, Chicago, IL

Bewertungen

7,8

Gut

774 von insgesamt 1756 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
448 von insgesamt 1756 Gästebewertungen haben eine Bewertung von 8 - Gut" "
236 von insgesamt 1756 Gästebewertungen haben eine Bewertung von 6 - Okay" "
146 von insgesamt 1756 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
152 von insgesamt 1756 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,0/10

Personal & Service

7,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Harry

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Leider in die Jahre gekommen.
Aufenthalt von 6 Nächten im Juli 2022
Antwort von BN am 7. Aug. 2022
Thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Be aware of additional fees!!!
First: Be aware of additional fees in this hotel !!! There was no information about fees during booking process, in confirmation or while check in… the hotel charged us an additional fee (about 15$ /day) without any information, using my credit card which was saved in booking process. After that they didn’t react on email question. And hotels.com sees no responsibility for hotel information in the their own hotels.com page. Besides that: Old hotel but good located right to main shopping street. Room was clean, big enough for a short stay. But you could smell that other guests before were smoking inside the room. No warm Welcome - no welcome at all - From night staff while checking in…
Aufenthalt von 4 Nächten im Mai 2022
Antwort von BN am 10. Juni 2022
Thank you for your feedback. Front Office Manager

6/10 – Okay

Ann

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The hotel room was clean and well maintained. The two main issues for me were no grab bar in the shower which, I think, is a major issue, and the temperature control in the room. The thermostat could only be lowered to 65 degrees which kept the room at a constant 69 degrees. This was too warm for me to sleep comfortably.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Ann, we appreciate you taking the time to share your feedback about your stay. It's pleasing to hear that you found our rooms to be neat and taken care of. Your thoughts about bathroom safety and room temperature adjustments have been noted. We understand everyone has unique comfort needs and we'll certainly acknowledge this in our ongoing efforts at improvement. We hope for the chance to better serve you in the future.

10/10 – Hervorragend

Donald, Minneapolis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Donald, it's wonderful to see your high rating for Millennium Knickerbocker Hotel Chicago. We're pleased that you had a fantastic experience with us. We aim to continue providing top-level service and hope to serve you again soon!

10/10 – Hervorragend

Shandrina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 17. Apr. 2024
Thank you for the wonderful rating, Shandrina!It's fantastic you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much! We look forward to hosting you again soon for another amazing experience!

6/10 – Okay

Gina

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Good location
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Service am 15. Apr. 2024
Gina, we're glad you appreciated our central location. We hope the next time you stay with us, every aspect of your experience exceeds your expectations.

10/10 – Hervorragend

Greg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly atmosphere and convenience.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 13. Apr. 2024
Greg, thank you for sharing your thoughts on Millennium Knickerbocker Hotel Chicago. We're chuffed to hear that you appreciated our welcoming ambiance and handy location. Looking forward to your next visit.

6/10 – Okay

Maria

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 13. Apr. 2024
Maria, thank you for taking the time to rate your stay. Your feedback is valuable, and we would like to know more about your experience at Millennium Knickerbocker Hotel Chicago. Hearing from our guests aids in continuously enhancing our services. Please feel free to share more details about your visit if you wish. We hope to have the chance to serve you again.

6/10 – Okay

Autumn

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Room was super hot, bed was lumpy and uncomfortable. Staff was nice though.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 11. Apr. 2024
Autumn, it's disheartening to learn about your experience regarding room comfort. Our priority is to provide an environment where our guests can relax optimally. On a positive note, we're glad our team members positively enhanced your stay. Your feedback helps us improve and we hope to have the opportunity to leave a better impression on your next visit.

10/10 – Hervorragend

Katelyn

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 8. Apr. 2024
Thank you for the 5/5 rating, Katelyn!It's excellent you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Hervorragend

Tanya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly, hotel was very clean and quiet. Right off the Miracle Mile, very easy to walk to many events, restaurants, and shopping. Would highly recommend this property.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Tanya, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled that you found our location, right off the Miracle Mile, beneficial for attending events, dining, and shopping. Our team members are delighted to have contributed to a clean and quiet environment during your stay. Your recommendation is greatly appreciated. We're eagerly anticipating your next visit.

10/10 – Hervorragend

Rosely

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Me gusto mucho, aunque la alfombra sucia! Excelente ubicación
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Rosely, apreciamos mucho tus comentarios positivos sobre Millennium Knickerbocker Hotel Chicago. Estamos encantados de saber que se benefició de nuestra ubicación superior. Sin embargo, tomamos nota de sus inquietudes con respecto a la limpieza y queremos asegurarle que nos esforzamos constantemente por lograr la excelencia en este departamento. Esperamos poder recibirlo nuevamente en el futuro.

10/10 – Hervorragend

Marzena

Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 17. Apr. 2024
Thanks for the outstanding rating, Marzena!We're delighted your time at Millennium Knickerbocker Hotel Chicago was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Hervorragend

Angelina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
our stay at the millennium knickerbocker hotel was nothing short of lovely. aside from being very clean, the staff was extremely friendly, including bar staff. late night drinks were delicious, and bartender kevin was very nice and funny. aside from the historical aspects the building itself was gorgeous, and navigating to get to our room was easy. overall i would definitley recommend this hotel, and when i visit chicago again, i will certainly stay at the millennium knickerbocker hotel again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 28. März 2024
Angelina, it is always heartening to learn when guests, like yourself, have such an enjoyable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear the cleanliness, the friendliness of the team members, and the charm of the building added positively to your stay. Kevin, our bartender, will be thrilled to know he added humor to your evening. We're delighted to hear that you will consider us for your future visits to Chicago. Looking forward to welcoming you back!

8/10 – Gut

Angelia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Angelia, it is wonderful to hear that you had a positive experience at the Millennium Knickerbocker Hotel Chicago. Providing memorable experiences for our guests is our ultimate goal. We hope to have the pleasure of welcoming you back in the future.

6/10 – Okay

Bernard

Mit dem Partner gereist
Gut: Personal & Service
Old building. In need of some touch ups. Bed sucked. Like the worst. The building is kept up as decently as possible but definitely room for updates. Staff was great. Be prepared for parking costs. Very close to high end shopping, the beach and the chicago360.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
Bernard, thank you for sharing your insights. It sounds like certain aspects of the accommodation didn't entirely meet your expectations. Kindly know that we continually work on updates to enhance the guest experience. Pleased to learn our diligent team members were a highlight for you. Yes, our location is indeed convenient for those drawn to vibrant shopping and iconic spots. We value your feedback for our future improvements.

2/10 – Ungenügend

Adriana C

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 25. März 2024
We appreciate the feedback, Adriana.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 – Gut

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I thoroughly enjoyed my stay at your hotel. Initially, the staff was very accommodating, although we did encounter some issues with our refrigerator, which had to be replaced twice. our bathroom seemed to have been unused for a while, as it required thorough cleaning. We also experienced a brief moment where the water came out yellow, and there was some residue on the base of the toilet that needed cleaning. However, overall, our stay was pleasant. One aspect that bothered me was the demeanor of the front desk host who was working on Monday, March 18th. She seemed standoffish and was not very knowledgeable about the Chicago Hop on Hop off bus tour. Her lack of assistance and incorrect directions regarding the closest station were disappointing. On the contrary, the doorman was extremely helpful and friendly. Furthermore, I suggest that the hotel consider installing a central microwave. As my husband and I are food enthusiasts, we found it inconvenient not to have a place to heat up our leftovers, which could be a dealbreaker for some guests. Despite these minor issues, I would still recommend your hotel to friends and family due to its excellent location. Just any fyi parking is expensive. Any SUV will cost $55. Regular cars $45. They allow you to go in and out as many time which is a good deal compared to other parking locations in the area.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 25. März 2024
Mary, thank you for choosing the Millennium Knickerbocker Hotel Chicago and for your constructive feedback. It's encouraging to know you appreciated our prime location and found your overall stay enjoyable.However, we are sorry to hear about the issues you experienced with the appliances and upkeep in the room - our team is already taking steps to address them. We also regret to learn about your interaction with one of our team members at the front desk. We promise to use your comments for further training and improvement.Your suggestion about adding a communal microwave has been noted, as we continually strive to enhance our guest experiences. Lastly, we are glad to know our parking policy was acceptable to you despite the price.Thank you once again for recommending us. We look forward to offering you an even better experience on your next visit.

8/10 – Gut

Cassandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Shower/Jet Tub broken
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 24. März 2024
Cassandra, we regret to hear about the troubles experienced with the bathroom amenities during your stay. Our team members have taken note of this issue and are working to rectify it in a timely manner for our future guests. We hope to have you back and provide an improved experience next time.

10/10 – Hervorragend

Roland

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel close to interesting sightseeing.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 22. März 2024
Roland, thank you for choosing Millennium Knickerbocker Hotel Chicago. We're thrilled to hear that our prime location provided you with quick access to captivating attractions around the city. We hope to welcome you back for another exceptional experience soon!

10/10 – Hervorragend

Hongjoon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quite, Kind
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 22. März 2024
Hongjoon, the Millennium Knickerbocker Hotel Chicago greatly values your feedback and is delighted to know that you appreciated our peaceful environment and our courteous team members. Your words are a testament to our ongoing efforts to provide exceptional service. We're looking forward to welcoming you back for another tranquil stay in the heart of Chicago.

4/10 – Schlecht

Travis

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel is over the hill, outdated terribly and appears to be barely hanging on.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
Travis, it's regrettable to hear that the hotel didn't meet your expectations regarding its aesthetics. We strive to maintain a balance of preserving our historical roots while fitting the comfort and convenience needs of our modern guests. We’re committed to continuous improvements and appreciate your feedback. We sincerely hope you will consider giving us another opportunity to host you and offer a more compelling experience.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are not big but the point of being in downtown Chicago is to be out on the town. Staff is very friendly! Bar had great drinks and food.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Paul, thank you for sharing about your recent stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled to learn that our team members' friendliness added to your experience. We're also pleased to hear you enjoyed our cozy accommodations, as well as the food and drinks in the bar. We look forward to welcoming you back the next time you're in downtown Chicago.

10/10 – Hervorragend

Bianca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 14. März 2024
Bianca, thank you for choosing and rating the Millennium Knickerbocker Hotel Chicago so highly. We're thrilled to know you had a wonderful stay. We hope to welcome you back in the future!

10/10 – Hervorragend

joseph

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 13. März 2024
Thanks, Joseph! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!

8/10 – Gut

Erna

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
The hotel room was not as clean as we remember stay here before.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 10. März 2024
Erna, it's disappointing to hear that your recent visit didn't live up to your past experiences. We consider cleanliness a top priority and we assure you that what you experienced is not typical. We hope you'll consider another stay where we can better demonstrate the high standards we're accustomed to. Thank you for your valuable feedback.

10/10 – Hervorragend

Alejandro

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Customer Service am 10. März 2024
Thanks for the perfect rating, Alejandro!We're pleased to hear that you have fully enjoyed your stay at Millennium Knickerbocker Hotel Chicago, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 – Gut

Sarabina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that the property was within walking distance of a lot of different activities. I liked the in and out for the parking reservation for one set price. The hotel staff was friendly and professional at the front desk check in.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 6. März 2024
Sarabina, it's heartening to read your positive feedback about Millennium Knickerbocker Hotel Chicago. We're pleased to hear how much you appreciated our prime location and the convenient parking option. It's also wonderful to know that our front desk team members were able to contribute to your enjoyable stay. We look forward to the pleasure of welcoming you back in the future.

6/10 – Okay

Becky

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Leaky sink in bathroom Had to switch rooms due to tv not working Multiple calls to receive service No air - very stuffy - had to come open windows (after calling Twice) No coffee in morning (had to go to Hotel across road)
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 6. März 2024
Becky, it disappoints us to learn that your stay was met with several challenges. We apologize for the inconveniences with the accommodations and the responsiveness of our team members. We understand how important prompt and efficient service is and we strive to meet those expectations. We appreciate your feedback as it guides us in making sure similar instances do not happen in the future.

10/10 – Hervorragend

Briyana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 6. März 2024
Thank you for sharing your perfect rating with us, Briyana!It's wonderful to see how much you appreciated your time at Millennium Knickerbocker Hotel Chicago! We want everyone to feel right at home at Millennium Knickerbocker Hotel Chicago. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 – Gut

Josh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really great location. Is on the older side, which I don’t mind. Still clean and comfortable. Really nice shower.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 6. März 2024
Josh, it's delightful tohear that you appreciated the convenience of Millennium Knickerbocker Hotel Chicago's prime location. It sounds like our historic charm enhanced your stay while you found your accommodation clean and cozy. The high-quality shower experience certainly is a guest favorite! We hope you'll choose us again for your future visits to Chicago.

10/10 – Hervorragend

Tomber, RICHMOND

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 6. März 2024
Tomber, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Millennium Knickerbocker Hotel Chicago!

10/10 – Hervorragend

Nancy

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
Thanks for the perfect rating, Nancy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Knickerbocker Hotel Chicago.Have a wonderful day!

10/10 – Hervorragend

Brad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 3. März 2024
Thank you for the 5 out of 5 rating, Brad!We're thrilled to see how much you enjoyed staying at Millennium Knickerbocker Hotel Chicago. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Hervorragend

John, Hopkinton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Customer Service am 29. Feb. 2024
John, it's lovely to hear you found Millennium Knickerbocker Hotel Chicago to offer good value! We aim to balance comfort and luxury with affordable rates. Thank you for sharing your positive feedback. We can't wait to welcome you back on your next trip to Chicago.

2/10 – Ungenügend

Daniro

Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
We appreciate you taking the time to share your feedback, Daniro.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 – Hervorragend

Chantal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Right in the middle of everything dont have to spend money on ubers cause everything is walkable. So clean safe area great for tourist. Slept comfortably. Check out and check in is smooth you can check out online and it’s contactless. Great stay
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 25. Feb. 2024
Chantal, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're pleased that our prime location made your visit convenient and that our cleanliness standards met your expectations. Our team members strive to provide a smooth, contactless check-in and check-out process and it's great to know that you found this beneficial. We hope to welcome you back soon for another great stay.

6/10 – Okay

Ramon

Mit dem Partner gereist
Gut: Sauberkeit
It was a nice hotel, nothing really stood out about it. It's a very old hotel but nice for the price.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 24. Feb. 2024
Ramon, thank you for sharing your experience. It's great to know you found the value commensurate with the rate. Your feedback aids us on focusing more on aspects that would make your stay exceptional. We trust your next visit with us will be more remarkable.

10/10 – Hervorragend

sajay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property and staff were wonderful. One ask, is that you have charging outlets.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Sajay, it's great to hear that you had a positive stay at Millennium Knickerbocker Hotel Chicago. We appreciate your constructive comment about charging outlets. We always strive to enhance our guest experience and your feedback is helpful towards that goal. We look forward to welcoming you back soon.

4/10 – Schlecht

Rubel

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Worst experience I had so far out of every hotel I been in, first I needed to add a extra day but they said since I paid through a third party app I can’t which is understandable so I had to book another room separately, parking? $50, security deposit $50 but don’t forget they take $26 out of your deposit “destination fee” which is unheard off, lastly no microwave in the rooms or in the facility I was shocked never ever again I promise you
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Rubel, it's regrettable to hear about the challenges you faced during your stay, including the third-party booking complications and your surprise about the destination fee and lack of a microwave. While we aim to provide clear information on our fees and facilities beforehand, we understand that this may not have been the case for you. We appreciate this feedback and will ensure greater transparency going forward. Should you give us another chance, we hope to offer a more satisfying visit.

2/10 – Ungenügend

Indira

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Terrible. Charge you a resort fee and nothing is open on the property . No restaurant no bars nothing . I asked what the resort fee is for and they said for a bottle of water
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 17. Feb. 2024
Indira, we're sorry to read about your disappointment with certain conveniences not being available during your stay. We understand how essential these amenities can be. Please note that the resort fee is standard for the industry and contributes to various aspects of our service, not only bottled water. We ensure that every step is taken to provide a fulfilling stay experience and we apologize if your expectations weren't met this time. We hope to deliver a better experience in the future.

6/10 – Okay

David

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Indifferent staff, all bars and restaurants closed. Weird rip off Check in process. Loud neighbors in room 401.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 16. Feb. 2024
David, your feedback is noted. It's disappointing to read about some aspects of your stay. We're sorry that you had issues with noise from other guests and encountered some disappointments with our facilities and check-in procedure. We're always ready to address any concerns and will take your comments into account for improvements. We would welcome the chance to demonstrate our commitment to guest satisfaction in the future.

8/10 – Gut

David

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
This place makes its money in the high season. They don’t care about the slow season
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 15. Feb. 2024
David, it's regrettable you sensed a difference in our quality of service during various seasons at the Millennium Knickerbocker Hotel Chicago. We always put our best foot forward to ensure an enjoyable stay every single day, no matter what the season is. We're committed to improving, so we appreciate your feedback. Looking forward to your next visit for an enhanced experience.

6/10 – Okay

Matthew, LOVES PARK

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I really like the hotel because of the area and room size. The hotel is quiet and close to great restaurants. But the rooms are starting to show age and are becoming run down. The entry door had been kicked in because the door jamb was damaged and partially missing at the lock. I’m surprised this was even rented out. The tv cabinet doors were almost ready to fall off. They didn’t close right because the doors we so loose and the hinges sprung. The shower door did not close and water in the floor became a problem as a result. Just needs some care and it would be fine. But this hotel will no longer be on the top of my list.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 13. Feb. 2024
Matthew, it's good to hear you enjoyed the location of the hotel and found its rooms spacious and tranquil. We also appreciate your observations regarding maintenance. We deeply regret any inconvenience caused, and assure you that the elements you brought up have caught our attention. Your feedback is invaluable to us as it helps us identify areas for improvement. We're investing in refreshing our facilities and hope to have another chance to serve you in the future and provide a more satisfactory stay.

10/10 – Hervorragend

Briyana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the property it was nice and quiet
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 7. Feb. 2024
Briyana, thank you for sharing your remarkable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear that you appreciated the serene environment. We strive to ensure our guests feel relaxed during their stay, and your comments resonate with our mission. We look forward to welcoming you back in the future!

10/10 – Hervorragend

Michael

Gut: Sauberkeit und Zustand der Unterkunft
Renovation improves whole experience
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 3. Feb. 2024
Michael, thank you for your excellent feedback. It's wonderful to hear that the refreshed look of Millennium Knickerbocker Hotel Chicago has enhanced your stay. We eagerly anticipate your return.

10/10 – Hervorragend

Cathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely hotel off Michigan Ave., close to beach.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 3. Feb. 2024
Cathy, thank you for your wonderful remarks about Millennium Knickerbocker Hotel Chicago. We're thrilled you enjoyed our prime location near Michigan Ave and the beach. We look forward to welcoming you back in your future travels!

10/10 – Hervorragend

Mohammed, Seattle

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 31. Jan. 2024
Mohammed, thank you so much for choosing the Millennium Knickerbocker Hotel Chicago on your recent visit. We are delighted to know you had a wonderful stay. Please do visit us again and we're looking forward to your return. Safe travels!

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 31. Jan. 2024
Thank you for the fantastic rating, Andrew!We strive to make all of our guests feel welcome and relaxed during their time at Millennium Knickerbocker Hotel Chicago! We can't wait to see you again soon.

10/10 – Hervorragend

Allen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean nice staff what a wonderful experience..
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 28. Jan. 2024
Allen, thank you for sharing your positive experience at Millennium Knickerbocker Hotel Chicago. We're thrilled to hear you found our property clean and our team members pleasant. We strive to provide a wonderful experience and it sounds like we achieved this during your stay. We look forward to welcoming you back in the future.