Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
348 von insgesamt 648 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
348
192 von insgesamt 648 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
192
68 von insgesamt 648 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
68
31 von insgesamt 648 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
31
9 von insgesamt 648 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
9
9,0/10
Sauberkeit
8,8/10
Personal & Service
8,0/10
Ausstattung
8,6/10
Zustand der Unterkunft
8,4/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
Mit einer Gruppe gereist
25. Juni 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr reichhaltiges Frühstück - nettes Personal an der Rezeption
Verifizierter Reisender
Aufenthalt von 8 Nächten im Juni 2019
Antwort von Luke GM am 1. Juli 2019
Vielen Dank für Ihre Bewertung und ich freue mich, dass Ihnen unser Frühstück und Empfang gefallen hat.
10/10 – Hervorragend
KeTo, NRW
20. Aug. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel in perfekter Lage
Das komfortable Hotel liegt fußläufig zur Innenstadt und vielen guten Restaurants.
Besonders hervorzuheben ist der freundliche und aufmerksame Service des Rezeptionsteams.
Das Frühstück ist ebenfalls sehr gut. Hier ist beim Service noch etwas Luft nach oben.
Cheltenham hat sich für uns als perfekte Basis für eine Erkundung der Cotswolds erwiesen.
Da Hotel würden wir jederzeit wieder buchen.
KeTo
Aufenthalt von 3 Nächten im August 2018
Antwort von Luke M am 5. Sept. 2018
Dear KeTo,
Thank you for your kind words and positive review - I shall pass along your compliments to the team and we look forward to welcoming you back again soon.
Kindest regards,
Luke Millikin
General Manager
Hotel Du Vin
8/10 – Gut
Lesley
Mit dem Partner gereist
25. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the style of this hotel and those in the chain. It's modern and roomy. The very best thing by far is the staff. Very efficient and charming, so that any arrangements/requests are carried out perfectly. I would warn guests to book dinners in advance, do not assume availability.
Lesley
Aufenthalt von 2 Nächten im März 2024
Antwort von Reception am 30. März 2024
Dear Lesley,Thank you for taking the time to leave us positive feedback. We are pleased to hear that you had a lovely stay with us! We hope to welcome you back to Hotel Du Vin Cheltenham again in the future!Kind RegardsHDV Reception
10/10 – Hervorragend
Jeanne
6. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely staff!
Such lovely staff and great food. The winter stay package is excellent value.
Jeanne
Aufenthalt von 1 Nacht im Januar 2024
Antwort von HDV Cheltenham am 8. Jan. 2024
Dear Jeanne,Thank you very much for your recent stay and for taking the time to leave a review. We are delighted to hear you had a wonderful time with us and we look forward to welcoming you back again soon.Kind Regards
2/10 – Ungenügend
Brigitte
1. Jan. 2024
Brigitte
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Team HdV Cheltenham am 5. Jan. 2024
Dear Brigitte, Thanks for the review of your stay with us at HDV Cheltenham. We’re sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level. If we can tempt you back to stay with us again we’re sure that we can prove to you that we are capable of better.Very best regards
6/10 – Okay
Christine
28. Dez. 2023
Christine
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Team HdV Cheltenham am 5. Jan. 2024
Dear Christine,Thank you for reviewing your stay with us and we hope your experience was a positive one. Our team here work hard to ensure all our guests have a comfortable and pleasant stay and we very much look forward to welcoming you back again soon. Very best regards
10/10 – Hervorragend
Felicity
Mit einer Gruppe gereist
14. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay and such helpful staff
Stayed overnight for a birthday party elsewhere in Cheltenham in a lower category room. It was smallish but nicely furnished with a huge comfy bed and cosy duvet. Very comfortable with effective heating (unlike the George nearby where we stayed same time last year and froze in our room). The cooked breakfast was good. After we left my partner discovered he didn’t have his phone and just as I began ringing everywhere we’d been to see if it had been found, I received a call from reception to say the maid had just run downstairs with it in the Hope of catching us before we left. We were able to go back and pick it up. Phew… great service. Thank you Hotel du Vin staff!!!
Felicity
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception am 24. Dez. 2023
Dear Felicity,Thank you for taking the time to leave us a wonderful review! We are so pleased to hear you had a positive stay with us and we hope to welcome you back in the future.Kindest Regards,Reception
4/10 – Schlecht
Simon, Honiton
10. Dez. 2023
Simon
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception am 14. Dez. 2023
Dear Simon,Thank you for taking your time to leave us a review. We're disappointed to see that something went wrong with your stay. If you wish to elaborate on what went wrong during your stay with us you can contact us directly on our email.Kindest Regards,Reception Team
10/10 – Hervorragend
penny
5. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A very comfortable stay
A very comfortable stay. The staff friendly and helpful. We stay here every time we are in Cheltenham because we know we are going to enjoy the stay and the food.
penny
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von HDV Team am 5. Dez. 2023
Hello Penny,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything was up to standard and that the staff were helpful. We hope to see you back again with us soon!Best wishes,
10/10 – Hervorragend
alan
3. Dez. 2023
alan
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Team HdV Cheltenham am 5. Jan. 2024
Dear Alan, Thanks for taking the time to let us know that you enjoyed your stay at HDV Cheltenham. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon.Very best regards
10/10 – Hervorragend
Darren
19. Nov. 2023
Darren
Aufenthalt von 1 Nacht im November 2023
Antwort von HDV Team am 20. Nov. 2023
Dear Darren,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay and we hope to see you back again.
10/10 – Hervorragend
michael
18. Nov. 2023
michael
Aufenthalt von 2 Nächten im November 2023
Antwort von Reception am 14. Dez. 2023
Dear Michael,Thank you very much for your recent stay and for taking the time in leaving excellent feedback. We hope to welcome you back again soon.Kindest Regards,Reception Team
10/10 – Hervorragend
Moira
14. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Boutique Hotel excellent location
Excellent location in Cheltenham close to shops, cafes, restaurants. We had a good stay. We were upgraded to a deluxe room which was very comfortable. Large warm room, good WiFi, TV (some issues with reception probably due to weather conditions). Nespresso machine and pods, kettle and coffee and tea bags etc. Good breakfast although my partner was disappointed no kippers were available, my boiled eggs were very good.
Moira
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Du Vin Cheltenham am 14. Nov. 2023
Dear Moira, thank you very much for your recent stay and for taking the time in leaving feedback. We're delighted to hear you had an enjoyable stay, and apologies for the minor issues raised. Please be assured these will be shared and looked at, hoping that it will help us get everything perfect. We look forward to welcoming you back soon.
6/10 – Okay
Chris
13. Nov. 2023
Chris
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Du Vin Cheltenham am 15. Nov. 2023
Dear Chris,Thank you for staying with us at Hotel Du Vin Cheltenham. We're sorry to hear you didn't have the best of stays but we hope to welcome you back again soon and ensure we offer you an experience that lives up more to our reputation.
10/10 – Hervorragend
Christopher
13. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent service & the rooms was very good value.
Christopher
Aufenthalt von 2 Nächten im November 2023
Antwort von HDV Team am 13. Nov. 2023
Hello Christopher,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything was up to standards and we hope to see you back soon with us again.Best wishes,
10/10 – Hervorragend
clancy
Mit einer Gruppe gereist
12. Nov. 2023
Loved my room and great location.
clancy
Aufenthalt von 1 Nacht im November 2023
Antwort von HDV Team am 12. Nov. 2023
Hello Clancy,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay and we hope to see you back again soon.Best wishes,
10/10 – Hervorragend
Gary
11. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gary
Aufenthalt von 1 Nacht im November 2023
Antwort von HDV Team am 12. Nov. 2023
Hello Gary,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay and we hope to see you back soon with us again.Best wishes,
10/10 – Hervorragend
ryan
5. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best service Ive had in a Hotel so far
This was an overnight stay as part of a proposal. Fortunately she said yes and the stay here was the sugar on top.
I generally enjoyed the look and feel of this hotel with the bath in the bedroom and the dark wood or leather finishes that make up the theme.
The service was some of the best I have had at a hotel with Millie on reception offering fantastic service and helping us make the stay plesant.
We had a minor housekeeping issue that meant that we needed to change rooms, which Hakeem on the night shift took special care to find us a similar room and even one on the same side as quickly as possible. Although ive stayed here before this is the only time we've needed to change rooms and its a testimate to the service they provide how well it was handled.
They clearly have a good team and we'll be coming back in the near future, thank you all for making our day that little more special
ryan
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Du Vin Cheltenham am 6. Nov. 2023
Dear Ryan,First and foremost, many congratulations on the engagement - wishing you both all the best, and many happy years ahead. Thank you also for choosing to stay with us, especially for such a special occasion, and it was wonderful to welcome you back. We're delighted to hear that that you had a great experience during your stay, and that despite a minor housekeeping issue, Hakeem, who often has the responsibility of the entire hotel's guests and night staff's safety and well-being on his shoulders, managed to take care of the issue, and that it didn't cause too much inconvenience to yourselves. Millie is delighted to hear your praise for her, thank you very much - even on the "not so perfect" days, she still manages a smile. Thank you again for the lovely feedback, and we can't wait to welcome you back again soon.
10/10 – Hervorragend
michael
2. Nov. 2023
michael
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von HDV Team am 23. Nov. 2023
Hello Michael,Thank you for taking your time to leave us a wonderful review. We're glad to hear everything went well with your stay and we hope to see you back soon with us.Best wishes,
6/10 – Okay
Amy
1. Nov. 2023
Amy
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Du Vin Cheltenham am 21. Nov. 2023
Dear Amy,Thank you very much for your recent stay and for taking the time in leaving feedback. We hope to welcome you back again soon.
10/10 – Hervorragend
Geo
Mit der Familie gereist
30. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible place to stay, breakfast was brilliant, Ben on front desk could not have been more helpful. Hotel truly rescued what initially started as a bad weekend at a different hotel, can't recommend enough.
Geo
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Du Vin Cheltenham am 31. Okt. 2023
Dear Geo. Thank you very much for choosing to stay with us at Hotel Du Vin Cheltenham, and for taking the time to leave feedback. We're very pleased to hear you had an enjoyable time with us and that we were able to rescue a weekend that didn't start off too well. Our team take exceptional pride in their service and Ben is delighted to hear that you found him to be extremely helpful - thank you! We look forward to welcoming you back again soon!
10/10 – Hervorragend
Harry
Mit einer Gruppe gereist
27. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a noisy room - staff very helpful and moved me. Would certainly stay there again
Harry
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von HDV Team am 28. Okt. 2023
Hello Harry,Thank you for taking your time to leave us a wonderful review. We're glad to hear that our dedicated team helped and solved your problems that you had. We look forward to seeing you back with us again!Best wishes,
10/10 – Hervorragend
Steven
27. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Steven
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von HDV Team am 28. Okt. 2023
Hello Steven,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay. We hope to see you back soon.Best wishhes,
2/10 – Ungenügend
David
24. Okt. 2023
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
David
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception am 25. Okt. 2023
Dear David,Thank you for taking the time to leave us a review. We are disappointed to see you did not have a great experience with us. If you would like to contact the hotel with details of what went wrong, then please contact the hotel directly. We really hope you’ll choose to give Hotel Du Vin Cheltenham another opportunity to provide you with a much more positive experience in the future, Kindest Regards,Reception
8/10 – Gut
Jennie
Mit der Familie gereist
22. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jennie
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Du Vin Cheltenham am 24. Okt. 2023
Dear Guest,Thank you for choosing to stay with us. We value your feedback very much and look forward to welcoming you back again soon.
10/10 – Hervorragend
Hoi Yee
21. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hoi Yee
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel du Vin, Cheltenham am 22. Okt. 2023
Dear Hoi Yee, Thank you for taking the time to leave us your 5 star rating, we hope to welcome you back again soon. Kind Regards
10/10 – Hervorragend
Jordan
1. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jordan
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel du Vin, Cheltenham am 2. Okt. 2023
Dear Jordan, thank you so much for taking the time to rate your stay with us, we are delighted your enjoyed your time at Hotel du Vin Cheltenham and hope to welcome you back again soon.
8/10 – Gut
Zoe
1. Okt. 2023
Zoe
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel du Vin, Cheltenham am 22. Okt. 2023
Dear Zoe, Thank you for taking the time to rate your stay with us, we are delighted you enjoyed it. We hope to welcome you back again soon. Kind Regards
8/10 – Gut
Dan, Stittsville
Geschäftlich gereist
24. Sept. 2023
Gut: Sauberkeit, Personal & Service und Ausstattung
Although the property was undergoing some renovations it was still very quiet. I love the location being central to everything in Cheltenham.
Dan
Aufenthalt von 7 Nächten im September 2023
Antwort von HDV Team am 24. Sept. 2023
Hello Dan,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay and we hope to see you back soon!Best wishes,
10/10 – Hervorragend
Jacqueline
17. Sept. 2023
Jacqueline
Aufenthalt von 1 Nacht im September 2023
Antwort von Best wishes, HDV Team am 20. Sept. 2023
Hello Jacqueline,Thank you for taking your time to leave us a wonderful review. We're glad to hear that everything went well with your stay. We hope to see you back soon with us.
10/10 – Hervorragend
Sarah
16. Sept. 2023
Gut: Personal & Service und Zustand der Unterkunft
Sarah
Aufenthalt von 1 Nacht im September 2023
Antwort von HDV Team am 20. Sept. 2023
Hello Sarah,Thank you for taking your time to leave us a positive review. We're glad to hear everything went well with your stay. We hope to see you back soon.Best wishes,
2/10 – Ungenügend
Mem
Mit dem Partner gereist
12. Sept. 2023
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I'm sorry but my experience wasnt a good one.
The room ( Villia Maria ) was at the very back and top of the hotel in the attic with slanted ceilings ( I felt hidden away ) and had no working air conditioning..after a very hard day this was not what i needed..an absolute furnace..
I picked the hotel based on its brand reputation and it was far from the cheapest in Cheltenham and it badly disappointed..Albeit I only booked a classic room but i would have expected it to be clean, with upto date furnishings ( everything was a bit chipped and battered) and to have working air-condition.. these things are the basics.. the staff knew about the problem but hadn't fixed it.
The building itself is beautiful but the hotel rooms are awkwardly located through a labyrinth of staircases..at a few points you have to go up stairs just to then go down again and up again...
Far from relaxing and a complete let down.. I enquired about room upgrades as I was so unhappy and uncomfortable ( at whatever cost ) and was offered nothing.
As an ex travel agent of 15 years I know quality and an excellent experience when I see it.. and this just wasnt...
Mem
Antwort von Hotel du Vin, Cheltenham am 26. Sept. 2023
Dear Sarah,Thank you for taking the time to leave us your feedback, we are disappointed to see your experience with us was not a good one. This is not the experience we would want for any of our guests. We can see you have said you reported issues with your air conditioning and asked to be room moved or upgraded, we do aim to resolve any issues encountered prior to your departure, we are sorry this was not done on this occasion. We will be sure to pass your feedback along regarding the issues highlighted in your feedback about your stay to the relevant managerial team. Once again we are sorry for the experience you had during your stay. We really hope you’ll choose to give Hotel Du Vin Cheltenham another opportunity to provide you with a much more positive experience in the future, we will build upon your feedback to make the necessary improvements and take corrective action moving forward.Kind Regards,
8/10 – Gut
Zoe
11. Sept. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Great location
We have stayed here before some years ago. Location is excellent as is the breakfast. Few issues with our newly refurbished room but came to an agreement over rate charged.
Zoe
Aufenthalt von 2 Nächten im September 2023
Antwort von Reception am 12. Sept. 2023
Dear Zoe,Thank you for taking the time to provide us with your valuable feedback relating to your recent stay. It was wonderful to welcome you back and we're pleased to hear you had a wonderful time, despite the few issues with the refurbishment, for which we apologise, but should hopefully be worth it once all completed, and we look forward to welcoming you back again soon.Hotel Du Vin Cheltenham
10/10 – Hervorragend
Jasbir
Geschäftlich gereist
8. Sept. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous staff, but the best thing was the food. Hache frite was beautiful with a lovely salad and perfect skinny chips. Brekkie was sublime-avo on toast with poached eggs and a yasty tomato and onion salad. Yum.
Jasbir
Aufenthalt von 1 Nacht im September 2023
Antwort von HDV Team am 9. Sept. 2023
Dear Jasbir,Thank you for taking your time to leave us a wonderful review. We're glad to hear that your stay was perfect! We hope to see you back soon again.Best wishes
6/10 – Okay
Deborah
5. Sept. 2023
Verbesserungswürdig: Zustand der Unterkunft
Average at best…
This is a hotel that is relying on former glory. The room was a little tired, although very clean. A lot of the services that Hotel du Vin provided prior to covid haven’t really returned - nothing in the mini bar, for example.
The bar closed at 9.45 without any communication from the staff even though we were sitting having a drink.
Deborah
Aufenthalt von 1 Nacht im September 2023
Antwort von HDV Team am 8. Sept. 2023
Hello Deborah,Thank you for taking your time to leave us a review. We're sorry to hear that you've had issues with your stay. We will pass your feedback to the relevant departments. We're currently under-going refurbishments and are changing the items that we offer in different room types. We apologize once more for the inconvenience.Best wishes,
2/10 – Ungenügend
Christine
Mit dem Partner gereist
5. Sept. 2023
Verbesserungswürdig: Sauberkeit
We liked the building & location. We didn't like the fact that due to recent renovations, half the hotel had water turned off, including our room, and the receptionist needed to access our room with his key as the internet/server was down & he couldn't say when it would be reconnected. We left the hotel immediately.
Christine
Aufenthalt von 1 Nacht im September 2023
Antwort von HDV Team am 8. Sept. 2023
Hello Christine,We're very sorry to hear about the issues that you have had during your stay. We have passed this feedback to the relevant departments and we hope to see you back soon with us.Best wishes,
4/10 – Schlecht
Sarah
28. Aug. 2023
Sarah
Aufenthalt von 2 Nächten im August 2023
Antwort von HDV Team am 20. Sept. 2023
Hello Sarah,Thank you for taking your time to leave us a review. We're disappointed to see that something went wrong with your stay. If you wish to elaborate on what went wrong during your stay with us you can contact us directly on our email or mobile number.We hope to hear from you soon,Best wishes
8/10 – Gut
Lisa
24. Aug. 2023
Lisa
Aufenthalt von 1 Nacht im August 2023
Antwort von Hotel Du Vin Cheltenham am 13. Sept. 2023
Dear Lisa,Thank you very much for taking the time in leaving us a review. We hope to welcome you back again soon.Kind Regards
10/10 – Hervorragend
Anthony
Mit dem Partner gereist
20. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely hotel situated close to the centre of Cheltenham. The staff were all extremely friendly and welcoming. There was some refurbishment work going on in the hotel but this wasn’t detrimental to our stay in any way with it being well managed. Parking is limited but £10 for on-street parking outside was fair and convenient. The room was well presented and clean. A very enjoyable stay.
Anthony
Aufenthalt von 1 Nacht im August 2023
Antwort von HDV Team am 22. Aug. 2023
Hello Anthony,Thank you for taking your time to leave us a positive review. We're glad you enjoyed your stay with us and sorry for the minor inconveniences. We hope your stay next with us will be without any issues.Best wishes,
8/10 – Gut
Verifizierter Reisender
14. Aug. 2023
Gut: Personal & Service und Komfort des Zimmers
Cheltenham
Lovely decorated and features,Room was large and clean.The sofas and carpet in longe area needed a good clean/hoover.Also inside the bedroom wardrobe was where the fridge and Milk/coffee/tea kept was too warm the milk was off.Staff was friendly,good location.
Verifizierter Reisender
Aufenthalt von 2 Nächten im August 2023
Antwort von Hotel du Vin, Cheltenham am 19. Aug. 2023
Thank you taking the time to leave us your feedback and We are delighted you enjoyed your stay with us and found our staff friendly. We will be sure to pass your feedback along to the relevant managerial team regarding the communal areas and chiller in the room.We hope to welcome you back to see us soon.Kind Regards
6/10 – Okay
Stephen
5. Aug. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
What no wine?
£6 for 10 olives!!
Bathroom was VERY tired; broken toilet roll holder, bath plug and cracked washbasin.
Wine list limited - for a Hotel du VIN !!!
Oregon Pinot Noir given whereas was New Zealand on the menu.
Not up to the standard that the chain used to offer
Stephen
Aufenthalt von 1 Nacht im August 2023
Antwort von Hotel du Vin, Cheltenham am 19. Aug. 2023
Dear Stephen, Thank you for taking the time to leave us your feedback, we are disappointed to see everything was not quite right during your stay. We will be sure to pass your feedback on to the relevant managerial team to investigate further. We do hope to welcome you back to Hotel du Vin Cheltenham again.Kind Regards
10/10 – Hervorragend
Rachael
Mit dem Partner gereist
3. Aug. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customer service levels are off the chart here - exceptional service.
Rachael
Aufenthalt von 1 Nacht im August 2023
Antwort von Team HdV Cheltenham am 4. Aug. 2023
Dear Rachael, Thank you for taking the time to post your review of your stay with us at HDV here on Expedia. It was really nice to read your comments & I will be sure that the team are thanked for making your stay enjoyable. I hope that you will be a regular visitor to us here at HDV Cheltenham.Very best regards
10/10 – Hervorragend
Todd, Woodstock
Geschäftlich gereist
1. Aug. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff and hotel
Todd
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Hotel du Vin, Cheltenham am 1. Aug. 2023
Dear Todd,Thank you so much for your score and feedback, we are delighted you enjoyed your stay and we hope to welcome you back again soon.Kind Regards
10/10 – Hervorragend
Francesca
31. Juli 2023
Francesca
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HDV Team am 22. Aug. 2023
Hello Francesca,Thank you for taking your time to leave us a wonderful review. We hope your stay was lovely and we hope to see you back soon with us!Best wishes,
10/10 – Hervorragend
Lynne
Mit dem Partner gereist
31. Juli 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beautiful hotel is conveniently located in the centre of Cheltenham, close to fabulous shops, cafes and restaurants. The hotel projects a welcoming English country house feel to it with a comfortable bar & lounge area to relax in. We upgraded to a suite that had a huge four poster bed, two huge rain showers and two roll top baths! I would really recommend a stay at this hotel and will be returning again as we were so pleased with it.
Lynne
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel du Vin, Cheltenham am 1. Aug. 2023
Dear Lynn,Thank you so much for your review and lovely feedback, we are delighted you enjoyed your stay with us and we hope to welcome you back again soon.Kind Regards
10/10 – Hervorragend
Brenda
Mit dem Partner gereist
30. Juli 2023
Gut: Ausstattung
Lovely hotel in a great location with great staff!
Brenda
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Team HdV Cheltenham am 30. Juli 2023
Dear Brenda, Thanks for taking the time to post your review of your stay with us on Expedia. I am pleased that we got things right for you & even more so, that you published your experience. I hope that you will be a regular visitor to us here at HDV Cheltenham.Very best regards
10/10 – Hervorragend
Gary
28. Juli 2023
Gary
Aufenthalt von 1 Nacht im Juli 2023
Antwort von HDV Team am 29. Juli 2023
Hello Gary,Thank you for taking your time to leave us a lovely review. We're glad to hear that your stay was lovely. We hope to see you back soon!
10/10 – Hervorragend
Joanna
Mit dem Partner gereist
23. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely hotel and room easy location can walk into the centre of Cheltenham. Friendly staff and great nights sleep as location is lovely and quiet
Joanna
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Hotel du Vin, Cheltenham am 27. Juli 2023
Dear Joanna,Thank you for taking the time to leave us your review and score. We are delighted you enjoyed your stay with us and hope to welcome you back again soon.Kind regards,
8/10 – Gut
Olivia
Mit dem Partner gereist
23. Juli 2023
Very good stay thank you very much
Olivia
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel du Vin, Cheltenham am 27. Juli 2023
Dear Olivia,Thank you for taking the time to leave us your review and score. We are delighted you enjoyed your stay with us and hope to welcome you back again soon.Kind regards,
6/10 – Okay
Verifizierter Reisender
23. Juli 2023
Gut: Sauberkeit
A bit shabby
Has become more expensive, and unfortunately rather shabby.
Bedside lamp not working. Tv not working properly. £10. Fee for parking at hotel. No bath robes or slippers, breakfast Luke warm and mediocre re and charged over
£220. For o e night .We ha e stayed here on numerous occasions , but sadly it has gone down hill
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel du Vin, Cheltenham am 27. Juli 2023
Dear Anonymous,Thank you for taking the time to leave us your feedback, we are disappointed to hear you did not enjoy your stay with us, this is not the experience we would want for any of guests. We confirm car parking charges at the point of booking your room, prior to your arrival and at check in to avoid any miscommunication on our chargeable amenities. We do have our friendly teams on site from reception, maintenance and the bistro to resolve any issues you may encounter during your stay, should you make us aware. We are sorry this may not have happened on this occasion. As you have stayed with us previously and had a great experience, we do hope you would give us another try in the future.Kind Regards