Veröffentlicht am 15.04.2024
This hotel is awesome for the price! They accommodated an early check-in around 1pm for us, and texted me within 10 mins of going to the room to ensure everything was good for us. I've never had that before. The room was super clean and fully stocked. The mattress was on the firmer side, which I loved but my partner didn't love as much. Checkout is 12pm - I've always had to checkout earlier so I enjoyed that a lot too. The front desk staff were friendly, and made sure we knew their names and greeted us each time we walked by. They also have a large selection in their shop for snacks, drinks (including alcohol), microwavable food, etc. Overall, highly recommend!
Kommentar von Hotelmanagement
16.04.2024 von Hilton Garden Inn Charlotte Airport Management, Hotelmanagement
Dear Brandy, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for recommending us to fellow travelers. We're thrilled to receive compliments about our hotel and staff. We're overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. It's also wonderful to know that you liked our spotless room, amenities, and on-site shop. While we are glad the comforts of the mattress met your expectations, we regret knowing it was not as satisfactory for your husband. We appreciate your observations, as we always want to know how we can enhance our guests' satisfaction. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management