Basierend auf 950 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,4 Service
4,4 Komfort der Zimmer
4,3 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Hotel was very nice! room was clean, breakfast was delicious! a nice stay!
Kommentar von Hotelmanagement
23.04.2024 von GM, Hotelmanagement
Dear Kim, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Derek Boyd, GM
von einem verifizierten Reisenden
Veröffentlicht am 18.04.2024
Beautiful area. Staff was great.
The bathroom in my room wasn't so good. Light burnt out, could hardly see to take shower. The sink was stopped up and took forever to drain and the bathroom drain was broken. Plus the bathtub had terrible stains of rust in it
Kommentar von Hotelmanagement
19.04.2024 von GM, Hotelmanagement
Dear Jennifer,I'm glad that you enjoyed our location and service, but I'm sorry for the maintenance issues you experienced. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Derek Boyd, GM
von einem verifizierten Reisenden aus daniels
Veröffentlicht am 17.04.2024
We come here every other week for my daughter’s medical care. We find it convenient
Kommentar von Hotelmanagement
17.04.2024 von GM, Hotelmanagement
Dear jaime, Thank you for continually choosing our hotel and for noting our convenient location. We appreciate your review. Sincerely, Derek Boyd, GM
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Very nice and rooms very clean
Kommentar von Hotelmanagement
15.04.2024 von GM, Hotelmanagement
Dear Judith, Providing clean accommodations is our top priority, so we are pleased to hear that we have met your expectations. We appreciate your feedback and hope to see you again soon! Best, Derek Boyd, GM
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
The pool was not clean. It appeared to have a film on the water which prevented me from allowing my child to swim. The pool area was also not clean as well as there was debris all over the floor.
Kommentar von Hotelmanagement
15.04.2024 von GM, Hotelmanagement
Dear Matthew, We are sincerely sorry that our pool and pool area were not met with our high-quality service; I have taken note, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derek Boyd, GM
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
The Hotel was beautiful.
Room was clean.
Staff was friendly and helpful
Kommentar von Hotelmanagement
15.04.2024 von GM, Hotelmanagement
Dear Lori, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Derek Boyd, GM
von einem verifizierten Reisenden aus Phoenix
Veröffentlicht am 11.04.2024
.
Kommentar von Hotelmanagement
15.04.2024 von GM, Hotelmanagement
Dear Patrick, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Derek Boyd, GM
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
The hotel was very clean. Beautiful property. The breakfast is first rate! My husband had just gotten Invisalign braces when we stayed there. He had not gotten used to putting them back on after removing them for meals and he left them on the table in a napkin after we ate breakfast. When we went back about 10 minutes later, the table had been cleared but the breakfast staff working that morning went out of their way to help us find the braces and even volunteered to go through the trash for us. With the staff's assistance, we found them in a matter of minutes in the trash can, still wrapped in the napkin. I was so impressed with their above and beyond service.
We have stayed at Embassy Suites in multiple cities and have always had an enjoyable stay. I would definitely recommend Embassy Suites, Charleston, WV.
Kommentar von Hotelmanagement
12.04.2024 von GM, Hotelmanagement
Dear Jan, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derek Boyd, GM
von einem verifizierten Reisenden aus Park City
Veröffentlicht am 09.04.2024
I booked the hotel for three main reasons 1) Hilton rewards 2) embassy Suites are usually fairly clean and nice and 3) there was a peloton in the gym.
On arriving I was told I wouldn’t receive Hilton points because I booked through Expedia. The peloton in the gym didn’t work and the treadmill next to it wouldn’t change speed. The room smelled like smoke and wasn’t very clean.
Kommentar von Hotelmanagement
10.04.2024 von GM, Hotelmanagement
Dear Kenneth, We apologize that your stay did not qualify for reward points and that our gym and accommodations did not meet our usual standards of excellence. We regret not meeting your expectations and providing the quality experience our brand is known for. We appreciate your decision to choose us as your accommodation provider and hope to have the opportunity to welcome you again in the future. Sincerely, Derek Boyd, GM
von einem verifizierten Reisenden aus Roaring Spring
Veröffentlicht am 09.04.2024
spacious rooms, clean and smells nice in rooms.
Kommentar von Hotelmanagement
09.04.2024 von GM, Hotelmanagement
Dear Sherri, All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Derek Boyd, GM
