Basierend auf 972 geprüften Bewertungen
3,8 Sauberkeit der Zimmer
4,0 Service
3,8 Komfort der Zimmer
3,6 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
This was one of my worst experiences.
Checked in on Saturday room is dirty- stain on carpet-stain on the bed sheets. Filter of the air conditioning absolutely filthy. I traveled with an infant. Monday night there was a fire alarm that when off. It was about 10:30 pm- the emergency lights were on- flashing- my son was getting very sick from the lights. I will never stay at this hotel again. If you travel to South Carolina DO NOT stay here.
Kommentar von Hotelmanagement
17.04.2024 von GM, Hotelmanagement
Dear Ina, We are sorry that your room was not met with our excellence in housekeeping service; I have taken note. Additionally, please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 10.04.2024
Room smelled like cat pee, hair on sink and toilet. Additional charges like parking seemed extreme. Counters in lobby falling apart
Kommentar von Hotelmanagement
11.04.2024 von GM, Hotelmanagement
Dear kevin, We sincerely apologize for any discomfort caused by the odor in your room and our inability to meet our high standards of service. We understand that our guests' satisfaction is paramount, and we regret that we fell short on this occasion. Your feedback is invaluable, and we promise to use it to enhance our services for all our guests. We appreciate your valuable time in sharing your review with us and look forward to welcoming you back soon with an improved experience. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Efficient staff but not very cordial! And just like everyone else Embassy Suites is losing its status as its service slips. The rooms here could use an upgrade!
Kommentar von Hotelmanagement
10.04.2024 von GM, Hotelmanagement
Dear Drucilla, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. We appreciate your feedback and will share it with our management team to make the necessary improvements. We hope to host you again for a WOW experience. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
We asked for down alternative and ended up discovering, in the middle if the night, that they had only changed one pillow to an alternative. The toilet wouldnt stop flushing, and the towel rack was busted. The front desk didnt seen to care. Every one else was great
Kommentar von Hotelmanagement
10.04.2024 von GM, Hotelmanagement
Dear Benjamin, We are deeply sorry for our failure to fully provide alternative pillows, for not meeting your accommodation needs with the high-quality maintenance care we aim for, and for the unhelpfulness of our associates. We value your feedback and will use it to enhance the experience of future guests. Thank you for sharing your thoughtful reflections with us. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Unhelpful staff at the frontdesk, were not able to assist with any request. Unit had plumming issues, hand soap missing.
Kommentar von Hotelmanagement
10.04.2024 von GM, Hotelmanagement
Dear Serghei, Thank you for taking the time to share your review. I want to offer my sincere apologies for the poor level of service you received during your visit. I have taken note of your feedback and shared it with our team. We are committed to improving and hope that you will consider visiting us again to experience better customer service. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Everything was clean but the property is seriously outdated. The rooms could definitely stand a refresh. Decor is old. My room had a cabinet door completely missing. Most importantly, there should be easily accessible recepticles/usb/usb-c ports from the night stand.
I also did not appreciate having to pay for parking. That far out of the city, it should be free.
Kommentar von Hotelmanagement
10.04.2024 von GM, Hotelmanagement
Dear Laura, We appreciate your feedback regarding the cleanliness of our accommodations, but we are sorry to hear that they did not meet your expectations. We also apologize for any inconvenience caused by our parking fee. We have a separate fee for guests who do not have vehicles. We value your business and we hope to have the opportunity to welcome you back soon. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Close to, within walking distance to Performing Arts Center. Room not very clean, dusty and smelled bad
Kommentar von Hotelmanagement
09.04.2024 von GM, Hotelmanagement
Dear Lisa, We sincerely apologize for your experience. This is not up to our usual standards. I have taken note of your valuable comments regarding the cleanliness of the room and would like to express our gratitude for providing us with this feedback. It is of great importance to us and allows us to monitor and improve. Thank you for choosing to stay with us. Sincerely, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
The breakfast staff was really nice. The omelette makers were superb. The managers suare could definitely use some upgrades.
Kommentar von Hotelmanagement
06.04.2024 von GM, Hotelmanagement
Dear Josey, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
Just an over all great stay
Kommentar von Hotelmanagement
05.04.2024 von GM, Hotelmanagement
Dear Shaffer, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Michael Pitstick, GM
von einem verifizierten Reisenden
Veröffentlicht am 04.04.2024
Great breakfast and amenities. Convenient location, all staff very helpful!
Kommentar von Hotelmanagement
05.04.2024 von GM, Hotelmanagement
Dear Mary, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Michael Pitstick, GM
