Rezeption

Bewertungen von Lykke Hôtel Chamonix – ex Mercure

4 out of 5
Lykke Hôtel Chamonix – ex Mercure
39 Rue Des Allobroges, Chamonix-Mont-Blanc

Bewertungen

8,6

Hervorragend

83 von insgesamt 165 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
52 von insgesamt 165 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 165 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 165 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 165 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ernst, Stuttgart

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reichhaltiges Frühstückbuffet. Zimmer mit Balkon, leider etwas dunkel auf der Nordseite.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Flavie am 13. Feb. 2024
Dear Mrs XXX, Dear Mr XXX,Thank you for choosing the Lykke Slow Hôtel in Chamonix**** for your next stay!We are delighted to welcome you and offer you an unforgettable experience.Best regards,Front Office Team.

4/10 – Schlecht

Antonia

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Good rooms poor service and extras
The hotel did a poor job in communication. 1) They couldn’t provide parking and did not mention it before hand. FYI parking in Chamonix is a problem, on an avg day you have search for a about 30-45 minutes! 2) it calls itself Spa but there is no Spa. This is hidden in fine print that it will only open at the end of 2024. No one helps you incl. with the luggage. The staff has no clue on how to get around Chamonix to get to the slopes etc. All information provided was simply wrong. The rooms are actually good but the overall experience felt more like a hostel not a four star hotel.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von The reception am 14. März 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

10/10 – Hervorragend

Ilona

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM am 12. Jan. 2024
Dear Ilona,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

6/10 – Okay

Dora

Aufenthalt von 2 Nächten im August 2022

8/10 – Gut

Stefano

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Der Aufenthalt in diesem Hotel war für uns anfangs, eine totale Katastrophe. Als wir am späten Nachmittag ankamen war unser Zimmer nicht bereit, auch um 16:10 Uhr bekamen wir unser Zimmer noch nicht. Es wurde uns nicht einmal angeboten, unser Gepäck da zu lassen. Parkplatz war auch keiner verfügbar. Als ich nach dem Hotel-Direktor fragte, hiess es er sei vor 5 Minuten gegangen. Das Personal war überfordert uns zu helfen. Das Zimmer war ok., etwas dunkel, das Bett sehr bequem, das Frühstück war eigentlich sehr gut und reichhaltig. Das Personal immer freundlich. Am nächsten Morgen hat sich der Manager entschuldigt, was eine deutliche Verbesserung unserer Bewertung zur Folge hatte. Das Hotel ist sehr gut gelegen. Einen Parkplatz in der Hotel-Tiefgarage müssen Sie unbedingt vorreservieren.
Aufenthalt von 1 Nacht im August 2022
Antwort von The Direction am 5. Aug. 2022
Dear Sir, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We regret to learn that the welcome you received did not meet your expectations. This absolutely does not reflect the habits of our staff, which is why the astonishment is of the greatest faces to your comment. However we are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The direction

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Parkplatzgebühr direkt am Hotel zu hoch, Fernsehen ausschließlich auf französisch und englisch.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von La Direction am 12. Juni 2022
Dear Michael, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We have taken into account your remarks about the parking and the television. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

8/10 – Gut

Damaris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Preisleistungs-Verhältnis und freundliche Mitarbeiter. Das Angebot an laktosefreien Alternativen beim Frühstück ist etwas dürftig.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von La Direction am 11. Juni 2022
Dear Damaris, The whole Mercure Chamonix Center team wants to thanks you for choosing our establishment for your last stay. We are delighted to read that you've been satisfied by all our service during your stay. According to the proposition without lactose that we propose we will toke into consideration the fact that it's been to small when you were here. We hope to see you again in Chamonix-Mont-Blanc. Best regards. The Management.

10/10 – Hervorragend

Georg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2021

10/10 – Hervorragend

jaime

Gut: Sauberkeit, Personal & Service und Ausstattung
Muy lindo, exelente ubicación, en estos momentos esta en remodelación y una noche no teníamos agua caliente.
Aufenthalt von 2 Nächten im April 2024
Antwort von the reception am 5. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Mikael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 4 Nächten im März 2024
Antwort von Enzo am 26. März 2024
HelloThank you for your positive feedback. We hope you enjoy your stay and that you will give us the opportunity to welcome you again.The Front Office

8/10 – Gut

alexandra

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice hotel and helpful staff. Good ski room. Not ideal for getting to ski lifts though
Aufenthalt von 4 Nächten im März 2024
Antwort von La reception am 18. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

giacomo

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Personale accogliente - poca pulizia nelle camere addirittura l operatore puliva il bagno con gli asciugamani non puliti lenzuola non cambiate nonostante non fossero pulite dopo tre giorni!!i!!! Peccato perché veramente una struttura carina !!!
Aufenthalt von 4 Nächten im März 2024
Antwort von The reception am 14. März 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

8/10 – Gut

Dean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von the reception am 14. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

8/10 – Gut

stephen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We liked proximity to town and the modern feel of the hotel. Staff were very helpful. We were disturbed on a couple of nights with partying in the street despite having windows and doors firmly closed).
Aufenthalt von 4 Nächten im März 2024
Antwort von the reception am 14. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

6/10 – Okay

Jing Wan

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Booked this hotel last year under Accor group, Mercure. However, they were aquired by Lykke during our stay.The half board option that we booked was really disappointing! We stayed 2 nights at the hotel & the food served was the same, despite having different menu. After staying in so many hotels that provide meal options, this is the first time i've experience this. 1st night, we had daily vegetable soup, the catch of the day (fish) & chicken breast pasta with mushroom sauce. 2nd night, daily vegetable soup was the same and the main course was supposed to be duck confit but we were told it was not available & we were given chicken breast with vegetable in the same mushroom sauce that was used for the pasta previous night! The reason given was that we did not reserve for the duck confit earlier. Regardless, the hotel should have allocated enough ingredients for the people who has booked half board. Also it doesnt seem to be full at the restaurant, so i wonder how many portions of duck confit did they prepare. The other option of catch of the day(fish is not fresh) was exactly the same as pervious night as well! We did feedback to the staff that night. I don't recommend to add on the half board option. There're better restaurants around the corner. The hotel rooms was clean nicely renovated. Drinking water provided. WC & shower is separated. No camera at room corridor.Coincidently, a cup of yellow liquid was placed right at our doorstep, not sure if it's a prank.
Antwort von the reception am 14. März 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the reception

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location and very comfortable
Aufenthalt von 4 Nächten im Februar 2024
Antwort von the reception am 14. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was amazing, the staff was great. Loved the morning breakfast. High quality European breakfast. Easy walk to busses for skiing. Bars, shopping, and restaurants all within a block to a few minutes walk. Would definitely stay again.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mathilde am 23. Feb. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

10/10 – Hervorragend

Billy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, steps from shopping, eating, right beside the train station. Totally walkable. Bus pick up for skiing is right across the pedestrian bridge by train station. Would stay again!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Mathilde am 23. Feb. 2024
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

4/10 – Schlecht

Bernard

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Spa and swimming pool not even finished!!! Your site was advertising and showing pictures of spa facilities, which is very very misleading. Gym is just for show, there was nothing there that can be of any use to average gym goer.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Hotel Lykke Team am 24. Feb. 2024
Dear Mr Bernard,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please note that our Spa will be open during the 2nd quarter of the year as it is written everywhere in our website and in our partners websites as well.We will be happy to welcome you again once the Spa is ready and offer you a complete wellness experience!Sincerely,Hotel Lykke Team

8/10 – Gut

Vladyslav, Brooklyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Conveniently located in the center, next to the train station (very quite though). A bit of a waliking distance to the Ski bus stops, which might be a challenge with the skis. Half-board is available, but the menue doesn't change through the week. Ratger snall bathroom even by the European standards. Everything else and the stuff were excellent!
Aufenthalt von 6 Nächten im Februar 2024
Antwort von The reception am 12. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

8/10 – Gut

Jesús

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Ok
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Enzo am 13. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Front Office

4/10 – Schlecht

Irene

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Hotel is old with some rooms refurbished to a shabby, cheap decor, green carpet and cheap fixtures of a hostel. Standard rooms are small and not cozy. Lobby which supposedly has been upgraded, features plastic tree decor that belongs in a kindergarten. Awkward layout for breakfast, you’re either running into people or the plastic trees. Employees have no clue about directions. Stay away!!
Aufenthalt von 4 Nächten im Januar 2024
Antwort von General Manager am 15. Feb. 2024
Dear valued guest,Thank you for sharing your feedback with us, although we are deeply disappointed to hear about your experience. We sincerely apologize that your stay did not meet your expectations.We take your comments regarding the condition and decor of our rooms, as well as the layout of our lobby and breakfast area, very seriously. Your feedback will be carefully reviewed by our management team as we continuously strive to improve the overall experience for our guests.Furthermore, we apologize for any inconvenience caused by the lack of direction provided by our employees. We will ensure that our staff receives additional training to better assist our guests with directions and other inquiries.Please know that guest satisfaction is our utmost priority, and we regret that we were unable to provide you with a positive experience during your stay. We hope for the opportunity to regain your trust in the future.Warm regards,

10/10 – Hervorragend

Azmin, Petaling Jaya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew especially Matil, and 3 others, the fantastic breakfast buffet spread (halal sausages was a plus point for Muslims), the location is fantastic just 5 mins walking to the train station and 10 mins walking to town. We are thinking of coming back soon and hope to get the same room (room 104) again for that stay!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Flavie am 13. Feb. 2024
Dear Azmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Noam

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great ski location
Great location. Very friendly staff. Breakfast was delicious. Access to ski lockers and rental at the hotel was great.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Front Office am 23. Jan. 2024
Dear Noam,Thank you so much for your positive feedback! We're delighted to hear that our staff made a positive impression.The whole team would like to thank you for your kind words. It is an enchantment that you have enjoyed the access to the skishop and ski locker in our hotel. Thanks for choosing us and we can't wait to host you again. Best regards

4/10 – Schlecht

Verifizierter Reisender

Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Viktoria Amble

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Very good service and great breakfast! Looking forward to the next trip when the spa opens.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Office am 23. Jan. 2024
Dear Viktoria, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards

6/10 – Okay

John

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Flavie am 13. Feb. 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Hotel is not complete
We were in the new section which were still in construction and we had to cross thé Road for thé réception and thé breakfast Also the main lobby to get to our room look really sad and was too dark(not enough lights) The room we had give View of the Mountain but unfortunatly had construction site and Big container of trash thé price should have been lower for this reason Also it’s called hôtel and Spa but thé spa is not ready yet And service at réception is good but long But I think Next year they will maybe have finish construction and will have thé spa but for this year didn’t like my expérience there
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Maeva am 8. Feb. 2024
Dear guest,Thank you for taking the time for sharing your experience at Lykke hotel.Following your review, we are now building our new SPA. For these reasons, the main entrance of the building where you were located, is not the regular entrence. You are true and we agree with you, this entrance is not the best entrance ever, but we are trying to do our best until the real entrance will be finished.We hope that you will give us a new chance to prove you that we are trying to do our best to satisfy our guest.The SPA will be ready (if there are no construction problems) for this summer. Perhaps you would like to try it!Kind regards

8/10 – Gut

hamad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Flavie am 13. Feb. 2024
Dear Hamad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the refurbed room great staff thanks
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von GM am 12. Jan. 2024
Dear Daniel,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the refurbished room and that our staff made a positive impression.Your kind words are truly appreciated, and we'll be sure to pass on your compliments to our team. We're committed to providing exceptional service, and it's rewarding to know that we've succeeded in making your stay enjoyable.If there's anything else you'd like to share or if there are specific aspects you loved about the room that we should know about, please feel free to inform us.We look forward to hosting you again in the future. Thanks for choosing us!Warm regards,General Manager

10/10 – Hervorragend

Gabrielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a great location as it is just a short walk to town and the lift. There was a bit of noise from people outside late at night but everything else was excellent. Staff was very accommodating and food was great.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 12. Jan. 2024
Dear Gabrielle,Thank you so much for taking the time to share your feedback, and we're thrilled to hear that you found our location to be great, with convenient access to the town and the lift.We appreciate your understanding regarding the noise outside late at night, and we'll certainly take note of this to see how we can further enhance the overall experience for our guests.It's wonderful to know that our staff was accommodating, and we're delighted that you enjoyed the food during your stay. Your positive comments are truly appreciated and serve as a great encouragement for our team.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing us, and we appreciate your valuable feedback.Best regards,

10/10 – Hervorragend

Shola

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM am 12. Jan. 2024
Dear Shola,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 – Hervorragend

ABDULLA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is clean and the staff are very friendly and location is nearby the shopping are and restaurant
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 12. Jan. 2024
Dear Abdulla,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a fantastic experience at our hotel and that you found our facilities clean. It's also wonderful to know that our staff left a positive impression with their friendliness.We're pleased to be conveniently located near shopping areas and restaurants, making your stay even more enjoyable. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to enhance your future visits or if you have any specific suggestions, please feel free to let us know. We look forward to hosting you again in the near future.Warm regards,

10/10 – Hervorragend

Nicholas

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 12. Jan. 2024
Dear Nicholas,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,

10/10 – Hervorragend

Karyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
After our long ride to Chamonix, the bus stopped right in front of this hotel! Friendly staff, comfortable roon.
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Diane

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The hotel was nice but fell short of amenities advertisezed on the web site. The spa was in part of another hotel - the restaurant was closed. It was overpriced for what it is.
Aufenthalt von 3 Nächten im August 2023
Antwort von Front Office am 3. Sept. 2023
Thanks you diane for your coment we will take in account your feels.

10/10 – Hervorragend

Christine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was extremely helpful and as accommodating. Providing drinking water stations at every floor is an amazing commodity. We stored luggage here for 10 days which was simple and inexpensive. Close to everything but not on the main strip. Exceptional breakfast buffet. Highly recommend.
Aufenthalt von 2 Nächten im August 2023
Antwort von Front Office am 3. Sept. 2023
Thanks you Christine for your coment we will take in account your feels.

10/10 – Hervorragend

Hidehiro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im August 2023
Antwort von Front Office am 3. Sept. 2023
Thanks you Hidehiro for your coment .

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juli 2023
Antwort von La Direction am 2. Aug. 2023
Dear client, we thank you for taking the time to share your experience with us. We really appreciate the positive feedback that you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a nice day! Best regards, General Manager

4/10 – Schlecht

Boaz

Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 6. Juli 2023
Dear Boaz, we thank you for taking your time to share your experience with us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 – Gut

Ka Yu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the view from our room. Staff were very helpful and friendly. However there was some loud music from a nearby establishment in the evening both nights we were staying. The hotel offers a nice view of the mountain but it is also close to the train station, so you can hear the train passing and the loud music until like 9pm. The room could get very hot at night in late June/ early July if you close all the windows during your sleep.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von General Manager am 6. Juli 2023
Dear Ka Yu, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing caused by the noisy, because our hotel is just next to the train station. We apologize once more and thank you for your understanding.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

6/10 – Okay

Donald, Rothesay

Gut: Sauberkeit und Personal & Service
The room didn’t have a proper chair, just a low stool (maybe 18”). There was no A/C, no bar fridge, no ice machine.
Aufenthalt von 6 Nächten im Juni 2023
Antwort von General Manager am 6. Juli 2023
Dear Donald, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing. Since we are above 1000m altitude, non-5 star tourist establishments are not mandatory. But beyond that, Chamonix being very eco-oriented, the government suggested wants to make this almost compulsory. We apologize once more and thank you for your understanding.On the contrary, we have a big refrigerator at the reception and our reception is available 24 hours. Also, we have a bar that can provide ice cubes for the clients.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 – Gut

Kevin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel room was neat and clean. The hotel was within easy walking distance to the shops and restaurants.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von General Manager am 6. Juli 2023
Dear Kevin, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 – Gut

akira

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Good locaion, good brekfast, good housekeeping staff, but regrettably some reception staffs are unfriendly and arrogant.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von General Manager am 6. Juli 2023
Dear Donald, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing. We will transfer this comment to the receptioin team, we really appreciate your feedback that can help us to improve our service in the futur. We apologize once more and thank you for your understanding.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 – Hervorragend

Seth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing location plus a great room set up for families with children.
Antwort von General Manager am 6. Juli 2023
Dear Seth, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 – Hervorragend

dick

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 6. Juli 2023
Dear Dick, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 – Hervorragend

Hans

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima hotel, gunstig en rustig gelegen vlakbij het centrum van Chamonix. Een absolute aanrader.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Front Office am 20. Juni 2023
Dear HansThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in one of the most beautiful places on earth.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Front Office am 20. Juni 2023
Dear DavidThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.

10/10 – Hervorragend

Aleksandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, right at the center yet aside (quiet). Small but nice bathroom, simple decor and equipment, nice balcony and amazing mountain views!
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Front office am 20. Juni 2023
Dear AleksandraThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.Front Office

6/10 – Okay

Fabrice

Aufenthalt von 1 Nacht im Mai 2023
Antwort von General Manager am 6. Juli 2023
Dear Fabrice, we thank you for taking your time to share your experience with us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager