Kommentar von Hotelmanagement
29.01.2024 von Michael, Hotelmanagement
Dear Ken,We are all very sad that you have found it necessary to rate our splendid property as “Poor” after you left without having the courtesy to talk and mention it to the management while still in house, giving us the opportunity to improve whatever it is where you think we failed you. After your departure, we received the following comments in our guest book:“Lovely rooms, views and courteous service. Thank you for the warm welcome to SA”“Nice place, with excellent views and a team with a great spirit and hospitality! Thank you very much.”“Lovely night with fabulous service. Thank you”Our serving staff reported that you spoke during breakfast, something about the croissants… ? when every other guest over the years has been really pleased and complimentary about our breakfast. May we invite you to email us privately about your disenchantment, which will then give us an opportunity for redress and improvement. We thank you in anticipation and apologise for any disappointment you may have suffered in the hope this did not spoil the experience of your visit to our beautiful city, Cape Town. Hopefully you have returned home to Norway in good spirits and we wish you and your wife the very best. MichaelOwner