Review was too long to even post so I'll make it short and sweet.
Staff were rude and unhelpful except for the front desk, which were amazing.
Rooms were fine, but pillows and beds very uncomfortable and thermostat was locked so it was always hot as can be in the room. Also were told we were "upgraded" to "VIP level" which was a total joke, there was no upgrade whatsoever.
Pool and beach areas nice, but finding a seat is very hard and most of the chairs are covered in bird poop
Food was ATROCIOUS. We are not picky people by any means but this food was borderline inedible. We ended up eating out for every meal after day 3. My husband described the fish as "cat food", and that man will eat just about anything without complaint.
Drinks were at least decent, if you could get a bartender to not treat you like dirt. Also don't expect to have anything to drink before 11 am (a mimosa with breakfast would have been nice) or after 11 pm.
Housekeeping was great in the beginning, but it seemed as the days passed it became lazy. No replacements on coffee cups, drink glasses from the night before left out, etc.
Total experience - 5.5/10 Will not be returning.