Good location, but cleanliness a bit lacking
Veröffentlicht am 21.09.2021 auf Hotels
The hotel has a good location diretly on the Nile, about 15 minutes to the Pyramids via Uber, 5 minute walk to Tahir Square, etc.It seems though that this good location allows them to skip on the housekeeping and upkeep of the property, since the figure people will come anyway. I would stay here again, but only if I cant find anything else.
Kommentar von Hotelmanagement
21.09.2021 von Kempinski Nile Hotel, Hotelmanagement
Dear Mr Frederick, Greetings from Kempinski Nile Hotel, Thank you for bringing your concerns to our attention. Allow us to apologize for not living up to your expectations. Please note that we have noted your comment and we assure you that we will take the proper action towards it. We hope that we have the opportunity to welcome you back soon for an improved experience at Kempinski Nile Hotel as we promise you a better experience upon your next visit. Warm regards, Henri Ruiz, General manager