Veröffentlicht am 04.11.2019
The room was very nice, as was the bathroom. The spa was excellent. There was a big problem with the food however and, as such, I can’t give this hotel five stars. After a long drive we checked in and wanted dinner around 6:30 pm. We were told that the kitchen didn’t open until 8 pm but, on further enquiry, we were told that the bar in the hotel served tapas. We went and had a drink in the bar and chose some Tapas dishes only to be informed that they weren’t available until, yes you’ve guessed it, 8 pm when the kitchen was open! Our only choice was a small 8 inch pizza which arrived straight out of the packet and into the oven and was probably the worst pizza ever. Pathetic. We then chose a desert, again not available until after 8 pm, so we were served an ice cream lolly from the freezer, which was 10 times tastier than the pizza. Went to bed hungry and somewhat disappointed with the service in this hotel which otherwise would have been very enjoyable.
Breakfast was great; perhaps the chef had stayed on all night to cook it for us in the morning.
Kommentar von Hotelmanagement
05.11.2019 von Hotel Hospes Palacio de Arenales & Spa*****, Hotelmanagement
Dear guest, Thank you very much for choosing the hotel Hospes Palacio de Arenales & SPA and for the time spent sharing your experience. We are glad to know that I enjoy our facilities and spa. On the other hand we regret your bad experience with our food service, please be assured that we will review the case. We hope that in the future we will be given the opportunity in our establishment or in any of our nine hotels.