Basierend auf 1.000 geprüften Bewertungen
2,8 Sauberkeit der Zimmer
3,4 Service
3,2 Komfort der Zimmer
2,8 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Gutes Hotel nahe Buffalo
Veröffentlicht am 02.11.2018 auf HotelsGutes Hotel - alles tip top!
Tipp: Wenn man zu einem Spiel der Bills möchte am besten recht früh losfahren, wegen Stau auf der Autobahn und Parkplatz.
von einem verifizierten Reisenden
Veröffentlicht am 30.09.2018
von einem verifizierten Reisenden
Veröffentlicht am 29.09.2018
Hotel in ruhiger Lage, Highway in 2 Minuten und 10 bis Flughafen
von einem verifizierten Reisenden
Veröffentlicht am 12.09.2023
This Hotel is not open for business. Possible migrant location.
Kommentar von Hotelmanagement
13.09.2023 von Olivia RediResponse Specialist , Hotelmanagement
Hello Exequiel,Thank you for rating your recent stay at the Red Roof Inn PLUS+ University at Buffalo - Amherst. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 29.08.2023
Kommentar von Hotelmanagement
23.09.2023 von Tianna RediResponse Specialist, Hotelmanagement
Hello Joseph,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 29.08.2023
Kommentar von Hotelmanagement
23.09.2023 von Tianna RediResponse Specialist, Hotelmanagement
Hello Lin,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn PLUS+ University at Buffalo - Amherst were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 28.08.2023
Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.
Kommentar von Hotelmanagement
29.08.2023 von Xao RediResponse Specialist, Hotelmanagement
Hi David,Thank you for sharing with us. Our team at the Red Roof Inn PLUS+ University at Buffalo - Amherst was saddened to read that your experience was far from ideal. You indicated that the the building's poor cleanliness and subpar maintenance resulted in your 1/5 score. Please accept our apologies for the inconvenience caused.Once again, we would like to thank you for sharing with us. I wish you all the best in your future travels.With thanks,XaoRediResponse Specialist
von einem verifizierten Reisenden
Winner- Worst Hotel Ever
Veröffentlicht am 28.08.2023 auf HotelsDo not stay here, ever. We were given room 144. I didn’t have high expectations, but this room was just terrible.
Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room I’ve ever stayed in.
Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back.
The owner refused a refund initially but gave only half after pushback.
Really just a terrible experience overall. There’s better out there. Skip this place.
Kommentar von Hotelmanagement
31.08.2023 von Devorine RediResponse Specialist, Hotelmanagement
Hi Joesph,Thank you for sharing your experience with us at Red Roof Inn PLUS+ University at Buffalo - Amherst. The room and bathroom conditions along with your encounter with the owner you described is truly regrettable. Let me humbly apologize for the impact this had on your stay and the impression this left with you. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address the issues you highlighted as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 27.08.2023
poor customer service and poor facilities
Kommentar von Hotelmanagement
27.08.2023 von Devorine RediResponse Specialist, Hotelmanagement
Thank you for your honest feedback, Xiaohan. I am disappointed that you were unsatisfied with our services and our facilities. Please accept my apology. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn PLUS+ University at Buffalo - Amherst. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist
von einem verifizierten Reisenden
Veröffentlicht am 25.08.2023
Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!
Kommentar von Hotelmanagement
25.08.2023 von Sharma RediResponse Specialist, Hotelmanagement
Dear Carla,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry you were unsatisfied due to the cleanliness of your room not being up to your standards, lack of the toiletries you mentioned, the encounter you had with our front desk staff, and the other highlighted concerns. Guest safety is one of our top priorities, so I am disappointed to hear that was not achieved with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist
