Ulricke, Thank you for the outstanding review of your recent stay at our hotel.. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests and continue to "wow" you.Sincerely,Lisa H

Thank you for the review.

Bernd,Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Lisa H.

Thank you for taking time to review our property. We look forward to welcoming you back should you need accommodations in the future! Respectfully, Lisa H.

Thank you for sharing your experience. We look forward to providing you with perfect ten service again in the near future. Sincerely, Lisa H.

Benjamin, We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. I sincerely apologize for not meeting that goal. Your comments have sparked my immediate attention. Please be assured that the appropriate corrections are made to ensure this remains an isolated occurrence.We know you have many choices for your hotel accommodations and hope you will continue to include us in your future travel plans.Here For You,Lisa H.

Kayla, Thank you for the review. We look forward to seeing you again soon. Sincerely, Lisa H.

Linda,Thank you for leaving a review of your stay. We do apologize that you were affected by guests in the adjacent rooms. We hope that you will return and visit us again soon for a much better experience. Respectfully, Lisa H.

Alexander, Thank you for taking the time to share your valuable feedback. We apologize for the housekeeping service issues you experienced during your stay. The experiences you described are not characteristic of the level of service our associates strive to provide. We hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely, Lisa H.

Tanya,Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We do apologize that you were affected by our older but clean rooms. We look forward to a refresh that will benefit all our future guests. We hope that you will return and visit us again soon.Respectfully, Lisa H.

Anne, Thank you for taking the time to share your valuable feedback. We apologize for the service issues you experienced during your stay. The experiences you described are not characteristic of the level of service our associates strive to provide. We hope to see you again soon. Sincerely, Lisa H.

Dear Lori,Thank you for choosing to stay with us on your recent trip to Boston, and for taking the time to share your candid feedback. As you’ve noticed, our maintenance teams and associates can sometimes be spotted working in various areas of the hotel in order to maintain the building. We apologize for any temporary unsightliness and thank you for your understanding our carpet was cleaned prior to your arrival. Once more, we greatly appreciate receiving your feedback, and we look forward to impressing you the next time you visit our area.Sincerely,Lisa H

Thank you for the review.

Katie,Thank you for taking the time to share your valuable feedback. We apologize for the issue you experienced during your stay. I will be use your comments for a refresher training with the team. This is certainly unusual and rest assured will not repeat in the future. We hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely,Lisa

Brenden,Thank you for taking the time to share your review with us and others. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. We thank you for acknowledging the great service. We Look forward to seeing you again soon. Sincerely,Lisa H.