Don't get impressed by the pictures online. All hallways and carpets are filthy dirty. The breakfast buffet never changes and does not use fresh produce. The breakfast staff is awsome. The housekeeing staff is OK. There is no free drinkable water in the hotel. The gym is broken and old. The bellboys offer great service. The reception staff sucks, they are rude and disrespectful. One even dared to raise his voice to me in front of my family. Uneducated and no manners for Bologna.
Kommentar von Hotelmanagement
26.08.2016 von Valentina Giovannini, Hotelmanagement
Thank you for your feedback – we’re glad to hear you enjoyed the service of our amazing Staff at the Restaurant, Housekeeping and the bellboys. It’s really a shame you couldn’t say the same for our Reception staff, which we can guarantee works every day with passion to deliver the best service ever to our guests.
It’s a bit disappointing to read that you think our restaurant do not use fresh products - actually our restaurant in cooperation with the well-known Eataily brand, offers a great selection of products focused on the Made in Italy - the pursuit of the finest food and promotion of the land.
Also, just for your information, tap water is drinkable and of course, free. Our higher category of rooms, such as Executive and Junior Suite – provide a complimentary bottle of water on arrivals, as part of the benefits.
We’re sorry if you didn’t enjoy your stay fully and we really hope you will change your mind and be back at Starhotels Excelsior-Bologna, soon.
Front House Manager