Overall good, but not great, as it should have been at this property. First, excellent lake view suite, comfortable bed and well appointed bathroom with robe, slippers and hair conditioner. Large balcony to relax at the end of the evening and watch the birds flying over the lake. Anja on the front desk was delightful and very helpful. She recommended restaurants when the hotel Michelin Star restaurant was not available (something we had been looking forward to). The breakfast service was chaotic and clumsy. Staff were functional rather than helpful and welcoming. I suppose some might still be training. We were not offered any A La Carte options on our first morning and everything was serve-yourself, including tea and coffee. Food quality and choice was good though. On the 2nd day of our stay, there was no milk in our room to make tea/coffee. The hotel is an excellent base for all of the top attractions at the lake - it certainly has the best views of the castle and the island. But service and guest satisfaction (from all the staff) could be better.