Veröffentlicht am 23.01.2017
A mixed experience. The hotel is very comfortable and modern. However, the "room service" that I required for an early breakfast left me hungry and fuming when it failed to arrive after multiple calls and false assurances. Apart from that lapse, it was a good hotel.
Kommentar von Hotelmanagement
26.01.2017 von Team of Swissôtel Berlin, Hotelmanagement
Thank you very much for your valuable feedback. Unfortunately you had issues with our room-service and we would like to apologize for the inconvenience.
We are glad you enjoyed the rest of your stay and we are looking forward to welcoming you back soon.
The Team of Swissôtel Berlin