It was beautiful in the past
Veröffentlicht am 17.11.2016
I booked this hotel because of my previous good experience. I was there 1 year ago for one night and we received excellent service including a champaign welcome with fruits and nuts in our room.
Because of that I choosed the hotel for our honeymoon and it wasn't good at all! We choosed exactly the same roome type including the hot tub. First of all we had no bathrobes in our room like before. 1 light was broken in the bathroom and there was hair in the shower. The night was terrible cause we couldn't sleep at all. Our neighbor went out of his room a hundred times at 2am,3am,4am,5am in the morning and the door closed very noisy people were talking like in a train station it was horrible. Next day we complained at the reception about that but no empathy at all from the employee there just that he got already a security report about that. And we he cannot change it now.
As well we told him about missing bathrobes and that we didn't got the welcome champaign with fruits and nuts to the room. He said he will see what he can do but doesn't sounded like he was really willing to help.
In the afternoon someone called and asked if everything is fine and I told on the phone again whats missing. Nothing happend. Later someone came to the room and asked how he can help and I told him again. 3 hours later after dinner I asked again for bathrobes and finally we got them. Sorry but it can be so easy to make ur customers happy but u definitely failed this time so no recommendation