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Bewertungen von Holiday Inn Express Hotel & Suites BEAUMONT NW, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites BEAUMONT NW, an IHG Hotel
7140 Eastex Fwy, Beaumont, TX

Bewertungen

8,0

Sehr gut

258 von insgesamt 586 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
167 von insgesamt 586 Gästebewertungen haben eine Bewertung von 8 - Gut" "
65 von insgesamt 586 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 586 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 586 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dieter

Gut: Komfort des Zimmers
Gutes Hotel in zentraler Lage
Gutes Hotel, alle wichtigen Einkaufsmöglichkeiten in der Nähe. Für Amerikanische Verhältnisse überdurchschnittlich gutes Frühstück.
Antwort von Mary am 20. Mai 2017
Thank you so much for taking the time to write a review of our hotel. We are so glad that you enjoyed the breakfast. Thank you again for the 4 Star review.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mary am 17. Apr. 2024
Thank you for choosing our hotel to stay in and for taking the time to Rate our hotel with 5 Stars

2/10 – Ungenügend

Michael

Mit der Familie gereist
Room AC didn’t work. Front desk check-in-clerk was not even close to being competent. Luggage cart had flat tire. Road construction made getting to hotel difficult. Hotel parking bad
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 2. März 2024
Thank You for choosing our hotel. I apologize for all the issues you had with the Hotel.

10/10 – Hervorragend

Eileen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 27. Feb. 2024
Thank You for choosing our hotel to stay with. I am glad you found us convenient. Thank you also for taking the time to give us a 5 Star rating.

10/10 – Hervorragend

Marina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean in fresh
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 26. Feb. 2024
Thank You for choosing to stay with us and for taking the time to leave us a 5 Star Review.

10/10 – Hervorragend

Elizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and cozy.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Mary am 25. Feb. 2024
Thank you for staying at our hotel and for taking the time to leave us a 5 Star Review.

8/10 – Gut

Marisela

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing we were not satisfied with was breakfast. The pancakes tasted very weird, and seemed to taste not fully cooked. Other than that, we loved the room.. everything..
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 23. Feb. 2024
Thank you for choosing to stay with us and for taking the time to write a review of our hotel.

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 10. Feb. 2024
Thank You so much for choosing to stay with us and for taking the time to write a review.

10/10 – Hervorragend

Krystal, Humble

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mary am 7. Feb. 2024
Thank You for choosing to stay with us and for taking the time to write a 5 Star review.

10/10 – Hervorragend

Iris, Katy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mary am 24. Jan. 2024
Thank you for choosing to stay with us and for taking the time to leave us a 5 Star review.

8/10 – Gut

Kevin

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The pool was unlocked but had lots of leaves in January. Attracts some questionable people
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Mary am 11. Jan. 2024
Thank You for taking the time to write a review of our hotel. We had a storm pass through that evening but all of the leaves were cleaned out quickly.

2/10 – Ungenügend

Craig

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mary am 27. Dez. 2023
Thank you for choosing our hotel to stay in and for taking the time to rate us 2 out of 10. I apologize for the not such good stay. I hope you will give me a 2nd chance to prove we are better than this.

4/10 – Schlecht

Homero

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mary am 17. Dez. 2023
Thank You for choosing to stay with us and for the 4 Star Rating. I apologize that you did not have as good a stay as we would have hoped.

10/10 – Hervorragend

Shekeitha

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
There was a used towel in my shower when I got there after checking in. Everyone was friendly and helpful. When the maids came to bring fresh towels, they took one of my personal towels b/c it was white.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mary am 11. Dez. 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the used towel in your room I can assure you that will be corrected.

10/10 – Hervorragend

Lashunda

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was helpful and caring and courteous
Aufenthalt von 3 Nächten im November 2023
Antwort von Mary am 11. Dez. 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. We do care about each and everyone of our guests.

4/10 – Schlecht

Lisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I won’t stay here again
I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.
Aufenthalt von 2 Nächten im November 2023
Antwort von Mary am 13. Nov. 2023
Thank You for choosing our hotel and for taking time to write a review. I apologize for the bad experience you had especially with my Front Desk Staff. I will be doing some retraining with them.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Mary am 13. Nov. 2023
Thank you for choosing to stay with us and for taking the time to give us a 10 Star Rating.

10/10 – Hervorragend

Katie

Aufenthalt von 1 Nacht im November 2023
Antwort von Mary am 8. Nov. 2023
Thank You for choosing to stay with us and for the 10 Star Rating

10/10 – Hervorragend

joseph

Aufenthalt von 1 Nacht im November 2023
Antwort von Mary am 27. Nov. 2023
Thank You for choosing to stay with us and for your 5 Star Rating.

6/10 – Okay

Mike

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Hotel was clean, bed was comfortable but pillows weren’t. Lobby & exterior could use some updating. Breakfast was good, but room could use update
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 20. Okt. 2023
Thank you for choosing to stay with us and for taking the time to write a review of our hotel. I am glad you enjoyed your breakfast. We strive to offer the Breakfast of Champions here. Thank you again for your review.

6/10 – Okay

Ashley

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 5. Nov. 2023
Thank you for choosing to stay with us and for taking the time to rate our hotel 3 Stars

10/10 – Hervorragend

Edison

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 12. Okt. 2023
Thank you for staying with us and for taking the time to rate us with 10 Stars

6/10 – Okay

Bryan

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 5. Nov. 2023
Thank you for choosing our hotel to stay at and for rating us 3 Stars

10/10 – Hervorragend

Chris

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cookies and popcorn when you come in!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 12. Okt. 2023
Thank you for choosing our hotel to stay in and for taking the time to write a review of the hotel.

2/10 – Ungenügend

John

Verbesserungswürdig: Personal & Service
Crappy service
First issue, the toilet didn’t flush. Not a big deal, I used the ice bucket to pour water into the toilet so it would go down. The room was hot, so I asked for a fan. The lady at the front desk states “they didn’t have any”. I woke up the next morning about 5:00 because I couldn’t sleep anymore. I went down to get some coffee so as not to disturb my wife. After I got coffee I sat in the common area where the TV was. It was on Some weather channel. I walked to the desk and I see TWO fans, at this point I didn’t care. I had to ask “is anyone here?” Some guy behind a partition responds after a minute or so. I ask for a remote to change the TV and he just says I don’t know and never comes from behind the partition. It sounded like I interrupted his sleep. I won’t stay there again.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Mary am 9. Okt. 2023
I apologize for the experience you had at our hotel.

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mary am 3. Okt. 2023
Thank you for taking the time to give us an 8 Star Rating

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible place to stay
over all poor experience. we were given a room key to an already occupied room. given another room , we needed towels but telephone in the room is not working have to call the main number and was put on hold for a long time just to be told to call back in 30mins no one is answering. personally went down to ask receptionist who was at the time talking to somone on her personal phone. will never come back
Aufenthalt von 1 Nacht im September 2023
Antwort von Mary am 1. Okt. 2023
Thank you for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the experience you had at our hotel. I have some corrections to make based up on your review. Thank You Again

8/10 – Gut

Jane

Gut: Sauberkeit und Zustand der Unterkunft
Everything was fine except the weak signal that made the tv unwatchable. Also poor internet connectivity; I kept having to log in every time I opened my phone or iPad, and some sites would not open. Other than that everything was good, clean and comfortable.
Aufenthalt von 1 Nacht im September 2023
Antwort von Mary am 2. Okt. 2023
Thank you for choosing our hotel and for taking the time to write a review. I will contact our internet provider and have them run the necessary test to make sure that all of our equipment is operating correctly and to fix what is not working. Thank You again for your review.

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Mary am 1. Okt. 2023
Thank You for your 8 Star review.

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Mary am 24. Sept. 2023
Thank You for choosing to stay with us and for the 10 Star Review.

2/10 – Ungenügend

Alberto

Aufenthalt von 1 Nacht im August 2023
Antwort von Mary am 15. Sept. 2023
Thank you for choosing to stay at our hotel and for taking the time to rate us. I apologize that you did not have a good stay.

10/10 – Hervorragend

Beverly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mary am 4. Aug. 2023
Thank you for choosing to stay at our hotel and for taking the time to Give us a 10 Star Rating.

4/10 – Schlecht

Nicole, Pitkin

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Mary am 3. Aug. 2023
Thank you for choosing to stay at our hotel and for the 2 Star rating. I apologize that we did not meet your expectations.

8/10 – Gut

Jim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location. Near restaurants and shopping areas. Nice room. Keurig Coffee Maker in the room was broken. When we requested 2 extra pillows they said they had no extra pillows. A first for this class of hotel for me. Good breakfast. Give it 4 out of 5. Mosi are about a 2 1/2.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mary am 13. Juli 2023
Thank you for choosing to stay at our hotel and for taking the time to write a review. I apologize for the lack of extra pillows, we are still having a little bit of a supply chain issue with some textile products. Thank You again for your review.

4/10 – Schlecht

Héctor

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Don’t stay on 3rd floor in the summer - too hit
We stayed on 3rd floor and it was too warm to cool, the a/c in room was set on 60 and felt like 75 degrees. The whole 3rd floor was warm due to not having a central a/c for that floor. Top it off they charged extra for who knows what. Have to call and see what the extra charges are on my credit card…
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mary am 4. Juli 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the issues you had with your AC.

2/10 – Ungenügend

Diamond

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Some kind of party was going on in the 2nd floor on July 1st. At 2am I could not get to sleep because of all the noise even with my sleep medication. There was so much hollering and yelling and screaming. I actually recorded, it was soooo bad! So I called the front desk. I told them I'm having a problem up here on the second floor there's some kind of wild party up here it sounds like some wild animals. Then the desk clerk proceeded to say " Well I doubt it's wild animals but I'll check it out" Then he hung up on me. I was so shocked. A little while later things settled down. However, I was so shook up and upset from the way he talked to me, I still couldn't get to sleep for some time. Also, some friends of mine who stayed in the same hotel that night said there were people in the pool until about 3 am partying. They asked the clerk about it and he was fine with it. After these experiences we didn't even feel like it was safe to even report these things to anyone else. All the other staff were really nice though. The ladies at the desk, the guy that oversees breakfast as well as the cleaning staff. This was honestly the worst hotel experience of my life. It's really sad because this is the first family trip we've had in a long time. 😔 BTW, the elevator was a little scary because it did this shaking thing. My friends wouldn't use it. It also needed a good cleaning. Also the rooms smelled of mold. Oh and the breakfast was good 👍. Nothing fancy but tasty and filling.
Antwort von Mary am 4. Juli 2023
Thank you for choosing our hotel to stay in. I apologize for the other guests and the noise at 3a. We do try to enforce quiet hours we do have them posted.

2/10 – Ungenügend

Ashley

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
DO NOT IGNORE BAD REVIEWS LIKE I DID!! smells horrific! Renovations are already unraveling. Only 2 towels. Location feels uneasy. Worst hotel I’ve stayed at.
Antwort von Mary am 4. Juli 2023
Thank you for staying at our hotel. I apologize for the uneasy feeling you got while you were here as lit up as we keep our facility I can assure you we are very safe. Thank You for your review.

2/10 – Ungenügend

Ricardo

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mary am 23. Juli 2023
Thank you for taking the time to rate our hotel. I apologize that your stay was not a good stay.

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love your place,it was great and had a club next door
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 2. Juli 2023
Thank you for selecting our hotel to stay in and for taking the time to write a review on us.

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 1. Juli 2023
Thank you for choosing our hotel to stay in and for taking the time to award us with 10 stars.

8/10 – Gut

Kyle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good experience
The hotel was clean and the staff was very friendly.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 1. Juli 2023
Thank you for staying at our hotel and for your positive feed back.

4/10 – Schlecht

Becky

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
There was no toilet paper in the room nor a toilet paper holder. The lobby was dirty and the lobby bathroom unclean and smelled like urine. The air conditioner did not work in the room very well, so was quite warm and hard to sleep.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 25. Juni 2023
Thank You for choosing to stay with us and for taking the time to write a review. I apologize that you did not have a excellent stay with us. I can assure you we are working to correct all of the issues you mentioned.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not The Best
The bathroom had used towels left on the towel rack. The bathroom did not appear to have been cleaned prior to my arrival. The bed sheets were clean. The breakfast was decent, but more meat choices would have been nice. Overall, I was not impressed. Not worth $100 for one night's stay. Will not be staying here again.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 19. Juni 2023
Thank You for choosing to stay with us and for taking the time to let us know about your experience at our Hotel. I apologize for the issues you mentioned, and I can assure you that they will be corrected.

10/10 – Hervorragend

Linda

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 20. Juni 2023
Thank you for choosing our Hotel for your stay and for taking the time to Rate us with 10 Stars,

10/10 – Hervorragend

DeAndre

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 14. Juni 2023
Thank you for choosing to stay at our hotel and for taking the time to Rate us with 10 stars.

8/10 – Gut

Ricky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 13. Juni 2023
Thank you for choosing to stay at our hotel and for taking the time to give us a 4 Star Rating

10/10 – Hervorragend

Patrick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice room, helpful staff
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mary am 13. Juni 2023
Thank you for choosing to stay with us and for taking the time to write a review of our hotel.

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Mary am 2. Juni 2023
Thank You for choosing to stay with us and for taking the time to give us a 5 Star Rating

2/10 – Ungenügend

Devonda

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was always my go to hotel when in the area. On the day of check-in, we got there around 11:50 p.m. Teenagers were at the check in area asking for room keys, as they were still in the pool. There were people loitering outside in front, on the bench and outside areas, the pool was full of people and lots of noise in the hallways until around 2 a.m. The property outside was trash filled in the grassy areas and driveway. The room was relatively clean but not sufficient towels, only for 2 guest, instead of the four we needed. When we asked for more in the morning, we were given pool towels, just pathetic. If I had enough time, I would have cancelled out our second night's stay. I am going to be asking for compensation for this horrible stay. There is more but I will address that later.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Mary am 1. Juni 2023
Thank You for your Loyalty and for choosing to stay with us and for taking the time to write a review of our hotel. I do apologize for all of the issues you mentioned and I hope you will give me another chance. I can guarantee you that it was all fixed on Sunday.

10/10 – Hervorragend

Annacee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Mary am 31. Mai 2023
Thank you for choosing to stay with us and for taking the time to give us a 5 Star Rating.