Veröffentlicht am 04.04.2024
Lovely property with fab facilities and polite staff. Great location with only a 15 min walk to attractions in Bath. Level of cleanliness was less than expected of a 5* hotel. Communal areas were clean but often shabby, needing some new paint but rooms weren’t as clean as we’d have liked. Was clear they had just had a quick clean but skirting boards, back of toilet and bathroom corners were very dusty and hand-wash holder had lots of old hand-wash congealed on to it.
Breakfast was nice but it was clear staff were stressed and people/items were forgotten for long periods of time and items like glasses, coffee pots and bowls weren’t always clean.
Kommentar von Hotelmanagement
08.04.2024 von Management Team, Hotelmanagement
Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.