Basierend auf 241 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,0 Service
4,1 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 09.08.2022
von einem verifizierten Reisenden aus Köln
Veröffentlicht am 27.08.2020
Very expensive and for that money they offer you very old standard rooms. We was shocked and also after complaining the room, was no solution. Room-Service missed 2 times to clean the room at 4 nights!!! Many good drinks are only available at the pool bar.
General this hotel is not to recommend.
Kommentar von Hotelmanagement
02.09.2020 von Rixos Sungate Hotel Guest Relations Department, Hotelmanagement
Dear Valued Guest Tarik,
First of all we would like to thank you for taking your time to post your feedback about your stay at Hotel Rixos Sungate.
We are very sad to hear that you did not enjoy your holiday with us. It is really important for us to hear your experience and impressions. As Rixos Sungate , we aims to provide a truly unique experience.
We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something.
The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately.
We look forward to welcoming you back to our hotel in the future.
Best Regards
Rixos Sungate Hotel Guest Relations Department
von einem verifizierten Reisenden
Veröffentlicht am 29.03.2019
Kommentar von Hotelmanagement
30.03.2019 von Rixos Sungate Guest Relations Department, Hotelmanagement
Dear Guest, First of all, we want to thank you for choosing our Rixos Sungate Hotel and taking the time to write about your experience in our hotel. We will truly be looking forward to welcoming you back in the nearest future. Kindest regards, Rixos Sungate Guest Relations Department
von einem verifizierten Reisenden
Veröffentlicht am 30.01.2019 auf Hotels
Kommentar von Hotelmanagement
01.02.2019 von Rixos Sungate Hotel Misafir İlişkileri Departmanı, Hotelmanagement
Değerli Misafirimiz,Tatiliniz için Rixos Sungate Otelimizi tercih etmiş olmanızdan ve zaman ayırıp kıymetli görüşlerinizi paylaşmanızdan dolayı çok teşekkür ederiz. Sizleri yeniden otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla Rixos Sungate Hotel Misafir İlişkileri Departmanı
von einem verifizierten Reisenden
Ein russisches Partyhotel
Veröffentlicht am 03.10.2018 auf Hotelsder Zustand läßt zu Wünschen übrig, leider ist das Hotel nur auf Russen ausgerichtet.
Das Essen war das Beste!
Kommentar von Hotelmanagement
05.10.2018 von Rixos Sungate Hotel Management, Hotelmanagement
Sehr geehrter Gast, Wir danken Ihnen dafür, dass Sie sich die Zeit genommen haben, um Ihre Erfahrungen mit uns zu teilen. Es war eine Freude für uns Ihre Rückmeldung zu lesen und zu wissen, dass wir in der Lage waren, Ihre Erwartungen zu erfüllen. Wir würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüßen, Rixos Sungate Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 15.08.2018 auf Ebookers
Sehr schönes Hotel zwischen Meer und Bergen
Für Familie mit Kinder geeignet
Kommentar von Hotelmanagement
17.08.2018 von Rixos Sungate Hotel Management , Hotelmanagement
Sehr geehrter Ebookers, es freut uns das Sie einen schönen Urlaub in unserem Hause verbracht haben und wir danken Ihnen vielmals für Ihre Bewertung. Es macht uns sehr glücklich das Ihnen neben unseren Angeboten vor allem unser Personal in Errinnerung geblieben ist. Dieses Lob geben wir gerne und voller Freude an die zuständigen Abteilungen weiter. Es tut uns leid, wenn es zu Unzufriedenheiten mit dem Mietwagenhaendler gab. Gerne haben wir Ihre Kritik aufgenommen und an die Beschwerdestelle weitergeleitet. Wir hoffen, dass dies ein Einzelfall bleibt. Über ein Wiedersehen würden wir uns sehr freuen und verbleiben mit freundlichen Grüssen, Rixos Sungate Hotel Management
von einem verifizierten Reisenden
Hotel
Veröffentlicht am 25.04.2012rooms: nice, clean
food: mostly good
stuff: friendly
beach: very small!
pool: big, clean, nice
I would not go back because the hotel was too big for me. I didn't like the athmosphere. Sometimes, they didn't refill the buffet so there was quite a run on the food....
We've been there in April, so things weren't ready yet. some bars were still closed and the beach was under construction.
von einem verifizierten Reisenden
Veröffentlicht am 31.08.2023 auf Hotels
Kommentar von Hotelmanagement
31.08.2023 von Rixos Sungate Guest Relations Department, Hotelmanagement
Sayın Batuhan Bey,Rixos Sungate Hotelimize olan olumlu geri bildiriminiz ve güzel puanınız için içtenlikle teşekkür ederiz. Sizden böylesine olumlu dönüşler almak bizleri son derece mutlu ediyor.Memnuniyetiniz, ekibimiz için sürekli mükemmeliyeti hedeflememiz ve tüm misafirlerimize olağanüstü deneyimler sunmamız konusundaki motivasyon kaynağıdır. Sizin için unutulmaz bir konaklama sağlayabilmiş olmaktan büyük memnuniyet duyuyoruz.Tekrar Rixos Sungate Hotel'i tercih ettiğiniz için teşekkür ederiz. Sizi gelecekte tekrar ağırlama fırsatını elde etmekten mutluluk duyarız. Herhangi bir sorunuz veya isteğiniz olursa, lütfen çekinmeden bize ulaşın.Sıcak selamlar,
von einem verifizierten Reisenden
Veröffentlicht am 14.08.2023
I am satisfied with everything about my stay except the reception service. When I was moving in they were extremely rude and unprofessional with me, asking to wait for 3 hours even though my room booking started a day before I moved in. They refused to show me where my room is located and overall made me feel unwanted in the hotel. Same thing happened when I was moving out, the bellboy who took my bags from me made it seem as if he was doing me a favor rather than his job. Everyone else in the hotel was very nice and friendly! I loved my stay and glad I didn’t decide to go to a different hotel after such an unpleasant greeting.
Kommentar von Hotelmanagement
14.08.2023 von Rixos Sungate Guest Relations Department, Hotelmanagement
Dear [Guest's Name],Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you were satisfied with most aspects of your stay, but we are truly sorry to learn about the negative experiences you had with our reception service.We sincerely apologize for any inconvenience you faced during the check-in process. It's disappointing to hear that our team's behavior did not meet the high standards of professionalism and friendliness that we strive for. Rest assured, we take your feedback seriously and will address these issues with our reception team to ensure that such incidents do not happen again in the future.We greatly appreciate your understanding and patience during this time. We're pleased to hear that despite the initial unpleasant greeting, you found the rest of your stay enjoyable and that the other staff members were nice and friendly. Your feedback helps us improve and provide a better experience for all our guests.We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with the exceptional service that you deserve.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 14.08.2023
Kommentar von Hotelmanagement
09.09.2023 von Rixos Sungate Guest Relations Department, Hotelmanagement
Dear Guest,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We appreciate your detailed review and are grateful for your constructive comments.We apologize for any inconvenience you experienced during your stay,Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope that you might consider giving us another opportunity to host you in the future, so we can provide you with a more enjoyable experience.If you have any further questions or concerns, please feel free to reach out to us. We appreciate your patronage and hope to have the chance to welcome you back in the future.Warm regards,
