- Gut: Personal & Service
- Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room they initially gave us bared no resemblance to the photos on Expedia’s website. It was damp and mouldy, had obstructed view and was generally a massive disappointment. We arrived late and the language barrier made it difficult to rectify. Eventually we got a staff member who spoke English who showed us another room which was equally bad but it was so late we took it. The next day we asked to see more rooms and eventually got one that was acceptable, but still poor (bathroom had cockroaches in it) but I guess it’s a tropical country! They also don’t have mosquito nets which makes zero sense so sleeping was difficult. I had to wait until nearly 14:00 for them to sort out the cable lift down to the beach and then had to be back before 16:00 when it closed. There are also 3 “Portogalo suite hotel“ in the Angra area within 12km of each other so google maps was frustrating and we had to triple check the booking address (highly illogical hotel naming). The breakfast was also vert disappointing. I would avoid this hotel totally, it was obviously grand and nice in the 60’s or 70’s when it was built but is now run down, dated and poorly run.