The first suite was really really bad! The train‘s were Too loud and the bath smelled not good. At day 2 we got a new suite and all was Perfect! Nice view all clean etc. The Hotel was very very full u had to wait for all.
Kommentar von Hotelmanagement
23.04.2019 von Service executive , Hotelmanagement
Thank you so much for your recent stay in our hotel. It saddens me to see that you did not completely enjoy your stay with us, mostly due to the room which you have received. I am however, happy to see that the action taken by my colleagues was to your satisfaction and that you liked your new room.
Once again my apologies for the inconvenience.
We hope to welcome you back to our hotel in the near future.
Tessa on behalf of the entire team of DoubleTree by Hilton Amsterdam Centraal Station