Veröffentlicht am 27.12.2018
Issues all round.
Pre check-in - I emailed and called staff on several occasions to arrange for the airport pick up and was given several assurances that it was sorted. Upon arrival at the airport, there was no one to pick us up and when I called to follow-up, I was told to make my own way.
Post check-in - we were initially located to a dirty, stale room with an old tattered mattress and stained bedding. After complaining, the kind reception staff moved us to a slightly better room with one of the lights hanging by a thin thread.
The hotel is in dire need of a renovation, many of the amenities and furnishing were in states of disrepair or outdated. Otherwise the staff were helpful and attentive.
Kommentar von Hotelmanagement
02.01.2019 von Richard Danso Kwesi, Hotelmanagement
well noted ,we will improve on it