Basierend auf 969 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
3,8 Service
4,2 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Jederzeit wieder
Veröffentlicht am 04.12.2022 auf HotelsSehr gepflegtes Resort mit wunderschönen Wohnungen mit allem Komfort, Küche , Waschmaschine/ Trockner Dusche und Wirlpoolwanne sowie Kamin und einen herrlichen großen Balkon. Personal sehr nett und zuvorkommend. Es gibt verschiedene Wohnungstypen im Resort , je nach Geschmack mit und ohne Wirlpool. Beheizbare Poolanlagen vorhanden.
Kommentar von Hotelmanagement
05.12.2022 von Matthew, Hotelmanagement
Manuela, thank you for your perfect 10 out of 10 review. We are thrilled you enjoyed your visit and can't wait for you to return and stay again.
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
I was surprised when I found out that a lot of people got there rooms for free when we paid over full price for mine. We did get a couple of free tickets to the Safari and the zoo.
I am disappointed that Expedia did not tell me it was a time share.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
Kommentar von Hotelmanagement
23.04.2024 von Kit E., Hotelmanagement
Thank you, for taking the time to leave a 4-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
As a solo traveller, this resort was the wrong choice. I felt unsafe to walk around the property after dark, even to walk to the restaurant. It was too isolated for solo travel. I ended up staying in my room after dark and checked out after 1 night.
Kommentar von Hotelmanagement
22.04.2024 von Kit E., Hotelmanagement
Thank you for your review. We apologize for the issues you encountered. Your feedback is invaluable, and we're taking immediate action to address these concerns to enhance our guest experience. We're committed to ensuring our resort lives up to the standards our guests expect and hope to welcome you back for a much-improved stay.
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Customer service was horrible
Kommentar von Hotelmanagement
15.04.2024 von Kit E., Hotelmanagement
Thank you for your review. We apologize for the issues you encountered with our staff. Your feedback is invaluable, and we're taking immediate action to address these concerns to enhance our guest experience. We're committed to ensuring our resort lives up to the standards our guests expect and hope to welcome you back for a much-improved stay.
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
From the moment we arrived we experienced inconveniences. Resort was very spread out and every employee would either give us a different/incorrect answer or didn’t have an answer so we wasted a lot of time for what should have been very simple. Very frustrating. Unit was very outdated, was not thoroughly clean upon entry, a maintenance tech even came by asking if everything was “working okay” as he was supposed to have “inspected” the unit before we were let in. Ridiculous. The unit above us sounded like they were moving furniture all night and early morning or it was under construction. Front desk rang very loudly after 9:30 pm waking us up (we were already in bed tired from travel). We agreed to a 90 min sales meeting which went well over 2 hours because THEY were running late. I could go on and on. You could not pay me to stay at this property ever again.
Kommentar von Hotelmanagement
15.04.2024 von Kit E., Hotelmanagement
Thank you for your review. We apologize for the issues you encountered with our maintenance team and our front desk. Your feedback is invaluable, and we're taking immediate action to address these concerns to enhance our guest experience. We're committed to ensuring our resort lives up to the standards our guests expect and hope to welcome you back for a much-improved stay.
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Property is big and beautiful, but having vip access, i was not offered the room credit nor room upgrade. Added connected rooms in expedia notes which was not honored.
Kommentar von Hotelmanagement
09.04.2024 von Clay, Hotelmanagement
Thank you, for taking the time to leave a 4-star review! We're delighted to hear about your positive experience, but apologize for the inability to provide connecting rooms. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Privacy
Kommentar von Hotelmanagement
09.04.2024 von Clay, Hotelmanagement
Thank you, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Awesome place
Kommentar von Hotelmanagement
08.04.2024 von Ryan, Hotelmanagement
Thank you, Noe, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 06.04.2024
Two of the three advertised dining options are always closed and staff have no idea if and when they will open. The third dining option is only open certain days of the week. You will need to bring your own groceries and cook in your room for every meal or drive about 20 minutes outside of the resort to find food.
Rooms are in disrepair - holes in blankets, stains on upholstery, broken furniture and decor.
Resort property is massive and beautiful but you will need to drive everywhere. There is an advertised shuttle to get you around, but we found it incredibly inconsistent. One might we had to walk a mile back to our rooms with sleepy kids at bedtime because there wasn't enough staff to pick us up in the shuttle.
There were lots of activities for kids and the staff running the activities were very kind and doing the best with what was available to them (broken games and equipment).
Our stay felt more like renting a run down airbnb with a good community pool than a 4 star resort.
Kommentar von Hotelmanagement
08.04.2024 von Ryan, Hotelmanagement
Thank you for your review. We apologize for the issues you encountered with dining options, room conditions, and our shuttle service. Your feedback is invaluable, and we're taking immediate action to address these concerns to enhance our guest experience. We're committed to ensuring our resort lives up to the standards our guests expect and hope to welcome you back for a much-improved stay.
