Veröffentlicht am 25.11.2023
Checked in ok. Walls have been painted, no pool filled in with concrete, no gym. Which was not noted untill a follow up email after booking. Room was ok, dirty tub drain and shower head. Bed was hard, the side chair was nasty. Room next to us had a lady screaming for help at 6am, saying she was beening killed. Call front desk twice, i was told to go knock on the door to tell her to be quiet. Go downstairs to get their quick breakfast had the milk in a coffee warm next to the hot coffee, so in which the milk was hot. Learned my lesson of not spending that extra $20 for a nice hotel. Now my 5year old keeps telling everyone about the lady screaming for help and dying. Will never go back to this hotel.
Kommentar von Hotelmanagement
01.12.2023 von Manager, Hotelmanagement
Hello Cynthia, Thank you for taking the time to provide feedback on your stay. We apologize for any inconvenience you experienced during your visit. Please note that our pool and gym facilities are currently closed due to renovations, and we apologize if this was not communicated effectively. We appreciate you bringing the cleanliness issues to our attention and will address them with our housekeeping team. We take noise complaints seriously and will review our protocols to ensure a prompt and appropriate response. We apologize for any discomfort this may have caused. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.