Falsche Angaben zur Poolnutzung. A kostet es Geld 20€ für 1.5 Stunden, nicht Familienfreundlich, Poolnutzung erst ab 16 Jahren. Zimmer alt, laut, Rezeption unfreundlich… sind am gleich Tag wieder weg und haben im Mama Shelter eingecheckt. Absolut da Top gewesen! Nicht empfehlenswert
Kommentar von Hotelmanagement
13.04.2023 von Stefano, Guest Relation & Club Manager, Hotelmanagement
Thank you for taking the time to leave a review. We apologize for any confusion regarding our spa access information. Please note that at check-in, we provide all our guests with information about our services, including what is available in the spa and associated costs. It is important to mention that, for legal reasons, spa access is limited to guests over the age of 16 for their safety. We understand that there may have been some confusion during your arrival due to the filming that was taking place at the hotel, and we apologize for any inconvenience caused. Our staff tried their best to make your stay as comfortable as possible by offering you several options regarding our room categories. We appreciate your feedback on the rooms and would like to mention that our hotel has recently undergone a renovation and was even awarded the Best Hotel of the Year 2022. We are glad to hear that you found a suitable solution at the Mama Schelter hotel, and we sincerely hope that your stay in Rome was enjoyable and memorable. We would be honored to have you as our guests again in the future and provide you with an improved experience.