Veröffentlicht am 17.04.2024
The power was out for eight hours, so our phones died. We needed them for our trip to Disneyland because of the app which had our tickets on it. The constant surging (presumably as repairs were attempted) also broke our phone chargers, and the outlets were so poor that the one charger that didn't break charged one phone super slowly. Once the power came back on, the fire alarm went off. There was also a fly buzzing around our room when we first came in, which was gross, and the sheets smelled like chlorine.
The front desk didn't care about any of these issues or inconveniences.
Kommentar von Hotelmanagement
21.04.2024 von Eugenia, Hotelmanagement
Dear Sierra-Thank you for staying at the Travelodge Inn and Suites on Disneyland Drive and for taking the time to review our property. We appreciate all feedback from our guests and use it to improve both our customer service and our facilities.We are so sorry you did not have a good stay with us. When there was the car accident that knocked out our power, the staff was overwhelmed trying to get repairs done; we are sorry if that came across as uncaring. We know that you have choices when it comes to lodging in the Disneyland area and we hope that you always choose the Travelodge for your needs.SincerelyThe Management and Staff