Basierend auf 962 geprüften Bewertungen
3,0 Sauberkeit der Zimmer
3,5 Service
3,3 Komfort der Zimmer
3,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
I never been to a hotel like this before but it was not a good experience I wished I would of stayed elsewhere, the staff stated they will be back at 4pm my check in time was 3pm and staff should be there if check in time is after 3pm? restrooms in the lobby? why? we travel far and our first piss stop is our hotel and no bathrooms to use for me and my family so we had to wait. Not good at all! I couldnt wait to leave I only slept 2-3 hrs which was a waiste of my money and I wish I could ask for a refund because of the the bad experience I had! I dont think I would ever stay at Extended stay again and the bathrooms had hair in it which wasnt any of our hair so that was disguisting ! so i had to lay on my clothes I packed on the bed worried if my bed was clean or not.
Kommentar von Hotelmanagement
16.04.2024 von Hotel Management, Hotelmanagement
Dear Hilda, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
The girl that worked at the front looked like she was high my gf saw some white substance in the restroom by the lobby the property needs to do better on breakfast granola bars and muffins is not good have better breakfast like buffet style in the future i would never stay at this property again
Kommentar von Hotelmanagement
14.04.2024 von Hotel Management, Hotelmanagement
Dear Adam, Thank you for reviewing our hotel. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We have also noted your feedback regarding our staff. Please know that we don't encourage any illegal activities in and around our premises. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
Property is ok. Staff in the evening was nice when I checked in but room had a weird odor, definitely outdated. They only provide you with bar soap and shampoo (no conditioner?). It is quiet and fairly peaceful but the hotel was not in the best condition. When I checked out in the morning the woman at the front desk was a little rude. It was okay overall, if you want a cheap place to stay with the bare minimum, this would be it.
Kommentar von Hotelmanagement
09.04.2024 von Hotel Management , Hotelmanagement
Dear Lauren, We appreciate your valuable feedback regarding your time with us. We are glad you enjoyed your stay overall. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. Your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Estuve 3 noches. Nunca hicieron la habitación. Ofrece desayuno ningun dia hubo nada. Ni agua para cafe o te . A las 7:30 que baje no habia absolutamente nada todo vacío y no ponen nada
Kommentar von Hotelmanagement
09.04.2024 von Hotel Management, Hotelmanagement
Dear Ma del Consuelo, Thank you for staying with us and sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We look forward to welcoming you back and providing you with the hospitality that you deserve.Sincerely,Hotel Management
von einem verifizierten Reisenden aus Rocky View
Veröffentlicht am 04.04.2024
von einem verifizierten Reisenden aus Redmond
Veröffentlicht am 03.04.2024
von einem verifizierten Reisenden
Veröffentlicht am 31.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 29.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 25.03.2024
Average hotel…nothing fancy (but not a motel). The bad is that the inside needs an upgrade or thorough cleaning and touch ups. Nothing glaringly off but even fresh paint would go a long way. While our room wasn’t dirty it didn’t feel or smell clean. I liked there were no carpets in the room but the hallway carpeting could use a cleaning to get rid of the smell. A kitchenette but no coffee maker although they did offer coffee downstairs. The good is that it has so much potential. All the staff I interacted with were great…friendly and very helpful. The closeness to Disneyland was why I stayed there. Beds were comfortable and I couldn’t hear anything outside. It worked for what I needed and I would consider it again given the price and location especially if I knew it was cleaned up.
Kommentar von Hotelmanagement
25.03.2024 von Hotel Management , Hotelmanagement
Dear Monica, Thank you for sharing your detailed feedback. We appreciate your acknowledgment of our friendly staff and convenient location. We apologize for any cleanliness issues you encountered and assure you that we're actively working on upgrades and maintenance to enhance our facilities. Your comments about the carpets and room amenities are duly noted and will be addressed promptly. We value your patronage and hope to welcome you back for an improved experience that lives up to our full potential.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 23.03.2024
This property looks nothing like the photos. Rooms are dirty, pillows had stains, the bathroom was falling apart, disgusting property.
Kommentar von Hotelmanagement
23.03.2024 von Hotel Management , Hotelmanagement
Dear Mark, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Maintaining cleanliness and upkeep is a top priority for us, and we're sorry to hear that we fell short of your expectations. Your feedback is invaluable, and we will address the issues you mentioned to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management
