Very small hotel and very strange rooms layout. No elevators so walking up and down 3 sets of stairs gets tiring. Location far from city center and no access to beach, is it a resort or a hideaway? No live activities, no bar, no restaurants nearby or lounges, pure dead even I was there at the summer peak. I was given a room of lower category of what I booked on Expedia but as I insisted on them they gave me the room I wanted. Staff are fresh young and inexperienced. I was asked if I could be offered a coffee thinking they were being nice and offering courtesy service but they charged me for the coffee on check out. I had an issue of mistaken date of arrival and Expedia tried to call me and I talked to them by phone but they would never listen or support Expedia to correct this mistake. They just levied penalty charges although the hotels was empty.
Kommentar von Hotelmanagement
02.08.2019 von manager, Hotelmanagement
Dear guest, we are very sorry that your stay did not please you.
In our hotel there are additional services, such as a visit to the swimming pool, free bicycle hire, a call for massage therapists, we can organize you a tour or a yacht trip. Some of these services are also competitive. Also, in your room was the information that you can visit interesting in our city, what events are planned.
We are in direct proximity to the sea (right near the descent to the sea), unfortunately, in Odessa there are few descents to the sea without stairs.
We sent you a meeting and did not remove the penalty for the arrival on the wrong date, which brought us difficulties. We are sorry that you have such impressions, we always go to our guests to meet and help solve problem situations.