Basierend auf 472 geprüften Bewertungen

Sie haben in diesem Hotel übernachtet. Wir haben es überprüft.
4,3 von 5
Von 94% der Gäste empfohlen
4,4 Sauberkeit der Zimmer
4,4 Service
4,3 Komfort der Zimmer
4,2 Allgemeiner Zustand
Sie haben in diesem Hotel übernachtet.
Wir haben es überprüft.
5 von 5
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von einem verifizierten Reisenden aus curacao

Excellent hotel at Central Park

Veröffentlicht am 20.07.2015
One week vacation in NYC. Ideal location at Central Park with shopping and attractions within wlking distance. Very accessible metro system nearby and most important musea. For joggers delightful Central Park routes available just by crossing Parklane!
Kommentar von Hotelmanagement
22.07.2015 von Maria, Hotelmanagement
Dear Germania, We appreciate you taking the time to review your recent stay at JW Marriott Essex House, and are happy to hear that you loved every moment. We take great pride in the luxurious accommodations offered in our historic hotel, and it's always nice to hear rave reviews from someone staying for a week. Our location near Central Park is a wonderful thing to share with our guests, and we're glad you were able to enjoy it during our recent beautiful weather. Thank you for joining us; we hope you'll be back again soon to spend some more time with us.
4 von 5
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von einem verifizierten Reisenden aus Los Angeles, CA

Very nice hotel, great location

Veröffentlicht am 07.07.2015
Gut: Spacious rooms and bathrooms, comfortable beds. Beautiful lobby.
Nicht so gut: Our first room was noisy, but they were quick to fix the situation.
Lage: Right on Central Park and close to Broadway.
The staff is very welcoming and our first room was spacious and clean with a very comfortable bed. Unfortunately, there was a loud mechanical knocking sound coming through the wall for several hours during the night. When I called in the morning to request a new room, Christina at the front desk was extremely accommodating and gave us an upgrade to a larger room with a park view. Moving rooms is always an inconvenience, but they could not have been nicer about making things right. We would stay here again.
Kommentar von Hotelmanagement
08.07.2015 von Maria, Hotelmanagement
Dear Pam, We are very happy to hear your overall visit was enjoyable and that you had found our staff to be professional and quick to assist. Guest satisfaction is very important to us and we try very hard to make sure every guest has a rewarding experience. We have forwarded your comments on to Christina, who will be pleased to hear she made your visit worthwhile. Thank you for taking the time to provide feedback on your stay, and we hope you will return to stay with us the next time you are in the area.
3 von 5
von einem verifizierten Reisenden

not up to expectations...!

Veröffentlicht am 06.07.2015
Gut: location
Nicht so gut: pretty much everything
the Essex House used to be fantastic...now IT IS NOT...Marriott managed to screw up this once wonderful place...will never ever go there...!
Kommentar von Hotelmanagement
13.07.2015 von Maria, Hotelmanagement
Dear Guest, As a loyal Marriott guest, you were right to expect nothing less than exceptional service and accommodations during your stay. We apologize if this was not the case. Exceeding the standard in hospitality is what we strive to do, and if you have any specific feedback on how we can improve, please do not hesitate to contact us directly. We are always looking for ways to perfect the guest experience, and we would be happy to hear from you
5 von 5
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von einem verifizierten Reisenden aus P

we didn't want to leave!!!

Veröffentlicht am 01.07.2015
Incredible staff. Gorgeous room and hotel. The bed! The bed was like sleeping on a cloud. Why did you spoil us so much?!? Highly recommend this hotel.
Kommentar von Hotelmanagement
07.07.2015 von Maria, Hotelmanagement
Dear Jill, We appreciate you taking the time to review your recent stay at the JW Marriott Essex House. It was our pleasure to welcome you and assist in creating a special, memorable experience. We look forward to serving you for years to come!
4 von 5
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von einem verifizierten Reisenden aus h

Concierge desk staff were amazing.

Veröffentlicht am 21.06.2015
Nice hotel- great location- restaurant is over priced & not very good
Kommentar von Hotelmanagement
30.06.2015 von Maria, Hotelmanagement
Dear traveled with kids, Thank you for sharing your thoughts. We are glad that our location was to your liking and our concierge team could help direct you to some of the sights that surround our hotel. If your meal at Southgate was anything less than exceptional, we are disappointed to hear it. Our Chef is always working on innovating our menus based on diner feedback and seasonality. If we have another opportunity to serve you, we hope you will find your next experience much improved.
2 von 5
von einem verifizierten Reisenden

seriously flawed luxury

Veröffentlicht am 05.06.2015
Gut: comfy beds, amenities, location
Nicht so gut: sensitivity to handicapped people, keeping their commitments, free water in rooms, reasonably priced breakfast, coffee pot in rooms
while the room was very comfortable and luxurious and the location perfect, they charged for every little thing (i.e. water, no coffee pot in the room, $17 for a pot of coffee), and the restaurant was ridiculously expensive. More importantly, we had reserved a handicapped suite for my mother who was flying from Arizona to visit the haunts of her youth and for our family to gather (so we had a number of rooms), and when we got there they had given her handicapped room away, with only a perfunctory apology. This made for a very uncomfortable stay for her. I expect hotels to honor their commitments to hold onto a reserved room, just as we must honor our commitments to pay for rooms we reserve. They showed great insensitivity towards a 90 year old woman in a wheelchair and this is not acceptable
Kommentar von Hotelmanagement
08.06.2015 von Maria, Hotelmanagement
Dear Guest, We appreciate you bringing your experience to our attention. We are profoundly disappointed for the inconvenience that we caused your family. As noted in responses to reviews shared by your family members on TripAdvisor, we are not only in the process of improving our accessibility room reservation procedures, but we have also been in contact with your family to share our progress and sincere apologies. We want all of our guests to be able to enjoy their time at our hotel. If you have any further suggestions or feedback on how we can improve for the future, please do not hesitate to contact us directly. Your feedback is invaluable as we continue to hone the guest experience, and we welcome your input.
5 von 5
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von einem verifizierten Reisenden

great location

Veröffentlicht am 03.06.2015
Gut: great location - excellent room
Nicht so gut: coffee machine in room - bidet in toilet - double or twin beds in junior suite considering we were 4 adults - instead of sofa bed
Lage: opposite central park - close to subway - great shops and places to eat
Whole experience was amazing from start to finish - shopping - excursions- atmosphere
Kommentar von Hotelmanagement
05.06.2015 von Maria, Hotelmanagement
Dear Guest, We appreciate you taking the time to review your recent stay at the JW Marriott Essex House. It was our pleasure to welcome you and assist in creating a special, memorable experience. We look forward to serving you for years to come!
5 von 5
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für Paare
von einem verifizierten Reisenden aus London

Customer Service

Veröffentlicht am 28.05.2015
Gut: Conciege
Nicht so gut: decor could do with an update
Lage: The best loacation in new york
We arrived at Essex House and were greeted by the usual american enthusiasm. We reached the room and it had not been done, empty bottles and sheets all over the place. I went downstairs to mention it to the conciege who without question upgraded us to a fantastic room overlooking the park and about 3 times the size. My point is that things happen we all know that but it is how one reacts to these things that determines ones experience and overall feeling. Our stay could not have been better. If you need a resturant just ask conciege there recomendations are fantastic. Great staff, great staff and great staff, especially on the conciege desk
Kommentar von Hotelmanagement
29.05.2015 von Maria, Hotelmanagement
Dear JP, Thank you for sharing your experience with us. To hear that your room was not adequately prepared for your arrival is surprising, and we apologize for this uncharacteristic lapse in our service. That being said, we are so pleased our concierge could step in and assist in assigning you to a better room. Thank you very much for your flexibility in this matter. We are thrilled to know that your stay only improved from there, and you enjoyed our local recommendations and service. Again, we appreciate your accommodating attitude, and we would love another chance to deliver the full-service experience you deserve in the future.
3 von 5
von einem verifizierten Reisenden aus Los Angeles

OK, but not great.

Veröffentlicht am 23.05.2015
Gut: Location
Nicht so gut: Mainly Rooms & restaurant.
Lage: Excellent location for our reasons to visit New York. Ideal for morning walks in Central Park, walking distance to Broadway theaters, and most musiums
Room service was good and prompt. Good security, average restaurant, very helpful employees.
Kommentar von Hotelmanagement
26.05.2015 von Maria, Hotelmanagement
Dear Ben, Thank you for taking the time to review your recent stay. Though you enjoyed our prompt room service, helpful staff and the sense of security our hotel provides, we are disappointed that the restaurant did not similarly meet your expectations. We want every aspect of your stay to be thoroughly satisfying, so we will be sure to keep your feedback in mind to share with the food and beverage team. We hope you will continue to consider our hotel for future trips to New York City, as we would love to serve you again.
4 von 5
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von einem verifizierten Reisenden

Veröffentlicht am 21.05.2015
I stayed in two different rooms and although the room was nicely cleaned daily--the deeper cleanliness was lacking. When I moved a chair and foot-stool, there were huge dust bunnies and pens and debris underneath...I think the rooms need more frequent Spring cleaning.
Kommentar von Hotelmanagement
23.05.2015 von Maria, Hotelmanagement
Dear Guest, Thank you for taking the time to share your thoughts. To hear that your room was not properly cleaned is unusual. We have taken note of your thoughts and will follow up with our housekeeping team as soon as possible. We appreciate your feedback, as it well help us ensure this type of incident is not repeated. Thank you again, and we hope you will consider another stay with us in the future.