Basierend auf 719 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,2 Service
3,9 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Disappointing
Veröffentlicht am 21.12.2021 auf HotelsI was very shocked by the breakfast service of the W hotel at New Orleans. The service was poor and as well the offering for breakfast. It was actually very disappointing and I will not visit any W hotels anymore.
Kommentar von Hotelmanagement
22.12.2021 von Deja Stepter - Property Admin, Hotelmanagement
We appreciate your feedback regarding your recent stay. Please accept our sincerest apologies for falling short of meeting your expectations. Thank you for your business we hope to welcome you back on your next trip to New Orleans!
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
Great location, clean, nicely decorated, beautiful courtyard and pool area, very friendlt staff
Kommentar von Hotelmanagement
13.04.2024 von Director of Operations, Hotelmanagement
Hello Louis, Thank you for your excellent feedback. It is gratifying to know you loved our fantastic location and inviting WET Deck, as well as our well-maintained common areas. We are also pleased to read your generous comments about our energetic Talent. All of us at W New Orleans - French Quarter look forward to seeing you again for another revitalizing experience. Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 26.03.2024
We had a nice room facing the courtyard for a six-night stay. Small heated pool in the courtyard was nice, we used it three time. Room, beds and bath were nice (rain shower was okay, but needed to be like 6" more out from the wall as it didn't have enough pressure to get more than ~2' from the front wall of shower. A couple of the front desk staff were good and helpful; a couple, not so much. But location is great and prices okay. We'd stay here again.
Kommentar von Hotelmanagement
28.03.2024 von Director of Operations, Hotelmanagement
Hello Todd, Thank you for choosing us and providing valuable feedback about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. It is disappointing to know you felt we lacked in certain areas and also missed the mark with some of our services while you were here. Thank you again for sharing your valuable feedback as it helps us work harder to enhance and amplify our guest experience moving forward. We appreciate you mentioning, though, how much you enjoyed our comfortable rooms and relaxing pool. We look forward to welcoming you back to the flawless stay you deserve the next time you are in the area.Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 24.03.2024
Nice & easy.
Staff very kind.
Kommentar von Hotelmanagement
25.03.2024 von Director of Operations, Hotelmanagement
Hello Jean, We love knowing we could make you feel so welcome, and our exceptional Talent and inspiring location helped to make your visit even more memorable. We enjoy connecting with our guests and providing authentic, inviting service! We hope to host you again soon at W New Orleans - French Quarter. Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 20.03.2024
Incredible property. I will return.
Kommentar von Hotelmanagement
20.03.2024 von Director of Operations, Hotelmanagement
Hello Xavier, We are thrilled with your generous review, and we thank you for sharing your experience at W New Orleans - French Quarter! We love offering our guests luxury style, full of energy and access to the best of the city. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 18.03.2024
Kommentar von Hotelmanagement
08.04.2024 von Director of Operations, Hotelmanagement
Hello Carol, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for your honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 12.03.2024
They need better lighting and update the bathtub other then that excellent services and staff
Kommentar von Hotelmanagement
12.03.2024 von Doug, Hotelmanagement
Thank you for providing your feedback. Rest assured that our management team will be made aware of your comments regarding lighting and bathtub issues. We are pleased that you enjoyed your stay with regards to our staff and services. We hope we get the chance to host you again the next time you are in the crescent city. Thank you for choosing to stay with us and we wish you safe travels this year.
von einem verifizierten Reisenden aus MEXICO
Veröffentlicht am 07.03.2024
Very few personal.
Kommentar von Hotelmanagement
10.03.2024 von Director of Operations, Hotelmanagement
Hello Ernesto, We hope you had an overall pleasant time with us at W New Orleans - French Quarter. However, we are sorry for any concerns you experienced with our service. We are grateful for your feedback and would welcome another chance to host you again for a more gratifying experience.Best Regards,Jessica Merchant,Director of Operations
von einem verifizierten Reisenden
Veröffentlicht am 02.03.2024
Liked my stay, good location, property is a little aged but rooms were modern.
Kommentar von Hotelmanagement
04.03.2024 von Doug, Hotelmanagement
Hello Patrick, Thank you for taking the time to inform us of your stay. We will be sure to pass along your thoughts to our management. We would hope we get the chance to host you again the next time you are in New Orleans.
von einem verifizierten Reisenden
Veröffentlicht am 16.02.2024
Kommentar von Hotelmanagement
21.02.2024 von Doug, Hotelmanagement
Hello Tamia, Thank you so much for your kind words. Providing the best hospitality service is what we strive to do. I am glad you enjoyed our location as well as our rooms. We would hope we get the chance to host you again the next time you are in the crescent city. Thank you for choosing to stay with us and we wish you safe travels this year.
