Basierend auf 484 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,5 Service
4,5 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Trier
Schönes Hampton Inn in Lake Charles
Veröffentlicht am 03.05.2018
Gut: Frühstück, großes Zimmer
Lage: Golden Nugget Casino, Lake Charles
Wir waren eine Nacht in diesem Hotel. Das Zimmer war groß und sauber. Das Frühstück war auch gut. Man braucht aber einen Mietwagen um Essen oder einkaufen zu gehen, da dort zwar mehrere Hotels sind aber keine Restaurants etc.
Kommentar von Hotelmanagement
04.05.2018 von Guest Services Manager, Hotelmanagement
Good evening ,
I'd like to thank you for taking the time to write us a review. We hope to see you again in the future and will be more than happy to assist you with local transportation to get you to your specific destinations. We currently do offer our complimentary shuttle services every Thursday, Friday and Saturday evening.
Thank you again for the review and safe travels to you.
von einem verifizierten Reisenden aus Hamburg
Veröffentlicht am 21.04.2024
Decent room, needs a little TLC. Staff was great.
Kommentar von Hotelmanagement
21.04.2024 von Alana, Hotelmanagement
Thank you for staying with us. We do appreciate your feedback and I will be sharing it with our amazing team. Hope to see you again!
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
I was double charged for my room. I booked the room on Expedia & upon arrival the clerk said she needed my I.d. & debit card to charge the room. I told the clerk that I booked & paid through Expedia & she disrespectful just rolled her eyes & then tells my fiance “I need an I.D. & debit card”. Then the morning I check my bank statement & I see where I was charged by Expedia & I was charged by the hotel….. & the curtains in our room don’t close & there was a big bright streetlight literally right outside of our window so it shined into our room all night.
Kommentar von Hotelmanagement
08.04.2024 von LCHLCGM, Hotelmanagement
I am sorry about the issues you experienced with your stay. We will be getting with our associate to ensure that this is handled properly in the future.I am happy to see that you were refunded the additional charge prior to you departure, please let us know if we need to assist further with this. I am very sorry that this happened. I will also be getting with my maintenance team as well on the curtains. Our goal is to ensure that our guests are completely happy with their stay. If you ever have any issues, please let the hotel team know so that we can address them immediately. Let us know if you need anything further and I am sorry about the issues you experienced. We will address them.
von einem verifizierten Reisenden
Veröffentlicht am 13.03.2024
Location.
Kommentar von Hotelmanagement
14.03.2024 von Alana, Hotelmanagement
Thank you again for staying with us! I am pleased to see you enjoyed your stay with us. We hope that you will visit us again soon.
von einem verifizierten Reisenden aus Baytown
Veröffentlicht am 10.03.2024
They gave us room that had people in it and then they gave us a smaller room than we booked.
Kommentar von Hotelmanagement
10.03.2024 von Lchmgr , Hotelmanagement
We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.
von einem verifizierten Reisenden aus Freeport
Veröffentlicht am 26.02.2024
Clean rooms, breakfast was great. Staff was very friendly and helpful!
Kommentar von Hotelmanagement
26.02.2024 von Alana, Hotelmanagement
Thank you again for choosing our Lake Charles Hampton Inn. We do appreciate your business and feedback. I will be sharing these comments with our amazing team. We hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 05.02.2024
Very friendly staff, brand new facility, muddy exterior, loud room noise and AC was super loud. Bed comfy, shower large, very quick stay friendly.
Kommentar von Hotelmanagement
05.02.2024 von Alana, Hotelmanagement
Thank you again for choosing our Lake Charles Hampton Inn. We hope to see you back in the future!
von einem verifizierten Reisenden
Veröffentlicht am 22.01.2024
Kommentar von Hotelmanagement
23.01.2024 von Alana, Hotelmanagement
Thank you for staying at our Lake Charles Hampton Inn. I'm glad you enjoyed your stay with us and we hope you will come back to see us soon!
von einem verifizierten Reisenden
Friendly and professional front desk
Veröffentlicht am 22.01.2024 auf HotelsFront desk experience was exceptional! The gentleman at the front greeted me wholeheartedly and made me feel right at home from the moment I walked in. I believe his name was Rodney or something along those lines. He was extremely helpful and got me checked it quickly, efficiently and professionally. Room was clean and fit our needs perfectly with added space needed for a walker. But I would stay again just for the experience at the front desk!
Kommentar von Hotelmanagement
22.01.2024 von Alana, Hotelmanagement
Thank you again for staying at our Lake Charles property. I am happy to see that Rodney made your stay!! I will be making him aware of your comments. Hope to see you again soon.
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024
Kommentar von Hotelmanagement
15.01.2024 von Alana, Hotelmanagement
Thank you again for choosing to stay at our Lake Charles Hampton Inn. We hope that you will return and stay with us again!
