Basierend auf 428 geprüften Bewertungen
3,1 Sauberkeit der Zimmer
3,4 Service
3,1 Komfort der Zimmer
3,1 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 03.03.2024
Kommentar von Hotelmanagement
17.04.2024 von Kevin, Hotelmanagement
Hi Kathy, I do apologize for not meeting your expectations. Would you please provide additional information about your stay so that I can use that information as a training opportunity with the staff. I hope that you will give us another opportunity to meet your needs in the near future.
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024
Reserve estava cerrado llame y no contestaron y me cobaron sin yo hospedarme
Kommentar von Hotelmanagement
20.02.2024 von GM, Hotelmanagement
Thank you for your feedback. I will be bringing this to the staffs attention.General Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Hotels
Kommentar von Hotelmanagement
20.02.2024 von GM, Hotelmanagement
Thank you for posting a review of your experience. We hope that you will give us another opportunity to exceed your expectations.General Manager
von einem verifizierten Reisenden
Veröffentlicht am 09.01.2024
We were arriving after hour and there was no one answer for us to check in. We were waiting at front desk and try to call them for like 30 minutes. It was 1am and we so tired from driving for hours.
Kommentar von Hotelmanagement
20.02.2024 von GM, Hotelmanagement
I sincerely apologize for your experience. I know that your family was tired from the travel. I will be speaking with our after hours team and stressing the importance of monitoring our phones.General Manager
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024
Manager on duty 1/12/23 was a great help!!
Kommentar von Hotelmanagement
05.01.2024 von Rachel Gleason , Hotelmanagement
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Westchase. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Rachel GleasonWoodSpring Suites Houston Westchase
von einem verifizierten Reisenden
Veröffentlicht am 25.12.2023
Kommentar von Hotelmanagement
05.01.2024 von Rachel Gleason , Hotelmanagement
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Westchase. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Rachel GleasonWoodSpring Suites Houston Westchase
von einem verifizierten Reisenden
Veröffentlicht am 24.12.2023
Kommentar von Hotelmanagement
08.01.2024 von Rachel Gleason , Hotelmanagement
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Westchase. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Rachel GleasonWoodSpring Suites Houston Westchase
von einem verifizierten Reisenden
Veröffentlicht am 20.12.2023
Kommentar von Hotelmanagement
20.02.2024 von GM, Hotelmanagement
Thank you for your kind review. We look forward to your next stay.General Manager
von einem verifizierten Reisenden
Veröffentlicht am 18.12.2023
Kommentar von Hotelmanagement
04.01.2024 von Rachel Gleason , Hotelmanagement
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Westchase. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Rachel GleasonWoodSpring Suites Houston Westchase
von einem verifizierten Reisenden aus Redmond
Veröffentlicht am 15.12.2023
very smoky in NONSMOKING rooms, hallways, ALL OVER the hotel
Kommentar von Hotelmanagement
04.01.2024 von Rachel Gleason , Hotelmanagement
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Westchase. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Rachel GleasonWoodSpring Suites Houston Westchase
