Basierend auf 981 geprüften Bewertungen
3,1 Sauberkeit der Zimmer
3,4 Service
3,2 Komfort der Zimmer
2,6 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 07.02.2024
Entspricht nicht mehr der Beschreibung auf der Webseite. Das Zimmer wurde in 5 Tagen nur zweimal gereinigt und der Müll entsorgt. Das Personal am Empfang war betont unfreundlich. Das kontinentale Frühstück war sehr mangelhaft. Es gab ausschließlich Muffin und Waffeln. Nur sporadisch Milch, kein Obst.
Auf der linken und rechten Seite des Hotels wird gebaut. Das Hotel macht insgesamt den Eindruck, bald dem Abriss zum Opfer zu fallen.
Kommentar von Hotelmanagement
08.02.2024 von Hotel Manager, Hotelmanagement
Dear Tassiloon, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
My room was clean and the bed was actually comfortable
Kommentar von Hotelmanagement
15.04.2024 von Hotel Manager, Hotelmanagement
Dear Christy,Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 06.04.2024
Bedroom door missing in our room no privacy from the kids. Holes in the ceiling with visible water damage. Cockroaches crawling in various areas around the facility. Bathroom left in poor condition from previous renters not cleaned well
Kommentar von Hotelmanagement
06.04.2024 von Hotel Manager, Hotelmanagement
Dear Kristina,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
They make a huge deal of advertising drinks, coffee, tea, water, juice is available to the guests 24/7 That is not true. You can make a cup of coffee but nothing else is available after 9:40-9:45 every day
Kommentar von Hotelmanagement
08.04.2024 von Hotel Manager, Hotelmanagement
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the availability of beverages outside of coffee after 9:40-9:45 every day. We appreciate your insight and will address this internally to ensure accurate information is provided to our guests. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
YOU CAN TELL PROPERTY OWNER IS TRYING TO UPGRADE WITH TILE OUTSIDE, paint etc.. it's one of the older motels. Room was clean no roaches as other posts have stated. Short over night stay, would stay again.
Kommentar von Hotelmanagement
06.04.2024 von Hotel Manager, Hotelmanagement
Dear Melody,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 19.03.2024
Kommentar von Hotelmanagement
21.03.2024 von Hotel Manager, Hotelmanagement
Dear Jessica,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 17.03.2024
The carpet in the room smells horrible. Bedding had not been changed. Makeup was on pillows. Door lock was broken.
Kommentar von Hotelmanagement
17.03.2024 von Hotel Manager, Hotelmanagement
Dear GaryThank you for your feedback. We are deeply disheartened to learn of the subpar conditions you encountered during your stay. Please accept our sincerest apologies for the unsatisfactory state of your room. This is certainly not reflective of the high standards we aim to maintain. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to prevent any recurrence. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your faith in our hotel during any future visits.SincerelyHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.03.2024
When I reported an unclean and unsafe room to management, I was denied the ability to change my room or receive a refund for the room so I could book with another hotel. This room was listed as fully refundable on the Expedia site. Once I left my room for a few hours…Important items and documented were stolen out of my room was stolen by hotel staff. I was threatened by the management at the front desk as he approached me in the parking lot. I was scared and I made a police report however the hotel staff tried to have me arrested for trespassing while requesting my missing items from the hotel room. I later had to go to the hospital due to the incident that transpired. I was bitten by bugs at this establishment due to the uncleanliness.
This place is an unclean, unsafe and unprofessional hotel…I am still having nightmares behind what happened.
Kommentar von Hotelmanagement
17.03.2024 von Hotel Manager, Hotelmanagement
Dear Shawntay,Thank you for your feedback. We are deeply troubled by the experience you described and extend our sincerest apologies for the distressing situation. This is not reflective of the high standards we strive to uphold. We take these allegations very seriously and are launching a thorough investigation into the reported incidents. The safety and well-being of our guests are our top priorities, and we are committed to rectifying this matter. Please know that we are taking immediate steps to address the issues raised. We would appreciate the opportunity to discuss this further with you directly. Your feedback is invaluable, and we hope to regain your trust in the future.SincerelyHotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 10.03.2024
Toilet wouldnt flush
Kommentar von Hotelmanagement
11.03.2024 von Hotel Manager, Hotelmanagement
Dear Guest,Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the toilet not flushing. This is certainly not the level of service we aim to provide. Our maintenance team will address the problem promptly to ensure it doesn't happen again. We appreciate your understanding, and if your travels bring you back to the area, we hope to have the opportunity to provide you with a more comfortable stay.Sincerely, Hotel Manager
von einem verifizierten Reisenden
Veröffentlicht am 10.03.2024
Price gouged for bike week, which is nothing unusual. I've stayed here several times before, but never in this condition. Gaps around entry doors, hard to secure them. Toilet wouldn't flush, mildew and rips in curtains. Very strong chemical smell that lasted throughout the night from previous cleaning. Will not use this location again.
Kommentar von Hotelmanagement
11.03.2024 von Hotel Manager, Hotelmanagement
Dear Guest,Thank you for taking the time to share your experience with us. We apologize for the issues you encountered during your recent stay. We appreciate your loyalty as a returning guest, and we're sorry that we fell short of your expectations this time. Your feedback is valuable, and we will address the maintenance and cleanliness concerns you've mentioned to ensure a better experience for our guests in the future. If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Manager
