Basierend auf 952 geprüften Bewertungen
4,3 Sauberkeit der Zimmer
4,2 Service
4,0 Komfort der Zimmer
3,9 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Munich
Veröffentlicht am 30.11.2019
The staff were helpful and friendly and took care of our request for a different room. The location is convenient and the water in front - despite the water traffic - is clean, beautiful and full of fish. The facilities are great, but unfortunately the noise of the cooling and other systems from the restaurant really disturbed the beautiful view sitting on the balcony. The cruise ship traffic (up to 6 at one time) is interesting to watch but often blocks the view of the water and the sunset. I'd try another El Cid in the future, but only would recommend this particular spot with hesitation.
Kommentar von Hotelmanagement
06.12.2019 von Dear Mrs. Stroeble,, Hotelmanagement
Thank you very much for your time in sharing your vacation experience.
We are happy to hear in your review all your positive remarks for our facilities and service. Nevertheless, it is a shame to conclude that unfortunately your expectations were not met on this stay.
Although is sadness us this, we will make sure to take your feedback into account in order to be able to continue meeting our guest expectation and providing the best vacation experiences.
We look forward to having the pleasure of being your host again and disappear the negative experiences of this previous visit in the future.
Cordially,
Andrés Maillard
General Manager.
Empfohlen
für Paarevon Peter B.
next to the big ships
Veröffentlicht am 10.04.2015 auf EbookersA good choiced for a couple of nights
with a small but interesting beach
and facilities close to the cruise port
and good shops has everything
von einem verifizierten Reisenden
Veröffentlicht am 31.03.2024
I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating.
Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel
Kommentar von Hotelmanagement
06.04.2024 von Dear Kathleen,, Hotelmanagement
Thank you very much for sharing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
von einem verifizierten Reisenden
Veröffentlicht am 19.03.2024
Really good location, near shops and ships. Fun to watch ships. One not so good thing is shops schedule is ships schedule.
Kommentar von Hotelmanagement
20.03.2024 von Dear Carlyn,, Hotelmanagement
I want to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience and we look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
von einem verifizierten Reisenden aus Katy
Veröffentlicht am 05.03.2024
how easy is to move around and get to the main hotel ammenities. Snorkeling, this are is impressive.
Kommentar von Hotelmanagement
06.03.2024 von Dear Martín,, Hotelmanagement
How kind of you for taking the time in qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.
von einem verifizierten Reisenden aus Montegut
Veröffentlicht am 03.03.2024
Hermoso lugar , y deliciosa comida
Kommentar von Hotelmanagement
06.03.2024 von Dear Yumara, , Hotelmanagement
Primero que nada, nos gustaría darles las gracias por su valoración para nuestras instalaciones.Estamos muy contentos de conocer que ha disfrutado de una placentera experiencia en nuestro complejo.Esperamos que su regreso a esta su casa sea muy pronto.Cordialmente, El Cid Resorts
von einem verifizierten Reisenden
Veröffentlicht am 27.02.2024
Necesita renovarse
Kommentar von Hotelmanagement
27.02.2024 von Estimada Sra. Arratia,, Hotelmanagement
Primero que nada, muchísimas gracias por compartir con nosotros y a través de la plataforma de Expedia, su reciente reseña para nuestras instalaciones.Deseamos tomar esta oportunidad para extender nuestras disculpas por las experiencias negativas ocurridas durante su estancia, para nosotros será un placer el dar el seguimiento correspondiente a estas mismas, es por ello, que nos gustaría conocer más detalle sobre estos acontecimientos con el fin de hacer las correcciones necesaria en nuestro servicio, por favor no dude en contactarnos si desea compartir más detalles con nosotros.Será un gran placer tener la oportunidad de recibir noticias suyas y recibirle una vez más en nuestras instalaciones en el futuro.Sinceramente, El Cid Resorts.
von einem verifizierten Reisenden
Veröffentlicht am 25.02.2024
Was fijn met uitzicht op zee
Kommentar von Hotelmanagement
27.02.2024 von Beste gast,, Hotelmanagement
Wat een groot genoegen om uw positieve kwalificatie voor ons resort te mogen ontvangen.We zijn erg blij om te kunnen vaststellen dat u een prettige vakantie-ervaring heeft gehad in ons resort en we hopen u in de toekomst opnieuw van dienst te mogen zijn.Met vriendelijke groet,El Cid-resorts.
von einem verifizierten Reisenden
Veröffentlicht am 24.02.2024
The bed was extremely uncomfortable and we woke up with bug bites. The bathroom cleanliness was average. We did enjoy the restaurant and beach area. The staff was friendly and helpful. Overall however, i think the price was excessive for what you get. I probably would not recommend this hotel or return for another visit.
Kommentar von Hotelmanagement
27.02.2024 von Dear Michol,, Hotelmanagement
Thank you very much for sharing your rating for our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not meted your expectations and caused you discomfort. You can be sure that our purpose has always been making our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024
Kommentar von Hotelmanagement
15.01.2024 von Dear Michael,, Hotelmanagement
How kind of you for granting us the opportunity to be part of your recent vacation in the Caribbean.As far as we can interpret in your rating you had a good time during your stay at our resort.We look forward to having the opportunity to continue being your vacation spot in the future.Cordially,El Cid Resorts.
