Very bad service and
Veröffentlicht am 23.12.2014
I had 2 main problems in this hotel:
First problem was the parking, with my booking I checked that the parking is for free, when I arrived there I figured out that the hotel doesn't have a designated parking though they reserved the lane in front of the hotel and they let some thugs to control it, the thugs controlling the parking asked for 20 EGP per day (2 Euros per day) which is too much compared to the living standard in Egypt, and when I refused to pay because my booking includes a free parking the thugs threatened me to scratch or to hit or to steal my car, I talked to the hotel manager and he informed me that they don't own the parking rather they rented it to the thugs, I told him it is not my problem I have a booking including parking, then he told me you may pay to the thugs if you want, and later the thugs annoyed me everyday until I decided to park somewhere else.
Second problem was that they have a rule not allowing visitors in the rooms, which is not mentioned in the booking conditions, I was there with my mum in one room and my fiancee and her mum in another room, we sat together in one room to chat and eat and watch TV, 2 days latter the hotel manager told me that I am and my mum not allowed to stay in their room, rather we can meet in hotel lobby or the restaurant and he told me that he had seen us going to my fiancee's room on the camera, like they were watching us, and the security manager in the hotel was impolite.
I don't recommend it to anybody.
Kommentar von Hotelmanagement
04.07.2015 von Ibrahim Habib, Hotelmanagement
Hello,
we are awfully sorry for any misunderstanding but, you must know that you will find when you book the hotel you will find about the hotel that there is a Self parking (surcharge) not for free of charge and we don't put the responsibility in the hands of a few thugs.
for the 2nd problem kindly be informed that the forbidden visitors sign in the room is a notice inside the room for your safety but i promise you to negotiate this issue with the management to obsolete it if it's possible.