Veröffentlicht am 22.03.2024
An interesting hotel which didn’t quite live up to expectations which was a great shame
A library which doesn’t have many books in it
A offer of tea / coffee on arrival whilst waiting to check in wasn’t complimentary
Our room was situated on the top floor with no view dark old furniture and a really uncomfortable bed, poor bedding no fridge no milk TV didn’t work properly
We did complain and moved to a better room
Breakfast was terrible the buffet was an ok standard but the cooked breakfast was diabolical with hard cold scrambled eggs rock hard black pudding and re- heated sausages
The toast was clearly not fresh bread a typical sliced white and brown
The spa was ok but slightly tatty with showers that dribbled and complementary products that you couldn’t use as the pumps didn’t work
Scaffolding across the front of the hotel was mentioned on booking
I wouldn’t recommend this hotel which is a shame as it could be stunning
Kommentar von Hotelmanagement
25.03.2024 von Lorraine, Hotelmanagement
Thank you for your review although we were surprised to read as we believed we had resolved all of your issues for you during your stay. We are sorry that our lovely 5 star property did not meet your expectations.