Basierend auf 105 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,3 Service
4,1 Komfort der Zimmer
3,8 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 04.03.2024
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024
The staff were great and amazing. Good buffet breakfast.
There was no facilities that were mentioned. No child center, no working gym, the pool fence and tiles were all smashed so you wound cut all your feet or fall off a literal cliff side. Very run down hotel with great staff.
Kommentar von Hotelmanagement
19.01.2024 von Dhony Himawan (General Manager), Hotelmanagement
Dear Mr. / Ms. Cheyenne,Thank you for taking the time to share your feedback regarding your recent stay at HARRIS Hotel & Residences Riverview Kuta (Associated HARRIS). We appreciate your positive remarks about our staff and the buffet breakfast; it's wonderful to hear that you had a positive interaction with our team.We apologize for any inconvenience you experienced regarding the mentioned facilities. We take your concerns seriously and will address them promptly to ensure a more enjoyable experience for our guests in the future.Your valuable feedback is crucial in helping us identify areas for improvement, and we sincerely appreciate your input. We hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.Thank you once again for choosing HARRIS Hotel & Residences Riverview Kuta (Associated HARRIS).Warm regards,Dhony HimawanGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 12.10.2023
No complaints around the room, breakfast or staff.
Advertised as having 3 pools and swim up bar, kids club, but only one pool currently operating and seats removed from swim up COFFEE bar. No alcohol available for sale within the hotel which was very disappointing and not stated anywhere within any advertisements.
Kommentar von Hotelmanagement
17.10.2023 von Dhony Himawan, Hotelmanagement
Dear Mr. Adam Troy,Warmest greetings from HARRIS Hotel & Residences Riverview Kuta, Bali (Associated HARRIS).Thank you Mr. Adam Troy for taking your valuable time and write this review.On behalf of the management, we would like to sincerely apologize for any inconvenience you have experienced during your stay especially hotel information and hotel facility.We will take your comment very seriously and we will ensure that it won't happen again in the future.Your review is helping us to be better and for that we greatly appreciate your comment. We are more than happy to learn from guest like you Mr. Adam Troy.We thank you for your feedback and hope we have the opportunity to welcome you back with a much better experience.Sincerely yours,Dhony HimawanGeneral Manager
von einem verifizierten Reisenden
Veröffentlicht am 27.06.2022 auf Hotels
Late night checking experience was bad.
Kommentar von Hotelmanagement
13.12.2022 von Dhony Himawan, Hotelmanagement
Dear Mr. Tjhan,Thank you for staying with us. We appreciate the time you took to share your review about our hotel.Kindly accept my sincere apologies for the inconvenient experience you had during your check-in time.Once again thank you very much for your feedback. Have a pleasant day ahead, and we look forward to welcoming you again in the near future.Sincerely yours,Dhony HimawanGeneral Manager
von einem verifizierten Reisenden
Not what I expectrd
Veröffentlicht am 24.04.2017Pool area was nice but shaded, room was dirty, damp and smelly and very loud at night. Breakfast wasn't great. Food was expensive. Need a total refurb- very surprised it's classed as 4 stars.
Kommentar von Hotelmanagement
25.04.2017 von Dinda Carolina - Marcom, Hotelmanagement
Dear Respected Traveler,
Thank you for taking the time to tell us about your experience at the HARRIS Hotel & Residences Riverview Kuta.
We are apologize that your experience did not meet your expectations; please allow us to express my sincerest apologies.
At HARRIS Hotel, we strive to provide a superior service experience and good facilities for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
HARRISly Yours,
Dinda Carolina
Marketing Communication
von einem verifizierten Reisenden
Good choice for family trip
Veröffentlicht am 11.04.2017 auf HotelsRoom are good and comfort for family trip. Helpful staff, responsive when we request for hairdryer for our room. We enjoyed the breakfast and swimming pool. The cons is the floor of the toilet are not well-designed which the water are partly contained and doesn't fully flow into the drainage outlet.
Kommentar von Hotelmanagement
19.04.2017
Thank you for taking the time to tell us about your stay experience with us. We are deeply sorry for the inconvenience caused during your stay. We also would like to thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
We greatly appreciate your comments about our helpful staff, the breakfast and also the swimming pool. We already share your kind comments to our staff, so that it can be used as motivation for them to keep deliver the best service to all our guests.
We hope that we can convince you to change your mind about another visit to our hotel. It would be such a pleasure to greet you when you come back in the near future!
HARRISly Yours,
Laetitita D. Sugandi,
General Manager
von Nor Ali
Veröffentlicht am 18.03.2017 auf Hotels
Hotel very clean. Room is big and spacious.
Service slightly poor. Shopping area quite far from the hotel. But can still walk to the shopping area.
Kommentar von Hotelmanagement
27.03.2017
Dear Nor Ali,
Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to share your experience while stay with us.
Please accept our sincerely apology in regards with unpleasant experience you have with the staff service. We already communicate the points you gave to the concerned department and the actions has been taken to make sure the same thing doesn't happen in the future.
It is always a pleasure to receive positive feedback and have you describe how you like our cleanliness and our spacious room . I also already share your comments to the team. I am sure that this feedback will serve as an encouragement to all of the staffs as we strive to continuously improve the quality of our services.
I also would like to share that we are provide free shuttle bus service to Kuta area. If you would like to go shopping at Kuta area, this service is running everyday, every 10.00 AM, 13.00 PM and 16.00 PM.
Thank you again for sharing your experience and we hope to welcome you again in the near future!
HARRISly Yours,
Laetitia D. Sugandi
General Manager
Empfohlen
für Allevon einem verifizierten Reisenden aus Jakarta
Veröffentlicht am 19.02.2017 auf Wotif
Close to all amenities. Friendly and warm staff members. We'll be back again in the future. Cheers guys!
Kommentar von Hotelmanagement
24.02.2017 von Dinda Carolina - Marcom, Hotelmanagement
Dear A. K
Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to share your experience while stay with us.
It is great to hear your overall experience during your stay was good. Your reviews are always valued & acknowledged by all of our team members! We are strive to maintain the excellent points you have give to us.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
HARRISly Yours,
von einem verifizierten Reisenden aus c
房間的設施維修差
Veröffentlicht am 18.02.2017優點：房間大，還算乾淨，早餐不錯
缺點：房間內的廚房設施壞了，無法使用，連插頭都沒電。wifi非常非常的慢，房卡無法開門，每天都得請櫃台處理
Kommentar von Hotelmanagement
24.02.2017 von Dinda Carolina - Marcom, Hotelmanagement
Dear Niky,
Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to write a review towards HARRIS Hotel & Residences Riverview Kuta – Bali.
Please accept our sincerely apology in regards with unpleasant experience you have with the our facilities. We already communicate the points you gave to the concerned departments and the actions has been taken to repair facility.
I also already share your positive comments to the team. I am sure that this feedback will serve as an encouragement to all of the staffs as we strive to continuously improve the quality of our services.
We are surely take serious actions on the points you give to us, so that we may proudly welcome you again in our door at HARRIS Hotel & Residences Riverview Kuta – Bali. Should you need any information, please don't hesitate to contact us directly.
Thank you.
von einem verifizierten Reisenden
Veröffentlicht am 07.02.2017 auf Hotels
رائعه للمره الثانيه . الفندق سعره ممتاز وقريب من المطار ويعتبر بنظري نقطه ممتازه للانطلاق . الخدمه والنظافه رائعه . يوجد بجانبه سوبر ماركت وكنتاكي ودومينوز بيتزا .
Kommentar von Hotelmanagement
10.02.2017 von General Manager, Hotelmanagement
Dear Valuable Guest,
Thank You for staying with us at HARRIS Hotel & Residences Riverview Kuta and share your experience during your second stay at our hotel.
We're happy to know that you rate our hotel value for the money and exactly meet with your purpose. The location of the Hotel is also indeed near to airport, supermarket & restaurants. The room cleanliness and the friendliness of our Players are the excellent points we always maintain.
On behalf of all Players, once again Thank You for staying with us and looking forward to be able to serve you again in the future.
HARRISly Yours,
Laetitia D. Sugandi
General Manager
