Basierend auf 1.737 geprüften Bewertungen
4,4 Sauberkeit der Zimmer
4,5 Service
4,2 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 15.08.2023
von einem verifizierten Reisenden
Veröffentlicht am 08.06.2023 auf Hotels
von einem verifizierten Reisenden aus Charlestown
Veröffentlicht am 20.04.2024
Firstly, the staff was excellent -- very friendly and helpful. The pool area was great and it's right on the beach which was great as well. You can also walk across to the other Riu which has a casino which was fun.
As far as the rooms go, they could definitely use a facelift. Our room had cracks in the sink, chips in the mirror, the curtains did not fully close, the shower did not drain well (so it pooled while taking a shower), and the mattress hard as a rock. The food was by far the worst part of this property. We paid for the all inclusive but ended up going out to dinner most nights because the food was not good at all, other than maybe the breakfast buffet.
Overall we would not stay here again, but appreciate the hard work of all the staff. They were the shining stars!
Kommentar von Hotelmanagement
22.04.2024 von Online Reputation Manager, Hotelmanagement
Dear Justyne, Thank you for the time you have taken to write us about your experience in our hotel. We pride ourselves on friendly and personal service so it is brilliant to hear that our team made a great impression and went above and beyond during your stay. Furthermore, it is good to know you enjoyed our pool area.Nevertheless, we have noted your comments on your room. We sincerely regret the inconvenience, discomfort and disappointment caused. We greatly appreciate your constructive feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Your feedback was forwarded to our maintenenance team for a proper follow up.We truly value your feedback and hope for another opportunity to serve you again in the future.Sincerely,Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden aus Harrison
Veröffentlicht am 19.04.2024
Awesome stay! Friendly staff! Room Service selections were very limited but they were prompt! Overall, excellent stay!
Kommentar von Hotelmanagement
23.04.2024 von Hotel Riu Palace Aruba Online Reputation Manager, Hotelmanagement
Dear Patricia Jewell,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Patricia!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
I think they should remodel the inside of the hotel and have better elevators. The room have a lot of humidity. That should be fixed as well But overall I had a great time and the service was great!!!
Kommentar von Hotelmanagement
19.04.2024 von Online Reputation Manager, Hotelmanagement
Dear Anavia Elea,Thank you for your great review and for spending time with us at the Hotel Riu Palace Aruba.We're delighted that overall we were able to live up to the expectations you had of us. Your impressions will be forwarded to the responsible department for an appropriate follow up.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Our “upgraded” room was horrible but the hotel and other surrounding hotels were all booked up so I couldn’t check into another one . We have so many photos of all the things in our room that were horrible and we spoke to front desk about them . Lovely hotel and friendly service but rooms and elevators need to be updated fast
Kommentar von Hotelmanagement
18.04.2024 von Online Reputation Manager , Hotelmanagement
Dear Jonathan,Thank you for sharing your experience with us!While we are truly happy you enjoyed the staff members service, we are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Very recommended
Kommentar von Hotelmanagement
18.04.2024 von Online Reputation Manager , Hotelmanagement
Dear Karla,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Loved our stay! Resort was perfect and beautiful and the staff was incredibly kind and helpful. Great vacation!
Kommentar von Hotelmanagement
17.04.2024 von Hotel Riu Palace Aruba Online Reputation Manager, Hotelmanagement
Dear Courtney,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Courtney, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
It's all inclusive with plenty of food options, shows every night, large swimming pool and beach. Highly recommend
Kommentar von Hotelmanagement
17.04.2024 von Hotel Riu Palace Aruba Online Reputation Manager, Hotelmanagement
Dear Viatcheslav,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day, Viatcheslav!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
I’ve been to Aruba before. First time staying here. If you are staying here do not eat at the Al carte restaurants, way below par. Buffets were descent a lot of choices. Rooms need updating, Had to call maintenance 3x because my safe with my valuables would not open. And there were holes in bottom of it and one of my diamond earrings slipped through. They had to take the whole safe apart. Other than that, Aruba is beautiful. The weather is amazing so if you come to Aruba, there are a lot of better places to stay.
Kommentar von Hotelmanagement
17.04.2024 von Hotel Riu Palace Aruba Online Reputation Manager, Hotelmanagement
Dear Lisa Ann,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Your feedback will be taken into consideration.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
